ADSL Can I cancel my virgin media 18 months Phone+broadband contract? - Page 6

qasdfdsaq · 15-10-2011, 00:15

Still with the personal attacks and complete inability to face facts or admit you're wrong. So.... so... repetitive. Some people never learn.

It's almost like you're one of those mindless script-driven call-centre automatons. Oh wait... you are

Peter_ · 15-10-2011, 06:49

Quote:

Originally Posted by qasdfdsaq

Still with the personal attacks and complete inability to face facts or admit you're wrong. So.... so... repetitive. Some people never learn.

It's almost like you're one of those mindless script-driven call-centre automatons. Oh wait... you are

Read the Terms and Conditions of both Cable and National and once again you will be proved wrong, funny that you ignore anyone else posting the same information but you are not STALKING them are you.

http://shop.virginmedia.com/the-lega..._HP_footer_6_1

Peter_ · 15-10-2011, 09:39

Quote:

Originally Posted by qasdfdsaq

Still with the personal attacks and complete inability to face facts or admit you're wrong. So.... so... repetitive. Some people never learn.

It's almost like you're one of those mindless script-driven call-centre automatons. Oh wait... you are

Maybe you should read posts

4 : http://www.cableforum.co.uk/board/35313553-post4.html

5 : http://www.cableforum.co.uk/board/35313571-post5.html

Oddly enough the same information is in there, but wait I never posted them so you would not have read them.

General Maximus · 15-10-2011, 09:43

qas why do you think you are still covered by the mbg if ben and masque think you aren't?

Either way though it is a bit pants, you can't expect customers to read through all the T&Cs. If they go to vm.com and look at cable and read through all the small print about the offers and pricing and everything else and then find out they cant receive cable and sign up for adsl and expect everything to be different, it is very deceiving. You can't expect customers to look at the pretty big prices and then read the 5000 lines of small print underneath to see how they are being screwed.

Why should adsl be any different from cable, both are from Virgin and should fall under the same umbrella of "quality" of customer service.

Peter_ · 15-10-2011, 09:54

Quote:

Originally Posted by General Maximus

qas why do you think you are still covered by the mbg if ben and masque think you aren't?

Either way though it is a bit pants, you can't expect customers to read through all the T&Cs. If they go to vm.com and look at cable and read through all the small print about the offers and pricing and everything else and then find out they cant receive cable and sign up for adsl and expect everything to be different, it is very deceiving. You can't expect customers to look at the pretty big prices and then read the 5000 lines of small print underneath to see how they are being screwed.

Why should adsl be any different from cable, both are from Virgin and should fall under the same umbrella of "quality" of customer service.

If he is on Cable he is covered but if he is on ADSL he is not due to contract differences and Ben knows more about this than anyone else on here.

kwikbreaks · 15-10-2011, 10:07

What he has pointed out is that he is on cable so the guarantee applied to him (but is presumably now expired) but he has none of the services mentioned as being charged if the service gets cancelled so Masques proof that I was an idiot for finding a guarantee on the VM site and expecting it to apply across the Virgin product range is not a valid one.

Anyhow as the OP is on National and all he gets guaranteed is a bill or a debt collection agency regardless of how crappily Virgin treat him it's pretty much irrelevant.

Assuming the VN support went through all the correct "user error" detection procedures then no ADSL light means a busted router or it was never activated (OpenReach are a bunch of clowns so this is the most likely cause). Regardless of the error being the responsibility of OpenReach it is still up to VN support to diagnose the problem and liase with OR to get it fixed.

Peter_ · 15-10-2011, 10:28

Quote:

Originally Posted by kwikbreaks

What he has pointed out is that he is on cable so the guarantee applied to him (but is presumably now expired) but he has none of the services mentioned as being charged if the service gets cancelled so Masques proof that I was an idiot for finding a guarantee on the VM site and expecting it to apply across the Virgin product range is not a valid one.

Excuse me who said you were an idiot for finding that on the site, it was Ben who replied to you as in the post above of mine post 5, I was told that I was incorrect and lying by saying it does not apply to ADSL as they do not have the services the MBG applies to.

kwikbreaks · 15-10-2011, 10:56

I don't know anything about accusations of lying. I know you never stated outright that I was an idiot but when I queried why the MBG didn't apply your response didn't give a straight answer but instead imo suggested it was obvious as the services stated as still being chargeable weren't provided by VN.

I'll be quite frank - I frequently don't like your attitude when posting here. Judging by the number of arguments you get into on the board I'm not alone.

BenMcr · 15-10-2011, 11:06

Quote:

Originally Posted by General Maximus

Why should adsl be any different from cable, both are from Virgin and should fall under the same umbrella of "quality" of customer service.

Appreciate that and it's something I'll feedback next week that the different cancellation rights for National when placing an order and on the National site in general should be easier to identify

Peter_ · 15-10-2011, 11:11

Quote:

Originally Posted by kwikbreaks

I don't know anything about accusations of lying. I know you never stated outright that I was an idiot but when I queried why the MBG didn't apply your response didn't give a straight answer but instead imo suggested it was obvious as the services stated as still being chargeable weren't provided by VN.

I'll be quite frank - I frequently don't like your attitude when posting here. Judging by the number of arguments you get into on the board I'm not alone.

I have not called you an idiot and nor do I ever call anyone else that, but the other guy said I was lying and I think it is more now to do with forum stalking as it is him always arguing or nitpicking and if you dislike that then that is your problem not mine.

Remember this is a forum where people can air their views and if other do not like that then that is up to them, I refuse to be browbeaten by a forum stalker regardless of the kicks they seem to get out of it.

Tim Deegan · 17-10-2011, 12:44

Quote:

Originally Posted by Masque

I hope you get it sorted to your satisfaction, remember any comments on here are not truly personal as we do not know each other and without information we can only sumise.

---------- Post added at 06:54 ---------- Previous post was at 06:53 ----------

I also think troll comes to mind and I wonder if they come from Telford.

So when I defend a new member from being abused by various people, and suggest that we should find out the truth before accusing them of making the whole thing up, then that makes me a troll does it?

Tim Deegan · 17-10-2011, 14:52

Quote:

Originally Posted by Masque

Stop being a fool for once as you obviously have not read any of the posts above that show how wrong you are.

I actually think that you have a thing for me and I worry about you cyber stalking me considering how often you post such drivel, are you that kind of person.

Oh come on....lets stop all these childish arguments. This is a forum where things are discussed. If people can't talk about thing without being abusive then they shouldn't join forums

Peter_ · 17-10-2011, 15:40

Quote:

Originally Posted by Tim Deegan

Oh come on....lets stop all these childish arguments. This is a forum where things are discussed. If people can't talk about thing without being abusive then they shouldn't join forums

I know that but the person that post was for does not, just read the previous posts as he fails to read the other answers giving the exact same information and even misreads my original post that they answered so the comment in their case more than fits.

Tim Deegan · 18-10-2011, 14:11

Quote:

Originally Posted by Masque

I know that but the person that post was for does not, just read the previous posts as he fails to read the other answers giving the exact same information and even misreads my original post that they answered so the comment in their case more than fits.

It's all down to the different ways that different people enterpret things.

My post wasn't just aimed at you, it was aimed at many people. Now lets all just try to get on, and help the OP.