Superhub SuperHub becomes standard kit - Page 10

LycraLout · 10-01-2012, 13:48

Glad to see I'm not the only one who thinks the shub is rubbish. The devices on my home network lose visibility of each other at least a couple of times a day. Both wired and wireless. A right PITA it is too. My HTPC and NAS are both wired in. Watching a movie, it's not uncommon for the HTPC to lose visibility of the NAS, stopping the movie. I check all my other devices (phone, wireless printer, laptop etc) and see everything is searching for the network. A couple of minutes or so later, everything's good again. However, if I'm working from home, I need to reconnect to VPN, my wireless printer needs rebooting to latch onto the network again (slow). If me n t' missus are watching a film, I get it in the ear about the technology not working and why can't we just have a DVD player like everyone else, etc, etc. Never had this problem with the old modem and cheap TP-LINK router.

I did try to talk to VM support about this. They told me there was a fault in the line in my area that was due to be fixed later that month. I tried to get them to explain to me how something outside of my house can affect the connectivity of the items within the private network but she was adamant that I should wait until then and everything would be good. I still didn't understand her reasoning and as soon as I got more technical (I mentioned DHCP server), she hung up on me. Needless to say, we have passed the date of the fault fix and I am still losing my network at least a couple of times a day. Trouble is, because it comes back, it's difficult to ascertain how many times or why.

Anyway. Add my voice to the shub dissenters.

I've a day off tomorrow. Might give VM support another chance. Wish me luck.

Mick Fisher · 10-01-2012, 14:09

Switching your superhub to modem mode and adding your TP-LINK router to the equation will likely pay greater dividends than trying to get a sub-standard piece of hardware to work by asking for help from an ill trained agent who is located half a world away and whose only interest in life is fobbing you off her phoneline.

jb66 · 10-01-2012, 14:18

you might get something pointless like i can see your downstream power is 7db we'll have to send a technician to sort all your problems lol

LycraLout · 10-01-2012, 14:25

You're dead right. But I'd rather they just fixed it so I don't have to use my old kit. It may be reliable but it's only 100Mb which is a pain when it comes shunting large media files around.

qasdfdsaq · 10-01-2012, 15:06

Quote:

Originally Posted by jb66

you might get something pointless like i can see your downstream power is 7db we'll have to send a technician to sort all your problems lol

I've lost count of the number of times I've been told "I'm sending some signals to your modem which will fix it in a few minutes" just to get me off the phone.

kwikbreaks · 10-01-2012, 15:49

You phone TS?

What on earth for?

The only way to get TS which stands any chance of being worth the effort of describing the issue is via the forum which takes a while but stretches beyond rebooting the modem + spurious BS. The only department I've ever phoned is retentions.

qasdfdsaq · 10-01-2012, 17:43

Yeah, I gave up and went over to the forums after a few tries, few years ago when I was last on VM it was the newsgroups and you'd get a much quicker reply there than you do on the forums now.

BenMcr · 10-01-2012, 18:11

Quote:

Originally Posted by qasdfdsaq

Yeah, I gave up and went over to the forums after a few tries, few years ago when I was last on VM it was the newsgroups and you'd get a much quicker reply there than you do on the forums now.

That would mostly be because there were a lot less people posting to the newsgroups than post to the forums

kwikbreaks · 10-01-2012, 18:16

Probably more complaints on the forums as more and more people realise that phoning for TS is frequently a waste of time.

qasdfdsaq · 10-01-2012, 18:17

Quote:

Originally Posted by BenMcr

That would mostly be because there were a lot less people posting to the newsgroups than post to the forums

Indeed, the fact that you needed to be above average techy-knowledge to simply to set it up and access it was a boon. Having it come up all over google search has resulted in what was essentially a shortcut to second line for people who knew what they were talking about to becoming the same-old 1st line "try turning it off and on again" and 3 days to get even that.

Skie · 10-01-2012, 20:10

Ah the good old days of the TW Newsgroups with IainH and AlexB (long before Alex went off to join the management fairies to be forever corrupted). They even had Counterstrike servers set up at a certain POP that we could dial in to to get pretty good ping's for 56k modems.

thenry · 13-01-2012, 13:00

http://doublespeed.virginmedia.com/wireless-connection

Mick Fisher · 13-01-2012, 14:36

Quote:

Originally Posted by thenry

http://doublespeed.virginmedia.com/wireless-connection

You should have put that in the jokes thread.

craigj2k12 · 13-01-2012, 14:39

what a load of rubbish

thenry · 13-01-2012, 14:40

it still functions though albeit with a little toy with settings or even better modem mode