Has the Indian Call Centre being given the heave ho?
04-09-2011, 19:11
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#31
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Re: Has the Indian Call Centre being given the heave ho?
It'll probably end up happening anyway, we all know that if VM had their way they'd send everything customer-facing to India.
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04-09-2011, 20:07
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#32
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Russ
It'll probably end up happening anyway, we all know that if VM had their way they'd send everything customer-facing to India.
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If it happens then it is nothing I would be unduly worried about as I have been there before and have the t shirt.
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01-10-2011, 11:04
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#33
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Re: Has the Indian Call Centre being given the heave ho?
Looks like you get to keep that T-shirt now :-)
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01-10-2011, 12:03
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#34
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by grungernut
Looks like you get to keep that T-shirt now :-)
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Not really that one is 10 years old but this will be a new one.
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01-10-2011, 12:06
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#35
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Re: Has the Indian Call Centre being given the heave ho?
Perhaps you will need a XXXL now then. 
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01-10-2011, 12:16
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#36
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by denphone
Perhaps you will need a XXXL now then. |
May need one made in Manilla. 
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01-10-2011, 12:25
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#37
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Masque
May need one made in Manilla. |
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01-10-2011, 12:29
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#38
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Masque
May need one made in Manilla. |
I couldn't find one with an unhappy face for us 
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01-10-2011, 12:36
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#39
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Digital Fanatic
I couldn't find one with an unhappy face for us
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[img]Download Failed (1)[/img]
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01-10-2011, 12:38
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#40
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Grumpy Fecker
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Re: Has the Indian Call Centre being given the heave ho?
I fear for my sanity if i have to deal only with the overseas excuse for a call centre,
I have trouble hearing them because i wear a hearing aid, I have trouble understanding them because of there accent, I hate the way they drop the call if you sway from there script or you tell them they are wrong.
The last dealings i had with them was when my modem failed "50Meg on a ambit" they sent a new one in the post and it was a 20 Meg. I confirmed with them twice during the call that they understood i was on 50 Meg but they still fecked it up. I had to go via another team to get it fixed and ended up on a shub (which is now working fine )
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01-10-2011, 12:39
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#41
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Sirius
I fear for my sanity if i have to deal only with the overseas excuse for a call centre
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How about the pseudo american accent used by Manilla.
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01-10-2011, 12:43
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#42
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Masque
[img]Download Failed (1)[/img]
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Wheres my gold plated T shirt then.
---------- Post added at 11:43 ---------- Previous post was at 11:41 ----------
Quote:
Originally Posted by Sirius
I fear for my sanity if i have to deal only with the overseas excuse for a call centre, I have trouble hearing them because i wear a hearing aid, I have trouble understanding them because of there accent, I hate the way the drop the call if you sway from there script.
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l dread it when l hear that Manila accent on the other side of the phone as they have no understanding of what you are trying to say to them half the time.
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01-10-2011, 12:48
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#43
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Masque
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01-10-2011, 12:53
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#44
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Sirius
The last dealings i had with them was when my modem failed "50Meg on a ambit" they sent a new one in the post and it was a 20 Meg. I confirmed with them twice during the call that they understood i was on 50 Meg but they still fecked it up. I had to go via another team to get it fixed and ended up on a shub (which is now working fine ) |
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.
That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.
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01-10-2011, 12:56
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#45
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Ignitionnet
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.
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No its not but comparing UK centres to foreign ones the vast majority of the times is like comparing apples and pears.
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