Superhub : can we really write it off?

[Nopanic]

Ok, so what now ?

What is it you want ?

[kwikbreaks]

Half the venom in SH complaints here is surely caused by the infuriating posts of the "mines OK" brigade. Certainly if the only other person in the known universe experiencing those faults was the target of these glib responses they may be acceptable but given so many complain of exactly the same problems it's clear that the device is flawed and these replies from VM staff must surely alienate posters (VM customers) having problems who ask for help here.

---------- Post added at 22:04 ---------- Previous post was at 22:01 ----------

Originally Posted by Nopanic

Ok, so what now ?

What is it you want ?

Well for me the answer is to move on and what I want is for BT to get their finger out and bring Infinity to my area.

That's not because of the Superhub but because the same 90% is OK so the rest can swivel attitude towards their network as their CPE.

[General Maximus]

the one thing which does bug me though is seeing people taken advantage of. Because we believe strict rules are in place regarding advertising standards we don't expect companies to get away with making false claims and the thing which annoys me the most is the "unbeatable wireless performance" statement on the site. What it is based on? Have they benchmarked it against leading routers and the shub comes out on top? VM know it is pants because every person I spoke to when I was trying to get my VMNG300 back didn't even ask me what was wrong with the shub, they opened up by saying "oh if you are having wireless problems I can tell you how to make it better". Halving the wireless speed isn't making unbeatable wireless performance better.

Anyways, I am not going to waste my breath because I know it isnt going to do any good. I just wish I had the dosh to challenge them on it and make them change their misleading information.

[Sirius]

Originally Posted by kwik breaks

Half the venom in SH complaints here is surely caused by the infuriating posts of the "mines OK" brigade. Certainly if the only other person in the known universe experiencing those faults was the target of these glib responses they may be acceptable but given so many complain of exactly the same problems it's clear that the device is flawed and these replies from VM staff must surely alienate posters (VM customers) having problems who ask for help here.

---------- Post added at 22:04 ---------- Previous post was at 22:01 ----------


Well for me the answer is to move on and what I want is for BT to get their finger out and bring Infinity to my area.

That's not because of the Superhub but because the same 90% is OK so the rest can swivel attitude towards their network as their CPE.

I have never said the shub is perfect, What i have said is it works for what i needed at the time. However that's changed as i now need much better wireless coverage so its now been put into modem mode with a Clearos router attached. I have then supplemented that with a linksys wireless access point which is up and running and now giving the coverage i need.

I did try pfsense but its not as good as Clearos

[RB2004]

Bt make similar claims about the wireless on their home hubs but they don't seem to be up to much either.

[Sephiroth]

On my Infinity connection, the first thing I did was to dump the stupid BT HH and substitute VM's DIR-615. Reading the BT forums, I sense that more people did something similar instead of demanding that the HH do something half decent.

But then BT don't force you to swallow a Gateway (SH). A step less far by BT.

[Nopanic]

No reply to my question ?

Do you just come on here for the sake of bad mouthing the SH ? and arguing with Mas ?

I'm interested, now that it's (almost) fixed, what is your motivation ?

[Sirius]

Originally Posted by Nopanic

No reply to my question ?

Do you just come on here for the sake of bad mouthing the SH ? and arguing with Mas ?

I'm interested, now that it's (almost) fixed, what is your motivation ?

Have a look at how many other types of threads he has posted in, How many other types he has started, That normally gives me an idea if its just one type of thread or or just one person

I must admit this thread is borderline bullying towards one certain poster and is one of the reasons i have stayed away. You open your mouth in this thread and you get an instant 2 person reply

[kwikbreaks]

Originally Posted by Sirius

I have never said the shub is perfect

.. and I never said that you did.

[Sirius]

Originally Posted by kwikbreaks

.. and I never said that you did.

No but as i am a member of staff some just put us all in the same bucket for the fun of it.

[kwikbreaks]

I imagine any regular here will have no problem identifying just which VM staffer I had in mind when I made my post. You'd already said you'd given up on the SH for routing functions earlier anyway which hardly puts you in the "mine's fine" camp which isn't even exclusive to staffers.

Incidentally if certain posters annoy you there is an "ignore poster" option which is well worth using. I've just started to use it to see if cutting out pointless and irritating repetition make the forum a more pleasnt place. Feel free to include me in yours as you always attack every post I make recently.

[Sephiroth]

Originally Posted by Nopanic

No reply to my question ?

Do you just come on here for the sake of bad mouthing the SH ? and arguing with Mas ?

I'm interested, now that it's (almost) fixed, what is your motivation ?

I didn't see your "What now post".

Masque can defend himself. He dishes it out and argues where he sees fit. So do I.

As for bad mouthing the SH, I'm really badmouthing the handling of the saga by VM.

You say "It's almost fixed" - more than a year down the line with no alternative choice for users. The shame of that needs ramming down VM's throat so that they learn to be more open and find better ways of doing important things such as this.

For the record, my SH in modem mode is currently flawless.

[Peter_]

Originally Posted by Sirius

I must admit this thread is borderline bullying towards one certain poster and is one of the reasons i have stayed away. You open your mouth in this thread and you get an instant 2 person reply

Not something I am in the least bit bothered about as I oddly enough answer fault calls for a living and as i have said personally I have not come across any constantly rebooting Superhubs or that many with really bad wireless issues as in most cases they can be sorted by logging in remotely and tweaking the settings.

What is not liked is that I refuse to roll over and accept that what I have said and experienced is wrong because of a relatively low percentage of posters say otherwise.

Remember I have no reason to defend anything because I am losing my job in a few months through redundancy and I am not stupid enough to defend a company that can do that to its workforce.

[Sephiroth]

Originally Posted by RB2004

Hi,

loads of people, write off the superhub, but now R30 is out.. is it a misconception and quick judgement that we should all write off the superhub as a useless piece of junk.. in favour of the VMNG300.

Previously prior to R30, I have to agree with using the VMNG300... superhub rebooted all the time, its wireless was next to unusable with constant dropouts. However R30 does seem to of resolved most of these complaints and I have to say ive not had to reboot for a long time now.

Wireless range isnt much to be desired for though lol, as is build quality.. I had a cable connection rip straight out the back.. and when I opened the unit to repair it found there to be next to 0 solder holding it in to begin with.

But I wouldnt say the superhub is still that piece of junk many people make it out to be.. .....
[RB2004's 100 meg speedtest/pingtest A image removed for convenience]

and from what I can see, anybody with is having unsatisfactory quality in regards to wireless or the inbuilt switch or routing capabilities can put the device into modem mode which makes it just like the VMNG300 anyway.. with the added bonus of supporting more channels which VM are currently rolling out.. 5 in some areas already. When the VMNG300 only supports 4 channels.

yes ok.. the service will work on 4 channels but if it is load balanced over more channels you are more likely to hit the top speed and have a more consistent speed.

So ive opened this thread as a debate and poll of oppinion.

Hi RB2004

A fair amount of debate has passed through this thread. The VM guys rally round each other and some don't like the nitty-gritty stuff I'm saying about the underlying faults at VM that have jaded the SH's reputation.

I think that the takeaways so far from this debate in terms of the SH are as follows:

1/
R30 has made the SH into a decent cable modem. It isn't a piece of junk, therefore.

2/
The SH (albeit without a year's worth of hassle) is necessary to support foreseeable DOCSIS 3 deployments.

3/
There is still considerable division as to just how good/bad wireless is. On one hand people are reporting instability that goes away in modem mode; others are happy with SH wireless.

4/
VM's forum tech's advise people to switch to modem mode when some of the above mentioned troubles arise. They also say there there is an upcoming firmware release but are unable to say what it will fix.

5/
The SH does not live up to the superlatives that VM use to describe it on their web site. Slugging the SH to 145 Mbps wireless, though acceptable for Internet but awkward for LAN work, is a poor advert for its unbeatability.

6/
Eventually the SH will do what it's supposed to do although I have my own doubts that wireless will ever be "unbeatable" - the SH may just get you going.

7/
There is no doubt that the customer base would like to have an effective single gateway and VM recognises that much at least. Modem Mode recognises customers who want their own LAN kit.

So everything RB2004 has said as a starter for this debate has made sense. I hope that the vote attracts a lot more people so that its result can be regarded as statistically significant.

[Peter_]

Originally Posted by Sephiroth

I hope that the vote attracts a lot more people so that its result can be regarded as statistically significant.

Statistically the has been 6.9 votes per day so far so a very long way to go.