Virgin aims to tickle loyal customers. - Page 7

trickytree · 28-11-2011, 12:40

'Sam' part of the Facebook Virgin Team also said it was per box before I corrected him. He came back a bit later and said I was correct but my tickle would not be replaced :o(
Makes me think if a staff member on here and Facebook still think it is per box then doesn't surprise me they are sending out wrong tickles.

I don't blame DF or Sam (as it may not be their area to know) or anyone really just that I get tickled and think finally me after spending over Â£100 a month with them and then they tickle me with something I already in effect pay for!

BenJSmyth · 28-11-2011, 13:02

That isn't good. I know these are free tickles but they are being given out as a way to thank loyal customers for their custom. It doesn't make you feel all that great when they give you something you already pay for. And they can't even discount your package by the amount because it is included already!

If you had been paying Â£7 per month extra and they knocked Â£7 off your bill, that would be good. Maybe that is what they think they have done??

BenMcr · 28-11-2011, 13:05

It will have been sent to all customers with Sky HD on at least one box. It's to point out that it's now on all boxes and is per account - not everyone will have been already aware

trickytree · 28-11-2011, 13:11

Quote:

Originally Posted by BenMcr

It will have been sent to all customers with Sky HD on at least one box. It's to point out that it's now on all boxes and is per account - not everyone will have been already aware

Fair enough I'm all for a bit of communication from Virgin but don't call it a tickle then.
All the tickles I have read about on various forums and facebook/twitter etc have all been customers getting a little extra like the 0870/0845 phone bundle or pc healthcheck etc.
Don't send a message through my tv saying I have been tickled and point out something I already have.

Chad · 28-11-2011, 13:53

Quote:

Originally Posted by trickytree

Fair enough I'm all for a bit of communication from Virgin but don't call it a tickle then.
All the tickles I have read about on various forums and facebook/twitter etc have all been customers getting a little extra like the 0870/0845 phone bundle or pc healthcheck etc.
Don't send a message through my tv saying I have been tickled and point out something I already have.

The original announcement about tickles seem to highlight that your tickle is valid:

http://mediacentre.virginmedia.com/S...ckle-21b0.aspx

"Virgin Media today unveiled a new strategic marketing campaign aimed at existing customers to reward them for their loyalty with magic moments as well as highlighting the great value extras they already get at no extra cost."

"They will be directed to a tickle terminal, an online destination where they can see individual tickles meant just for them, as well as alerted to things they already get but may not realise which draws attention to ways they can get the most out of their subscription."

trickytree · 28-11-2011, 15:51

I see what you are saying Chad.
Hopefully I will get retickled with something I don't already pay for then.
Just annoying reading here and elsewhere people getting other freebies and currently a person taking phone, tv, BB and mobile from them gets nothing.......as yet

chrispy2000 · 28-11-2011, 19:37

Well I've just seen their video http://tickle.virginmedia.com/tickle-team/, and someone is getting a new TV and a Tivo box. Now that's what I call a tickle. I wonder how long have they been with them. With all that it must have been from RB's birth.

Chad · 28-11-2011, 19:53

Quote:

Originally Posted by chrispy2000

Well I've just seen their video http://tickle.virginmedia.com/tickle-team/, and someone is getting a new TV and a Tivo box. Now that's what I call a tickle. I wonder how long have they been with them. With all that it must have been from RB's birth.

That makes Trickytree's tickle look even more like a slap in the face

In seriousness I hope trickytree does get a nice tickle.

djmagnifique · 28-11-2011, 20:52

I still have no tickles to claim. only been with them since 1996 at three different addresses.

Chad · 28-11-2011, 21:43

Quote:

Originally Posted by djmagnifique

I still have no tickles to claim. only been with them since 1996 at three different addresses.

Maybe they'll send you a tickle to let you know you can now access SKY Anytime. Based on Trickytree's experience, that would be a valid tickle!

trickytree · 29-11-2011, 11:59

Quote:

Originally Posted by Chad

That makes Trickytree's tickle look even more like a slap in the face

In seriousness I hope trickytree does get a nice tickle.

Couldn't be any worse as the first name of the couple tickled in that video was Mr & Mrs Richardson. That's my surname and it's not me or my Mum and Dad.

gcampbell · 29-11-2011, 13:09

The only tickle I want from Virgin Media is Sky Atlantic(kle).

ErnieBean · 30-11-2011, 12:45

Quote:

Originally Posted by Nedkelly

There going around the country in the A Team van with the Virgin airstream caravan .They have been all over the country surprising customers with nice goodies

If they come where I am, I will eat my hat.
are all the virgin team taught bull

Chad · 30-11-2011, 13:38

Quote:

Originally Posted by ErnieBean

are all the virgin team taught bull

Just to clarify, are you suggesting the post by Nedkelly is bull?

ErnieBean · 30-11-2011, 17:11

Quote:

Originally Posted by Chad

Just to clarify, are you suggesting the post by Nedkelly is bull?

I have spoke to Virgin Media call centre on several occasions and every time
they had to try a few times to get it all.

one time my phone went off I spoke to three people and they said the fault was my phones, so i invested in two more, and the problem was still there.
and they told me that everything was ok and sent a engineer, 4 time he went from my home to one of their boxes before he discovered they had given him the wrong account