ADSL : Can I cancel my virgin media 18 months Phone+broadband contract?

[BenMcr]

Originally Posted by kwikbreaks

If VM can't support it fully then maybe they should leave the selling of it to others who can?

Where did I say they can't support it fully?

Any ADSL provider that has to work with BT Openreach and/or an LLU network provider is going to similar issues pinning down as to who is responsible.

[Sirius]

Originally Posted by Tim Deegan

Well maybe if VM staff started to complain about the overseas call centres, as well as VM customers, then changes may be made......just a thought.

And what makes you think i have not, because i have.

For those who know me at work i have no problem what so ever raising problems to Senior management when they need to be raised

[Tim Deegan]

Originally Posted by BenMcr

That's because you are looking at the cable sales site. If you put in a postcode that can't get Cable you are directed to this site www.virgin.net/allyours which talks purely about the National products (and where there is no mention of the MBG)

As I detailed earlier Virgin National DO offer a cancellation period, however the timescale is different (up to 10 working days depending on the product ordered) because the technology is different. If a customer with cable cancels a service Virgin can just turn if off themselves. If someone with ADSL cancels after activation then Virgin have to pay BT (and possibly C&W) termination fees

I've just realised that the OP never said if they were a Cable or National customer. I would have thought that most Virgin customers would be Cable.

[Kymmy]

The thread prefix is NATIONAL (ADSL)

[BenMcr]

Originally Posted by Tim Deegan

I've just realised that the OP never said if they were a Cable or National customer. I would have thought that most Virgin customers would be Cable.

This bit means I expect it's National:

but I am having internet problems since the estimate activation day

Cable customers don't get that

[Tim Deegan]

Originally Posted by Kymmy

The thread prefix is NATIONAL (ADSL)

Yeah sorry, I just read that

---------- Post added at 11:16 ---------- Previous post was at 11:15 ----------

I don't know if anyone has realised, but the OP has only ever made one post!!!!

[Peter_]

Originally Posted by Tim Deegan

I don't know if anyone has realised, but the OP has only ever made one post!!!!

That happens quite often and we argue about it and they never come back and are oblivious.

[kwikbreaks]

He's posted on other boards too. He is clearly very dissatisfied but is only asking if he can bail rather than for help.

Without any clue what issues he has it's difficult to apportion blame as some people just don't want to be helped but it's pretty clear that CS haven't managed to keep him cool and the VN T&C look very poor if you are dissatisfied.

It could even be a shill I suppose but that's unlikely IMO.

[Tim Deegan]

Originally Posted by kwikbreaks

He's posted on other boards too. He is clearly very dissatisfied but is only asking if he can bail rather than for help.

Without any clue what issues he has it's difficult to apportion blame as some people just don't want to be helped but it's pretty clear that CS haven't managed to keep him cool and the VN T&C look very poor if you are dissatisfied.

It could even be a shill I suppose but that's unlikely IMO.

Well legally, from the little the OP has told us, they can bail.

[kwikbreaks]

I'm not sure about that. He's entered into a contract and even if the service is faulty he has to give VN time to fix it.

[Tim Deegan]

Originally Posted by kwikbreaks

I'm not sure about that. He's entered into a contract and even if the service is faulty he has to give VN time to fix it.

I mean after 28 days, which is reasonable time.

[Peter_]

Originally Posted by Tim Deegan

Well legally, from the little the OP has told us, they can bail.

We know nothing about his account so we cannot make such a judgement as it could be completely wrong as not everyone posts the truth.

[kwikbreaks]

Originally Posted by Masque

.
.
.
not everyone posts the truth.

[Tim Deegan]

Originally Posted by Masque

We know nothing about his account so we cannot make such a judgement as it could be completely wrong as not everyone posts the truth.

That's why I said "from what they have told us"

[Peter_]

Originally Posted by Tim Deegan

That's why I said "from what they have told us"

So they may not be able to bail.

---------- Post added at 16:15 ---------- Previous post was at 16:14 ----------

Originally Posted by kwikbreaks