TiVo : Er...what!!?! (TiVo Service Fee)

[Gavin78]

I agree its one thing people forget and thats the free repair service you get as part of VM when I was with sky I paid a charge to cover repairs and the box.

VM replace the box with sky you have to buy a new one if they break down £100+ think I would rather pay a small increase. I would only swap to another company if VM prices were huge but I dont see any difference between sky and all other companies giving the similar deals.

VM might be around £5-£10 a month more but you get a better and faster service with free repairs

---------- Post added at 02:21 ---------- Previous post was at 02:18 ----------

https://secure.skyprotect.com/SkyQuo...=PPC&WT.srch=1
costs per month for sky protect.

[richard s]

You have to pay for the foreign call centres some how and your broadband speed upgrade!

[kop32]

Originally Posted by andrewstevenson

If I'm wrong cool show link

I don't think DF was disagreeing with you he just did not understand what you posted (you try reading it back again!!),your post did not make sense.

[Digital Fanatic]

Originally Posted by richard s

You have to pay for the foreign call centres some how and your broadband speed upgrade!

Unfortunately the foreign call centres save money. They can employ something like 8 offshore agents for price of 1 uk.

Originally Posted by Digital Fanatic

Unfortunately the foreign call centres save money. They can employ something like 8 offshore agents for price of 1 uk.

Just a quick point on that DF some of the energy ompanies off shored their call centres but have bought them back to the uk now as it makes sense for them, all of my utility suppliers now have uk based call centres,and my bank Nationwide even makes a virtue out of uk call centres,surely VM could do the same as the utility companies found out foreign call centres although cheaper are not always the right way to go, my mobile phone company 3 still has india call centres though.

I must say though i have always found the indian call centres quite helpful myself.

[Digital Fanatic]

Originally Posted by richard1960

Just a quick point on that DF some of the energy ompanies off shored their call centres but have bought them back to the uk now as it makes sense for them, all of my utility suppliers now have uk based call centres,and my bank Nationwide even makes a virtue out of uk call centres,surely VM could do the same as the utility companies found out foreign call centres although cheaper are not always the right way to go, my mobile phone company 3 still has india call centres though.

I must say though i have always found the indian call centres quite helpful myself.

Customers don't like offshore contact centres, but shareholders of companies like the savings. I left HSBC years ago due to the offshore telephone banking - they were terrible.

Originally Posted by Digital Fanatic

Customers don't like offshore contact centres, but shareholders of companies like the savings. I left HSBC years ago due to the offshore telephone banking - they were terrible.

I make you right on that DF.

[richard s]

I was under the impression that VM call centres were in the Phillipines. The problem I have found with the overseas call centres is the language barrier. Though they are very helpful and understanding people. The share holders of course would like to see big returns for their bucks, but if the customers are put off buy foreign call centres.. they tend to leave.

Has VM done a customer survey in Britain asking would you prefer a UK call centre or an overseas call centre. Answer YES a UK call centre every time.

[denphone]

Originally Posted by richard s

I was under the impression that VM call centres were in the Phillipines. The problem I have found with the overseas call centres is the language barrier. Though they are very helpful and understanding people. The share holders of course would like to see big returns for their bucks, but if the customers are put off buy foreign call centres.. they tend to leave.

Has VM done a customer survey in Britain asking would you prefer a UK call centre or an overseas call centre. Answer YES a UK call centre every time.

And l will second that as my experiences have been far better with a UK call centre then a overseas one every time.

[BenMcr]

Originally Posted by richard s

I was under the impression that VM call centres were in the Phillipines

Virgin have off-shore centres in the Phillipines, India and South Africa. They also have partner centres in the UK in addition to their in house centres