TiVo Â£3 TiVo charge - Page 8

zekeisaszekedoes · 02-12-2011, 00:35

Yeah, that offer sounds too good to be true.

In my case I swapped an old silver Samsung SD box (ntl: branded) for a 500GB TiVo and was told all charges would be waived except Â£3/month for the TiVo service - even the move from M to M+ wouldn't have the attendant Â£6.50/month charge.

In reality, all charges were waived but the M+ package and TiVo service charge still apply so it's Â£9.50/month extra. Did try finding out why the M+ package upgrade was charged when I was told it wasn't but never got a definitive answer.

If there's one thing VM needs to do, it's streamlining services and pricing so there isn't a bunch of people on various different tiers, some of which don't exist any more, and all kinds of weird pricing deals that aren't consistent. It must make managing the business far harder than it needs to be. I understand why Retentions offer deals and why going through the CEO's office can result in similar deals but honestly it can lead to all sorts of problems, including jealously between customers. Plus mandatory upgrades would mean a better level of service for everyone... i.e. ditching those damn SD boxes and old V+ SA boxes so VM can move their whole TV network to MPEG-4. It's overdue.

bigmick777 · 02-12-2011, 01:12

Quote:

Originally Posted by MrB

I would be very surprised if it comes through at that (but well done you if it does) - my understanding was that mates rates is currently Â£38.01 and if you wanted Tivo adding it is Â£41.01.

I will be happy with the Â£41 as was expecting that for one TiVo box and was thinking about paying in the Â£50 installation so if I get two boxes without the installation and Â£41 will be very happy but got in the back of my mind now the Â£29! Lets see......

Digital Fanatic · 02-12-2011, 02:38

Quote:

Originally Posted by bigmick777

I will be happy with the Â£41 as was expecting that for one TiVo box and was thinking about paying in the Â£50 installation so if I get two boxes without the installation and Â£41 will be very happy but got in the back of my mind now the Â£29! Lets see......

I can't see you getting it for Â£29 TBH

jb66 · 02-12-2011, 07:35

Quote:

Originally Posted by zekeisaszekedoes

Yeah, that offer sounds too good to be true.

In my case I swapped an old silver Samsung SD box (ntl: branded) for a 500GB TiVo and was told all charges would be waived except Â£3/month for the TiVo service - even the move from M to M+ wouldn't have the attendant Â£6.50/month charge.

In reality, all charges were waived but the M+ package and TiVo service charge still apply so it's Â£9.50/month extra. Did try finding out why the M+ package upgrade was charged when I was told it wasn't but never got a definitive answer.

If there's one thing VM needs to do, it's streamlining services and pricing so there isn't a bunch of people on various different tiers, some of which don't exist any more, and all kinds of weird pricing deals that aren't consistent. It must make managing the business far harder than it needs to be. I understand why Retentions offer deals and why going through the CEO's office can result in similar deals but honestly it can lead to all sorts of problems, including jealously between customers. Plus mandatory upgrades would mean a better level of service for everyone... i.e. ditching those damn SD boxes and old V+ SA boxes so VM can move their whole TV network to MPEG-4. It's overdue.

But we are still issuing silver samsungs, are they mpeg4?

Itshim · 02-12-2011, 09:41

Quote:

Originally Posted by fixerman

I would advise you to double check your account. Thy are notorious for incorrect charging. Good luck with your new Tivo! It is a great price of kit!

I have checked mine and what was promised was given Tivo moved V+ etc
Bill down by Â£11

. If there is a Â£3 per month charge I dont know or care the bottom line is the one that counts!

zekeisaszekedoes · 02-12-2011, 14:42

Quote:

Originally Posted by jb66

But we are still issuing silver samsungs, are they mpeg4?

I'm no expert but from what I gather the only boxes that can handle MPEG-4 for certain are the Samsung version of V+ HD box, either version of the TiVo as they're technically identical apart from hard drive size and presumably the regular Cisco-made V HD box.

HD Boy · 02-12-2011, 14:45

Quote:

Originally Posted by zekeisaszekedoes

I'm no expert but from what I gather the only boxes that can handle MPEG-4 for certain are the Samsung version of V+ HD box, either version of the TiVo as they're technically identical apart from hard drive size and presumably the regular Cisco-made V HD box.

I think that is right going by what i have read on this blog.

Quote:

Its forthcoming retirement would push Virgin one step closer to switching all of its HD content (linear and VOD) from the MPEG 2 video codec to the more bandwidth efficient MPEG 4, which is used by every other Digital TV platform in the UK for delivering HD content. The TiVo boxes, along with the Samsung V+ HD and the V box, can handle MPEG 4, but the older Scientific Atlanta V+ HD/TV Drive boxes can't. When Virgin get all of their 3.7 million customers into MPEG 4 capable hardware (which won't be a quick process), they could switch to MPEG 4 for HD and potentially use the freed-up bandwidth for more channels.

http://virgintivo.blogspot.com/2011/...or-virgin.html