100M just rang VM to upgrade to 100mb - Page 5

**Hugh** · 01-01-2012, 12:14

Doh!

That would be the five hours sleep......

craigj2k12 · 01-01-2012, 12:24

so you had a good new year then!!

General Maximus · 01-01-2012, 13:14

Does anyone know what is going to happen with regards to billing for current customers who are still paying the extra Â£10/month, pressumably making it Â£45?

Peter_ · 01-01-2012, 21:24

Quote:

Originally Posted by General Maximus

Does anyone know what is going to happen with regards to billing for current customers who are still paying the extra Â£10/month, pressumably making it Â£45?

They have a contract term at an agreed price that has to be fulfilled, but it is very likely that the is little actual difference in price once you look at the small print.

General Maximus · 01-01-2012, 21:32

I got myself a bit confused. If I am paying Â£35/month for 100mbit atm and then all the 50mbit users paying Â£25 get upgraded to 100mbit, what happens to all of us paying Â£35?

RB2004 · 01-01-2012, 21:43

Probably price will drop to 50mbit price once 50mbit customers are upgraded to 100mbit, then the current price being paid by 100mbit customers will be the price of the new 200mbit tier that is likely to launch this year

Peter_ · 01-01-2012, 21:54

Quote:

Originally Posted by General Maximus

I got myself a bit confused. If I am paying Â£35/month for 100mbit atm and then all the 50mbit users paying Â£25 get upgraded to 100mbit, what happens to all of us paying Â£35?

Are you in contract? if the answer is yes then you pay the price on your contract until your contract term period is up then you can ask for a better deal.

Zhadnost · 04-01-2012, 09:19

I signed up the morning that 50Mbit became available here. (took a couple calls to find a rep that agreed it was available).

I pay Â£28 for 50Mbit and Â£13.90 for line rental, I'm pretty sure that I'm out of contract now.

Doesn't seem like a lot more than new customers, but still a bit.

kwikbreaks · 04-01-2012, 09:30

You should realise that VM will not voluntarily reduce your price - you have to call retentions to maintain your price at the same level as new customers. Of course doing so will probably lock you in for another 12 months.

Zhadnost · 04-01-2012, 10:35

I'm aware of that, just not sure that I want to atm.

Andrewcrawford23 · 04-01-2012, 11:39

Quote:

Originally Posted by kwikbreaks

You should realise that VM will not voluntarily reduce your price - you have to call retentions to maintain your price at the same level as new customers. Of course doing so will probably lock you in for another 12 months.

that the reason i wont get my price reduced i dnt want locked intoa new 12 month contract, i coudl save a lot but to me cause im out of contract if i really needed to save money i just phone up and cancel and pay no fee so to say, well maybe a cancelationf ee but not the fee of the remaining of the contract

General Maximus · 04-01-2012, 12:38

Quote:

Originally Posted by kwikbreaks

You should realise that VM will not voluntarily reduce your price - you have to call retentions to maintain your price at the same level as new customers. Of course doing so will probably lock you in for another 12 months.

But what about when they bump all the 50mbit peeps up to 100mbit? Surely they have got to automatically reduce the price we are paying by Â£10 otherwise we are going to be penalised for actually wanting the faster service when those who dont want it will essentially be getting it for free

Peter_ · 04-01-2012, 12:41

Quote:

Originally Posted by General Maximus

But what about when they bump all the 50mbit peeps up to 100mbit? Surely they have got to automatically reduce the price we are paying by Â£10 otherwise we are going to be penalised for actually wanting the faster service when those who dont want it will essentially be getting it for free

If you are out of contract at that point then ring up and ask about a reduction in price.

Andrewcrawford23 · 04-01-2012, 13:03

Quote:

Originally Posted by Masque

If you are out of contract at that point then ring up and ask about a reduction in price.

so if oyu ask for reduciton in price to reflect change to pricing strucure you wont be put ontoa new 12 month contract? cause i am pretty sure one of the element on my bill has came down in price due to some change so it be good to knwo if ic an savea little money without a new contract

Peter_ · 04-01-2012, 13:23

Quote:

Originally Posted by Andrewcrawford23

so if oyu ask for reduciton in price to reflect change to pricing strucure you wont be put ontoa new 12 month contract? cause i am pretty sure one of the element on my bill has came down in price due to some change so it be good to knwo if ic an savea little money without a new contract

I expect a reduction would entail a new contract but as I said in an earlier post if you are in contract then you will probably pay the agreed price until the end date.