Superhub : R30 - Superhub R29 is no more....

[Mick Fisher]

So far so good for me on R30.

Moved from 145mbps to 300mbps and found it now works.

Looking good. No drop outs or reboots yet.

I'll leave it for a couple more days before trying 5ghz.

[paulex85]

i know there is nothing i can do to get the R30 quicker.. but i have called them and they said that it will be in available in my area within 40 hours... that 40 hours expired oer 24hrs ago.... and i'm in London... so i would have assumed this area would have it by now....

I called them up earlier to ask about it and the 'other call centre' i was put through to kept trying to tell me about Windows updates, even though i am a Mac user... and after a few minutes, he has ordered me a new superhub... um.... i should probably try during business hours on Monday to get some real answers...

[qasdfdsaq]

Originally Posted by Hugh

Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you.

I'm sorry you have had crappy service, but you seem to insist that every other customer shares your experience, and that isn't true....

I've never insisted other customers share my experience. Where have I ever insisted that? I only translated what VM themselves admitted and combined that with *other* people's reports of their Superhubs needing hard reset or replaced after the upgrade.

---------- Post added at 01:33 ---------- Previous post was at 01:28 ----------

Originally Posted by Sephiroth

Qas said that if the R30 thing works out, he might consider getting one. I think you've gone too far and too viciously in your remarks towards him.

I'm the same in that regard - with R30, I'm ready for that device and I'd have greater confidence that my eventual 100 meg service won't be spoiled by a dud modem.

Indeed. Looks like VM 100mb and BT 80mb will be reaching my area around the same time. When it comes to high download speed and practically unlimited usage, VM can't be beaten. As long as I can use it in conjunction with another service for my other needs, which I can't till the Superhub does passthrough.

Deceptive marketing aside, there *are* things VM are good at, but this Superhub business is the worst I've seen in a long time. The only positive reports I've heard of it are from people not using it as a hub or not not doing anything beyond the bare basics. At the end of the day I don't and never will want a router, hub or any other faffy consumer "managed" service. I want an internet connection, over which I can send and receive IP data without it being messed with by some crappy device in the middle I have no control over. I still see the Superhub as utterly unneccessary and technically pointless, and am glad I've never had to go near one in "hub" mode and hopefully never will.

Originally Posted by qasdfdsaq

I've never insisted other customers share my experience. Where have I ever insisted that? I only translated what VM themselves admitted and combined that with *other* people's reports of their Superhubs needing hard reset or replaced after the upgrade.

...snippety snip snip.

My apologies - I must have misunderstood your reply to this post

Originally Posted by Sephiroth

Kwikkie - that's exactly right. It is just as likely that many if not most the "majority" out there are suffering but either take it on the chin or can't be arsed (don't know how) to complain about it.

There are no published stats about trouble free SHs and those upon high who say the majority aren't having problems are no more likely to be right than you or I - unless they have access to stats that we don't.

VM certainly do have the stats (from their "Project Storm" because they sample each CM once an hour - or that was the aim of storm introduced a year ago. It's a mystery to me how VM have met their target of getting to problems ahead of a customer complaining.

Where you replied

Originally Posted by qasdfdsaq

Indeed, add to that the number of customers who wouldn't be able to tell, or don't understand the problems they're getting. I've seen so many people with slow internet connections blame the wireless, and vice versa, and/or viruses and/or "a bad line" etc.

I interpreted that to mean that Sepiroth thought that most of VM SuperHub customers were suffering from problems (like you), and you then replied that in fact it could be more than that, which led me to assume you thought that nearly everyone on the SuperHub had problems (like you have had).

If you don't think that, my apologies again.

[qasdfdsaq]

No, I was really trying to say the majority of general consumers who notice (or don't notice) minor glitches in their connection would just attribute to "that's just how wireless is". Or more to the point, the fact that we can't trust the number of complaints (or lack of them) from non-technical users as a gauge for how reliable the Superhub is in general as those people may not understand where the problems are actually coming from.

I suffer from problems - but not Superhub ones - since I don't have a Superhub.

I admit the Superhub works fine as a simple plug-and-play managed device for those with basic needs (unless you get a faulty unit) - my gripe(s) were the fact that it was being forced on those with more than basic needs and users not being given a choice - but that's off topic for this thread.

I read Seph's post as "many if not most *of* the "majority" out there are suffering", with "majority" in quotes as a nod to the fact that we don't really know if it's the majority or not - it's only opinion so far. What I was agreeing with was the fact that most people who see minor problems (including me) won't bother reporting them each and every time.

Anyway, no need to apologize, we all misinterpret things sometimes

[hemelvirgin]

Originally Posted by alwaysabear

I am sitting tight with my current 20 mb connection and my own N class router. I am not risking getting super hub until it works properly. I am so pleased I did not take up the 30 mb upgrade offer.

well i took the offer,have had NO complaints.........

will wait a while before re-booting SH as still on r26

[Sephiroth]

Originally Posted by Hugh

My apologies - I must have misunderstood your reply to this post


Where you replied
I interpreted that to mean that Sepiroth thought that most of VM SuperHub customers were suffering from problems (like you), and you then replied that in fact it could be more than that, which led me to assume you thought that nearly everyone on the SuperHub had problems (like you have had).

If you don't think that, my apologies again.

Apology accepted - again.

For the avoidance of doubt, I meant that there is no evidence that the majority of customers are having no problems with the SH; also there is no evidence that the majority of customers do have SH related problems.

Thus those who are saying the majority of SH users have problems make an unfounded statement. Equally those saying that the majority of SH users are perfectly happy with the SH (or similar words/meanings) are also making an unfounded statement.

The people who know, are VM and then ONLY if they analuse the stats collected by their Storm probe.

The SH is indeed a wretched device as evidenced by nearly a year of instability caused by memory leaks, lack of modem mode and so on. On the balnce of VM's own admission to that effect (memory leaks), it's more likely that the majority of SH users have indeed been blighted by these issues but haven't reported them. But that's speculation, albeit backed by evidence of greater weight than the silence of that potential majority.

Now, as I've said, I'm ready to take a SH (as long as I can keep the VMNG300 in the cupboard).

I wasn't apologising to you, but feel free to accept it you wish...

[Sephiroth]

Well you should have. If you misunderstood Qas' reply to my post then you misunderstood me and I was bound up in your remarks to Qas.

Anyway, R29 is no more - let's hope the SH R30 turns out to be less dud than R26 and the past 10 months of admitted failure of that wretched device.

[kwikbreaks]

Originally Posted by Sephiroth

the past 10 months of admitted failure of that wretched device.

It seems to me that there are still some in denial about that despite the admitted firmware bug which would virtually certainly have made most hubs running with their wifi enabled unstable.

[adzzzbatch]

Originally Posted by kwikbreaks

It seems to me that there are still some in denial about that despite the admitted firmware bug which would virtually certainly have made most hubs running with their wifi enabled unstable.

Unstable isn't the word for it tbh.

[kwikbreaks]

But not for all. My own could last maybe a week between the need for reboots probably due to only minor wifi use by me.

Why do people insist on "one size fits all" on this topic - we usually have two laptops, two tablets, three smartphones, and a Wii attached via wifi on the VM router (as well as two devices attached via cat5), and have not experienced wifi drop-outs.

I am not saying our experience is typical or atypical, just what we are experiencing - why must others insist that people are in denial if they are not having their negative experience?

[Stephen]

Originally Posted by kwikbreaks

It seems to me that there are still some in denial about that despite the admitted firmware bug which would virtually certainly have made most hubs running with their wifi enabled unstable.

Not true at all.

I've had my SH for a year and have only had 2 wifi drop outs.

Seems to me that some people are still in denial that not everyone has problems with the SH and many people have a totally faultless experience with the device.

I use my wifi a lot and its certainly not unstable at all.

[kwikbreaks]

Well there was a firmware bug discovered by VM associated with wifi which caused memory leaks and memory leaks inevitably lead to hangs or other issues. I can only assume that as VM also said the bug was associated with interference maybe you two don't suffer that.

The place I lived in before my current location had no other wifi signals around so maybe mine would have been flawless there. Where I am now there are several other APs visible. Perhaps it's a case of location location location?

Whatever the answer large numbers were complaining of problems which the bug that was found would have caused.