Have VM really become this incompetent or is this deliberate?

[Peter_]

Originally Posted by thenry

did you mention the SuperHub? if so did they say anything? its standard kit now, the tech may install a VM standard Hub, reject it and state you want the standard SuperHub kit which will future proof you for an upgrade most likely to happen next year.

Standard hubs are still being fitted for fault issues as the stock has to be used up and therefore if you are on the relevant tier that is all they are required to fit until all the stock runs out.

---------- Post added at 22:53 ---------- Previous post was at 22:51 ----------

Originally Posted by thenry

I came across that when reading Masques post I think. I'm merely giving the OP the heads up.

Actually it states this in Ben's first post http://www.cableforum.co.uk/board/35347788-post1.html

[thenry]

I knew it was a VM employee

[Mick Fisher]

Originally Posted by Masque

Standard hubs are still being fitted for fault issues as the stock has to be used up and therefore if you are on the relevant tier that is all they are required to fit until all the stock runs out.

---------- Post added at 22:53 ---------- Previous post was at 22:51 ----------



Actually it states this in Ben's first post http://www.cableforum.co.uk/board/35347788-post1.html

Actually this may be a good thing.

From personal experience, on 20meg, I found the standard hub to be solid as a rock.

It was only after upgrading to 30meg and installing the POS superhub that all the problems started.

In view of the runaround the OP has been given by the Indian Hindrance Center and the Tech with no modems, to be issued with a device that is more than likely not to work as expected, could well be the straw that breaks the camels back.

[maff101]

The technician arrived this morning equipped with a shiny new SuperHub, and fixed everything in a matter of minutes. Speedtest reports I can max out my download and upload speeds, so no utilisation issues in my area that I can see. Everything is back to normal (though it looks like the WiFi on the SH needs some configuring).

I'll be forwarding a letter to VM detailing my experiences. I certainly don't expect to be charged for my broadband for this month, and a free bump up in speed would be nice by way of compensation, but what really annoys me is the advice from the support call centre. Had I not posted on the VM support forums and gotten a response from the forum team, I'd be sitting here without service until February for no reason.

[Digital Fanatic]

Originally Posted by maff101

The technician arrived this morning equipped with a shiny new SuperHub, and fixed everything in a matter of minutes. Speedtest reports I can max out my download and upload speeds, so no utilisation issues in my area that I can see. Everything is back to normal (though it looks like the WiFi on the SH needs some configuring).

I'll be forwarding a letter to VM detailing my experiences. I certainly don't expect to be charged for my broadband for this month, and a free bump up in speed would be nice by way of compensation, but what really annoys me is the advice from the support call centre. Had I not posted on the VM support forums and gotten a response from the forum team, I'd be sitting here without service until February for no reason.

Yes, that would be good to feedback.

Glad you are all up and running

[thenry]

Originally Posted by maff101

The technician arrived this morning equipped with a shiny new SuperHub, and fixed everything in a matter of minutes. Speedtest reports I can max out my download and upload speeds, so no utilisation issues in my area that I can see. Everything is back to normal (though it looks like the WiFi on the SH needs some configuring).

glad its sorted and you've got yourself a SH

Have you got a laptop which is wireless capable? or even a wireless USB adapter to use on a PC/Laptop? If so...

download inSSIDer onto the wireless capable system and run it letting it search for all networks within reach. Note the channel numbers each network uses, they will range from 1-13 on 2.4GHz. Once inSSIDer has done its thing and you know which channels are in use set your SuperHub network to use a channel that isn't in use.

SuperHub web interface login is, 192.168.0.1
note if you stick the SuperHub into modem mode the web interface IP will change to - 192.168.100.1

login using the default login - username: admin ~ password: changeme

click on advanced settings below the 3 boxes... then wireless settings. don't forget to apply the changes you make before exiting and do not leave the SH channel as auto.. it sucks. manually set it following the instructions above.

Originally Posted by maff101

I'll be forwarding a letter to VM detailing my experiences. I certainly don't expect to be charged for my broadband for this month, and a free bump up in speed would be nice by way of compensation, but what really annoys me is the advice from the support call centre. Had I not posted on the VM support forums and gotten a response from the forum team, I'd be sitting here without service until February for no reason.

http://shop.virginmedia.com/existing...broadband.html

[General Maximus]

Originally Posted by maff101

The technician arrived this morning equipped with a shiny new SuperHub, and fixed everything in a matter of minutes. Speedtest reports I can max out my download and upload speeds, so no utilisation issues in my area that I can see. Everything is back to normal (though it looks like the WiFi on the SH needs some configuring).

I'll be forwarding a letter to VM detailing my experiences. I certainly don't expect to be charged for my broadband for this month, and a free bump up in speed would be nice by way of compensation, but what really annoys me is the advice from the support call centre. Had I not posted on the VM support forums and gotten a response from the forum team, I'd be sitting here without service until February for no reason.

I would complain dude and made it crystal clear how you have been bummed around again by tech support. What good are the call centres if they cant diagnose a modem fault and then refuse to send an engineer out who would have been able to fix it?

[roughbeast]

Spare a thought for these guys. It ain't just VM that gets the moans.

http://forums.thinkbroadband.com/unh...tent.html?vc=1

http://forums.thinkbroadband.com/fib...ised.html?vc=1

http://forums.thinkbroadband.com/fib...=2#Post4076263