Superhub can we really write it off? - Page 8

markie1966 · 25-12-2011, 22:00

Quote:

Originally Posted by Masque

The are relatively few complaints or the device would have been pulled rather than becoming the main device across all tiers, so any perentage of complaints must be low in order for that to be allowed.

If it was as bad as the forums say it would have been replaced and a new device/s put in its place.

relatively few complaints?
if it was as bad as the forums say?

dont those two statements contradict each other?

i would have thought that the hundreds if not thousands ....go count em...of complaints on the VM forum doesnt equate to a "few"

think u just shot urself in the foot with those rather silly comments

Peter_ · 25-12-2011, 22:22

Quote:

Originally Posted by markie1966

relatively few complaints?
if it was as bad as the forums say?

dont those two statements contradict each other?

i would have thought that the hundreds if not thousands ....go count em...of complaints on the VM forum doesnt equate to a "few"

think u just shot urself in the foot with those rather silly comments

Actually not quite as the vast majority are from the same people and even if the are a thousand or more on all the various forums it is still a low overall percentage otherwise the Superhub would not now be the default device, I work in broadband support so see relatively few complaints coming in over the phones which will be reflected over all agents.

So very unlikely that i could ever shoot myself in the foot when I have spoken to many more people on a Virgin Media connection than you could ever imagine.

markie1966 · 25-12-2011, 22:29

must be a high number then lol

Peter_ · 25-12-2011, 22:39

Quote:

Originally Posted by markie1966

must be a high number then lol

I am talking about every type of modem actually as the hubs are still in the minority.

**Hugh** · 25-12-2011, 22:42

It's Christmas, guys - give it a break.....

Peter_ · 25-12-2011, 22:48

Quote:

Originally Posted by Hugh

It's Christmas, guys - give it a break.....

As far as I am concerned it is all tongue in cheek as no matter what argument is pushed forward it is all down to Virgin Media and in a couple of months who really cares as I for one will not as my job is going regardless of whatever the future holds.

Oh as if!!!

markie1966 · 25-12-2011, 23:18

Quote:

Originally Posted by Masque

As far as I am concerned it is all tongue in cheek as no matter what argument is pushed forward it is all down to Virgin Media and in a couple of months who really cares as I for one will not as my job is going regardless of whatever the future holds.

Oh as if!!!

yeah its all tongue in cheek

just trying to wind masque up ...trying to get him to divulge the numbers of complaints lol

genuinely sorry to hear ur losing ur job...no-one deserves to being given the push in this climate and i hope u get another job soon

now just how many complaints have there been? lol joke

Peter_ · 25-12-2011, 23:21

Quote:

Originally Posted by markie1966

yeah its all tongue in cheek

just trying to wind masque up ...trying to get him to divulge the numbers of complaints lol

genuinely sorry to hear ur losing ur job...no-one deserves to being given the push in this climate and i hope u get another job soon

now just how many complaints have there been? lol joke

As it was announced on the 21/12/2011 that the Superhub is now the default device across all tiers so it must perform a lot better overall than you lot think.

Tuvoc · 26-12-2011, 00:01

I believe Masque on this. For the vast majority of people it probably does a good job. The level of complaints we see is surely a very small percentage, and not that unusual in the world of all but the simplest computer hardware and software.

I would add that I have no experience of it. I'm still on 20Mb, and Virgin want too much money for me to upgrade, so I'm sticking with that. May my super reliable Ambit 256 and WGR614v9 last many more years yet...

Sephiroth · 26-12-2011, 10:07

I refeer you to post #101.

Nopanic · 26-12-2011, 10:24

Quote:

Originally Posted by Sephiroth

I refeer you to post #101.

I'm not a fan of the Superhub, but have to agree with Mas on this one. The numbers seen by the fault centres mean that either they are working as they should or people just don't want to complain.

I'm not suggesting its not in need of work and I think it was probably released too soon in respects to modem only mode and such ..

As for VM being too stubborn to roll something back. I can tell you 100% that this is not the case. I have worked on project were money has been spent to improve things, many, many hours used to develop, only to find that the new, upgrade or change just doesn't work .. and it is dropped, or taken back for a re-think.

VM are painfully driven on customer experience, everything has to be reviewed and although mistakes will be made I think overall VM values the opinions of their customers.

For the record I'm not a VM fan boy and I'm not saying this because I work for them, I'm able to say this honestly though because I see the inner workings.

jb66 · 26-12-2011, 10:31

Put it this way, since the superhub has came out I never show the customer a speedtest wirelessly, I did with the dlink

Peter_ · 26-12-2011, 11:40

Quote:

Originally Posted by Nopanic

For the record I'm not a VM fan boy and I'm not saying this because I work for them, I'm able to say this honestly though because I see the inner workings.

Neither am I a fanboy and I do have a valid enough reason to say that due to my job being made redundant in a few months.

I only post from my own experience of taking calls with all the devices supplied and no one device sticks in my head as having major problems.

The are problems with some of the older kit especially the older Scientific Atlanta DPX100 with its lousy ability to stay on its favourite frequency, if you have one of these ring in and get it swapped out.

Sephiroth · 26-12-2011, 12:02

Quote:

Originally Posted by Nopanic

I'm not a fan of the Superhub, but have to agree with Mas on this one. The numbers seen by the fault centres mean that either they are working as they should or people just don't want to complain.

I'm not suggesting its not in need of work and I think it was probably released too soon in respects to modem only mode and such ..

As for VM being too stubborn to roll something back. I can tell you 100% that this is not the case. I have worked on project were money has been spent to improve things, many, many hours used to develop, only to find that the new, upgrade or change just doesn't work .. and it is dropped, or taken back for a re-think.

VM are painfully driven on customer experience, everything has to be reviewed and although mistakes will be made I think overall VM values the opinions of their customers.

For the record I'm not a VM fan boy and I'm not saying this because I work for them, I'm able to say this honestly though because I see the inner workings.

Nopanic

It's difficult to reconcile the sincerity of your view with what I see before my own eyes and what I would do in similar circumstances were I in charge at VM. (Please accept that my career matches the ability to say what I do s- and do what I suggest).

It would be blindingly obvioius to me as a VM Executive that the fiirmware history of the SH was at best an embarrassment, at worst a disaster. The SH problems were occurring across the VM estate even if the majority of people stayed silent. The vocal majority would have been enough for me to set alarm bells ringing.

Now there's a rumour that the fanfare about the Huawei SH (wise to have two suppliers) was all a damp squib and that it's not now happening. What's the story there? Did VM get its trialling act together and it turned out worse than the Netgear kit? Or do VM have sufficient confidence in the Netgear product that a possibly more expensive Huawei wasn't needed? VM keep their cards sop close to their chest that the public are left bewildered.

Then VM go boasting phrases like "unbeatable wireless" to describe the SH's wireless fiasco. Credibility. CREDIBILITY.

And finally (for this note), there's the headlong rush to be the fastest broadband KNOWING that mad use of the internet will spoil the experience for the ordinary user. VM have begun taking steps to enforce fair usage. This needs to be strengthened as speeds increase and when local fibre capacity hasn't been sufficiently upgraded. True the competition is doubling its speed, but BT has the advantage of having an MSAN in its street box and thus no optical node congestion.

The SH is just the tip of something that's not right at VM, starting with its very poor communication style.

Cheers

Nopanic · 26-12-2011, 12:40

I don't post to try and change your mind, or that of any customer experiencing problems with the SH. I only give you my opinion based on the fact available to me.

I can't comment on any rumours around a 2nd device, as VM have made no public announcements, but had there been another SH, then testing would have included things brought to VM's attention following the release of other devices. Thus had the device failed, it would not have been released.

That's just how VM works.