New Customer Vs Existing Customers.

[BenMcr]

Originally Posted by db133

Exactly.

Right, so it's would have been the best offer available when you last contacted Virgin

New customers get a different offer because they have more recently contacted Virgin to request services to be installed

Virgin exactly backwards at marketing to customers, so will usually send flyers and letters out offering existing customers better options. It's your decision if you decide not to contact Virgin to take up any of those offers

[Milambar]

I would vote no too.

Simply because you got your special offers when you signed up. You can't expect them to keep giving you the current secial offer every time they decide to change what the special offer is.

That'd defeat the point of the special offers.

I would say "No" too - if I think I am not getting a good deal (based on VM new customers' offers or Sky tariffs), I ring VM up and agree a mutually beneficial way forward.

[oliver1948uk]

I am confused by this thread.

As a long term existing customer, I pay the same as new customers would pay for the same services (I have just checked the website bundle builder to check) but in addition I have an extra V+ box for nothing, a free addition to the landline of free 0845 and 0870 numbers and some other things (a tickle) and at least three mobile contracts at excellent rates (one at an incredibly cheap rate for being on XL phone).

Thus I am better off than a new customer.

[Nopanic]

Originally Posted by db133

Revised vote:

yes = 2 votes

no = 1 vote

---------- Post added at 15:25 ---------- Previous post was at 15:22 ----------



So thats VM are happy to overcharge but only existing customers who do not ring up and obtain a better deal..........

Over charge? Where are you getting that from? Do you expect a business to chase you and offer you lower prices?

[Skie]

Originally Posted by Nopanic

Over charge? Where are you getting that from? Do you expect a business to chase you and offer you lower prices?

To be fair, they do it when they want *more* money :p

If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year. That would get them a lot of good will from customers, and obviously guarantee the income for another 12 months when the customer may have left or got a better deal via retentions. Wouldn't have to do it to all customers, but they could target the soon to be infinitied areas for some quick wins.

[bubblegun]

Originally Posted by Skie

To be fair, they do it when they want *more* money :p

If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year. That would get them a lot of good will from customers, and obviously guarantee the income for another 12 months when the customer may have left or got a better deal via retentions. Wouldn't have to do it to all customers, but they could target the soon to be infinitied areas for some quick wins.

But that would be madness. Those same customers might be perfectly happy to pay the higher rate for many years without re-contracting so why would they voluntarily reduce how much they get from customers?

It may be a bit immoral and dishonest but its the way most companies do business. Until more companies decide to have an "honest conversation" [to quote the recent British Gas campaign] on price then I doubt this is going to change.

[BenMcr]

Originally Posted by Skie

If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year.

They do, they are based in Scotland

http://www.s1jobs.com/featured/313122219.html

You’ll make outbound calls to customers to make sure the last they do is think of leaving Virgin Media. They may be feeling a little unloved. Or they may just not be making the most of our amazing service offering. Well, guess what? All that will soon change. By listening closely to what they have to say you’ll turn every situation into a positive outcome. It might mean suggesting a different package, one which better suits their needs. It might be a case of highlighting some of the benefits they haven’t picked up on. And you’ll do it all with enthusiasm and expertise. Yes, you’ll be working towards targets. But when you consider your talent and our products, hitting them will come naturally.

[Nopanic]

Originally Posted by Skie

To be fair, they do it when they want *more* money :p

If VM had any sense, they would have a small team of staff checking customer accounts and calling them up offering to change them to the cheaper price for the same package if they re-up for another year. That would get them a lot of good will from customers, and obviously guarantee the income for another 12 months when the customer may have left or got a better deal via retentions. Wouldn't have to do it to all customers, but they could target the soon to be infinitied areas for some quick wins.

Originally Posted by BenMcr

They do, they are based in Scotland

http://www.s1jobs.com/featured/313122219.html

Yes, you’ll be working towards targets. But when you consider your talent and our products, hitting them will come naturally.

Sales targets by any chance

[db133]

Originally Posted by Nopanic

Over charge? Where are you getting that from? Do you expect a business to chase you and offer you lower prices?

Yes I expect lower prices if thats what new customers are getting why not ?. Or do you intend to take advantage of the OAP's, the elderly or any one else who does not want to deal with VM any more than they have to.

It appears this thread is hijacked by VM Staff but that ok .

[Peter_]

Originally Posted by db133

Yes I expect lower prices if thats what new customers are getting why not ?. Or do you intend to take advantage of the OAP's, the elderly or any one else who does not want to deal with VM any more than they have to.

It appears this thread is hijacked by VM Staff but that ok .

You will that all other ISP's do exactly the same as Virgin Media so do please remember to go on al their forums to complain in exactly the same way.

If you want a better deal ring in or you will never know.

Do you check your energy provider every year to ensure that you have the best price on offer, somehow I doubt it and you are therefore just being pedantic.

[db133]

Originally Posted by Masque

You will that all other ISP's do exactly the same as Virgin Media so do please remember to go on al their forums to complain in exactly the same way.

If you want a better deal ring in or you will never know.

Do you check your energy provider every year to ensure that you have the best price on offer, somehow I doubt it and you are therefore just being pedantic.

If I was a customer of the other ISP's I would.

The energy providers run a cartel there is no or very little difference.

I did ring in and no better deal for me. Although I did ring in for my 84 year old mother.......no better deal for her either but they can change her TV so she does not pay the £6.00 P/M for channels she does not watch. You can draw your own conclusions as to why VM would want to charge an old lady for channels she does not watch.

Even if you do not agree that VM new customers get a better deal it is not a nice way to in effect take advantage of your customers.

As a matter of fact what was VM's latest Profit figures ?

In any event kind regards.

---------- Post added at 13:11 ---------- Previous post was at 13:02 ----------

Originally Posted by bubblegun

But that would be madness. Those same customers might be perfectly happy to pay the higher rate for many years without re-contracting so why would they voluntarily reduce how much they get from customers?

It may be a bit immoral and dishonest but its the way most companies do business. Until more companies decide to have an "honest conversation" [to quote the recent British Gas campaign] on price then I doubt this is going to change.

Yes thats what it is immoral and dishonest but them I'm biased and not employed by VM !

[Peter_]

All it takes is a simple phonecall to find out if you can get a better offer and quite often the end result is well worth the call, if want a better deal do it now.

I take personal responsibility for my bills, and check them annually to (try to) ensure I am getting best value - what I don't expect companies to do is to run at a loss to keep me.

I understand initial deals for new customers, as any company needs to attract new business as well as reduce churn, but as long as those initial deals are short-term (3-6 months), I don't have an issue with that.

However, if I find that they are lasting longer, then it is time for a chat.

[Nopanic]

Originally Posted by db133

Yes I expect lower prices if thats what new customers are getting why not ?. Or do you intend to take advantage of the OAP's, the elderly or any one else who does not want to deal with VM any more than they have to.

It appears this thread is hijacked by VM Staff but that ok .

So you insult us and when we reply it's playground level .. Oh wait you edited that out ..

Take advantage lol .. Are you drunk ? You go to a garage toget your car serviced, do they call all the other garages in the area to make sure they are the cheapest ?

As above VM do have a team that look to help reduce bills and if you call them they will talk it over with you .. If someone isn't of sound enough mind to deal with a business then someone is not doing their job and helping to look after them ..

like it or not VM are a business, they are there to make money and although they try to be fair .. The cost to chase all customers and review their accounts would be massive.