V+ On Demand Sky Movies (Sky Anytime)

andrewlutonuk · 02-12-2011, 19:07

Hi
In the Following Folders on the Sky Movies on Demand (Sky Anytime)

These folders are

Comedy, Action, Thiller, Drama, Horror

In each of these Folders I have the following message that comes up

" Sorry , there aren't any programes of this type right now"

Is there a problem, Is this normal

I am AL3 Area

I am on XL TV with sky sports and sky movies

I have reported this to the community forum

andrewlutonuk

Bofrok · 02-12-2011, 19:20

All okay for me. Looks like you could have a problem.

andrewlutonuk · 02-12-2011, 19:25

Just noted in 'My Area' i have this fault for tv

Service Disruption

a loss of channels on your Virgin Media TV service

Reported on: Wed 30 Nov 2011, 04:31 PM
Estimated fix time: Sun 11 Dec 2011, 12:00 PM
Fault reference: F001817618

Does anybody know if this is related to my problems with Sky Movies on demand (Sky anytime)

andrewlutonuk

powerpow · 02-12-2011, 19:57

I have had the same problem "empty folders"
I noticed last night that if you scroll down to the "all" folder at the bottom of the list you can access the films in alphabetical order.

andrewlutonuk · 02-12-2011, 20:18

powerpow

Thanks very much for your reply

I have noticed the 'all' folder plus the other folders i did not mention have films in them

Have you reported this problem by phone or to the virgin media community forum

If not, can you do so please. The Virgin community forum told me they had no other reports but were going to investigate the problem

Thanks again for your reply

andrewlutonuk

powerpow · 02-12-2011, 20:36

andrewlutonuk

I did notice the problem a couple of days ago and knowing the glitches that surround the tivo box at the moment I havent reported it to virgin .
Just thought they would sort it out shortly.
I will phone them up in the morning if its still a problem then.
To be honest It hasnt bothered me too much because I am still watching the films via the "all" folder.
I will report back here if there is any news to report after phoning them.
I havent tried rebooting the box yet or trying to see if that makes any difference to it.I will have a look at the service status shortly to see if there is anything mentioned regarding the problem.

Rob King · 02-12-2011, 20:58

the last few times i tried to play Sky AnyTime on the virgin media player i can't play any Sky Movies it comes up with this error ( you do not have sufficient Previleges to view this video , please ensure your device is registered , and is the Primary Device for your account (3329)

i'm a vip100 customer and i'm the only one to have access to the virgin media player account i deleted the primary device and added my pc again but still this error comes up and i deleted the primary again today and can't watch any thing till 2nd jan does any one else get problems

powerpow · 02-12-2011, 21:08

andrewlutonuk

I have just checked the service status regarding missing films on sky anytime.
There is a known fault "channels missing with a fault number".I will await Sunday the 11th thats when the fault should be sorted.heres hoping !.
Must be a wide spread fault then, you are in bedfordshire i am in Lancashire

Rob King

I havent tried to access sky anytime movies on my pc for a while I will just check this out to see if its coming up with an error

andrewlutonuk · 02-12-2011, 22:54

Powerpow

Thanks very much for the info

I am in Hertfordshire by the way

andrewlutonuk

nstokes · 04-12-2011, 14:43

i have the same issue on my tivo

andrewlutonuk · 06-12-2011, 14:42

This has now been fixed since Mon 5/12

I now have Films located in all folders

Andrewlutonuk

powerpow · 06-12-2011, 21:18

Andrewlutonuk
Thanks for your update regarding folders .
Not checked my anytime yet.
Watching the Chelsea match at the moment will check later on.