125M SH Just turned Up What should I do?

flashyphotos · 23-04-2012, 11:07

Was on 50 with a great service, (Area 30) never had a problem apart from the SH, which after some hassle I managed to get swapped out for a VMG300.

Anyway was upgraded to 100mbit a few days ago on the doublespeed upgrade, great service still 100 down and 5 up solid.

Knock at the door this morning and its Yodel with a package from VM, open it up and its a SH with a letter saying its needed as part of trhe upgrade to 100 and I need to activate it and return the VMG300 in the box or my account may be charged Â£150!!

What should I do, I know the SH is a bit better now, but I really dont see the need to get rid of a solid and reliable VMG300, but also dont want to get hit for Â£150 by not returning it.

qasdfdsaq · 23-04-2012, 11:31

I'll send you mine, which VM told me to throw away. Then you can return mine, pretend it's yours, keep your actual modem in place, everybody wins.

jb66 · 23-04-2012, 12:04

just do nothing, keep the dud and if anyone calls explain you dont want it

Sephiroth · 23-04-2012, 12:05

Plus string them out by arguing that the SH price is Â£75 or whatever, not Â£150. Have fun with them.

Chrysalis · 23-04-2012, 12:55

I would say just ignore it and use the vmng300, the letter for Â£150 seems weird and unusual by VM. I never got such a letter when my 2nd SH was sent to me, and I left that 2nd SH unused for months before trying it out. What was funny tho is that SH was pre activated so until I told VM that I had both activated I was able to use both at once.

peanut · 23-04-2012, 12:57

Bin it.

I've just installed my SH and I'm regretting it now. Just lately everything that I 'upgrade' seems to be more like downgrading....

craigj2k12 · 23-04-2012, 13:00

they said your allowed to keep the VMNG, its on the VM forum so if they charge you then you can take it to court

babis3g · 23-04-2012, 13:17

keep both
use the old one
ingore the letter....if they will take you to court should give you notice...when notice comes for court date ring them up to sort it...
or.....
just give them a call now to sort it ...EDIT ... and tell them with the new you have problems and is not stable plus many ping and jitter wi-fi does not work well etc ....on VM forums are many people still using the old one

peanut · 23-04-2012, 13:22

If you activate the SH, can you still use the VMG300 if you ain't happy with the superhub?

Skie · 23-04-2012, 14:26

Can you scan the letter? (blank out your address, name and customer number of course).

I'd probably just send them the superhub back. Or a brick. Both have pretty much the same functionality in wireless mode.

Chrysalis · 23-04-2012, 15:03

Quote:

Originally Posted by peanut

If you activate the SH, can you still use the VMG300 if you ain't happy with the superhub?

if he turns it on and it just works he will probably be able to use both.

If he rings up to get it activated they will 99% chance disable the vmng300 first.

flashyphotos · 23-04-2012, 15:08

Cheers Guys,

Will just sit on it a while then and see if they come back to me

EDIT - I plugged it in, and its NOT Preactivated so not going any further with it in case they disable the VMG300

Here is a copy of the letter that was in the box with it

http://www.ebaystorage.webspace.virg...m/IMG_0182.JPG

babis3g · 23-04-2012, 15:22

that i mean my post up
keep the old one
if anything they will come back to you
probebly everyone getting same letters

thenry · 23-04-2012, 15:36

activate the SH > stick it into modem mode > link your router > send back the VMNG300.

if theres negatives, complain. then complain some more.. and then some more to the CEOs office. if all goes tits up with the SH ask for another VMNG300.

scaseman · 23-04-2012, 15:37

Just ring them up and tell them you are unable to take the package to the collection centre due to (insert reason here) and that you need them to collect it.