General www.mozilla.org cant access

chambohambo · 29-09-2012, 23:14

hi all, i have a slight problem well i think anyways i cannot access www.mozilla.org its been like this for a few weeks i have tried other dns like opendns and google dns and still cant get access how would i get this resolved?

if you would like me to run some diagnostics to try and get this fixed please help me if you can.

progers · 29-09-2012, 23:22

How about a tracert?

chambohambo · 29-09-2012, 23:30

Tracing route to mozorg01.zlb.nl.mozilla.com [63.245.213.92]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms WRT54GS [192.168.1.1]
2 17 ms 18 ms 18 ms 10.109.64.1
3 18 ms 17 ms 18 ms pres-geam-1b-v705.network.virginmedia.net [82.19
.35.206]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

qasdfdsaq · 29-09-2012, 23:47

You missed out the important bit at the beginning...

chambohambo · 30-09-2012, 00:03

Please explain what info you need.

General Maximus · 30-09-2012, 09:50

clicking on your link at the top takes me to http://www.mozilla.org/en-US. If you do an nslookup for mozilla.org it comes back with a dutch site which is down by the looks of it.

ferretuk · 30-09-2012, 10:40

Quote:

Originally Posted by chambohambo

Tracing route to mozorg01.zlb.nl.mozilla.com

http://www.downforeveryoneorjustme.c...nl.mozilla.com

chambohambo · 30-09-2012, 14:59

Can anyone access any website to do with firefox as I cant but others I know can.

I cant even access this

http://www.mozilla.org/firefox

Kymmy · 30-09-2012, 15:30

No problem at all with firefox sites

..Check your DNS (try a new one if need be), check your gateway/proxy settings (use hijackthis if need be to check the registry entries for them) and check via another clean browser.. Also check via an online web proxy.

chambohambo · 30-09-2012, 15:38

Tried opendns and google dns and checked on other machines connected on the network and they cant get access neither.

Kymmy · 30-09-2012, 15:42

Sounds then possibly like a local routing issue

Try http://www.4proxy.de as a proxy (it's slow as hell and might take a good 30 seconds for it to come in but it will tell you if it's a local routing issue, btw..local could mean anywhere from your router to the UBR)

zer0 · 30-09-2012, 16:43

check nothings added it to your hosts file
http://en.wikipedia.org/wiki/Hosts_%28file%29

chambohambo · 30-09-2012, 17:43

Checked the host file and appears fine. Turned all equipment of for a few minutes then powered back on still no access to firefox websites.

---------- Post added at 16:43 ---------- Previous post was at 16:43 ----------

Quote:

Originally Posted by Kymmy

Sounds then possibly like a local routing issue

Try http://www.4proxy.de as a proxy (it's slow as hell and might take a good 30 seconds for it to come in but it will tell you if it's a local routing issue, btw..local could mean anywhere from your router to the UBR)

Proxy works fine for firefox websites. I think like you have said it could or must be a local routing issue.

qasdfdsaq · 30-09-2012, 18:22

Quote:

Originally Posted by chambohambo

Please explain what info you need.

The beginning part of the traceroute. Y'know the bit that says what address you're actually trying to trace to. Which I see you've now edited into your post retrospectively.

---------- Post added at 17:22 ---------- Previous post was at 17:18 ----------

Quote:

Originally Posted by Kymmy

Sounds then possibly like a local routing issue

Try http://www.4proxy.de as a proxy (it's slow as hell and might take a good 30 seconds for it to come in but it will tell you if it's a local routing issue, btw..local could mean anywhere from your router to the UBR)

It's between the UBR and core according to his tracert. There's a core node somewhere around Preston and it's forever acting funny... Though a problem of this scale I'd have expected would be spotted sooner.

Have you tried accessing mozilla.org through any other devices on your network (e.g. a mobile phone, tablet, etc.) or a VPN? Unlikely to matter but worth knowing.

chambohambo · 30-09-2012, 18:31

I would of thought someone who looks after the UBR's would of fixed the problem if any.