50M Should VIP customers be guaranteed a UK call centre til midnight? - Page 3

Peter_ · 22-08-2011, 14:29

Quote:

Originally Posted by qasdfdsaq

Ignorance at it's best.

Oddly enough I have long thought that of you clueless as usual.

Dush · 22-08-2011, 16:54

Once the business bandwidth catch up to the consumer ones, those wanting a UK call centre with an SLA will be able to pay for it.

If you're that reliant on your internet connection you should insure it by either getting a second ADSL line or having a PAYG internet dongle laying around. It's not that cheap and far better than getting a business line.

qasdfdsaq · 22-08-2011, 17:36

Quote:

Originally Posted by Masque

Oddly enough I have long thought that of you clueless as usual.

Oddly enough once again you fail at making any logical arguement, avoid answering the question, and resort to personal insults.

**Hugh** · 22-08-2011, 17:54

Let's focus on the topic, please, not bickering and insults

Peter_ · 22-08-2011, 18:37

Quote:

Originally Posted by qasdfdsaq

Oddly enough once again you fail at making any logical arguement, avoid answering the question, and resort to personal insults.

The is no need for any UK agents to work until midnight especially just for a select few customers on VIP as that is what offshore is for to extend our cover for the 24/7 365 days a year that we have at present.

So how can I be ignorant and then suddenly insulting that does not make sense.

qasdfdsaq · 22-08-2011, 21:14

That's kinda my point really. Just because you don't see a need, doesn't mean nobody else does. After all, peak time runs till midnight, and in my area appears to not tail off till 2am. Not all customers follow the same waking hours as yourself.

And again, other ISPs manage it, so the fact that you want more pay/safety/holidays doesn't cut it. You don't neccessarily even have to travel, if they can make it work from outside the country they can make it possible to work from home. None of these problems are remotely relevant.

KenK · 22-08-2011, 21:36

If I've got this right... UK based call centres shut down at 10pm UK time, so the staff can get the bus home. 10pm BST is 2:30am IST. So, it's ok for VM employees in India to have to work at unsocial hours, so the UK based employees can go home

Peter_ · 22-08-2011, 21:45

We have cover and that is enough and people should not have to struggle to get home and pay large chunks out of their wages for the privilege of providing UK cover.

If people are happy to pay higher bills to fund an increase in wages to fund this then that would be the way to go, but we know that will not happen as no one will pay it.

You should all try and be a bit noble and consider the workforce for once who would struggle to get home just so you could speak to one of them up to Midnight, or you could offer to run them home for free.

---------- Post added at 21:45 ---------- Previous post was at 21:37 ----------

Quote:

Originally Posted by KenK

If I've got this right... UK based call centres shut down at 10pm UK time, so the staff can get the bus home. 10pm BST is 2:30am IST. So, it's ok for VM employees in India to have to work at unsocial hours, so the UK based employees can go home

That is their contract and that is nothing to do with the UK, the agents will be getting paid as per local laws and customs.

KenK · 22-08-2011, 21:51

Quote:

Originally Posted by Masque

We have cover and that is enough and people should not have to struggle to get home and pay large chunks out of their wages for the privilege of providing UK cover.

If people are happy to pay higher bills to fund an increase in wages to fund this then that would be the way to go, but we know that will not happen as no one will pay it.

You should all try and be a bit noble and consider the workforce for once who would struggle to get home just so you could speak to one of them up to Midnight, or you could offer to run them home for free.

Strangely enough, VM are not the only organisation providing 24x7 support. UK-based call centres are now a selling point in adverts. All the other suppliers seem to manage, and manage to attract enough staff. VM, welcome to 21st century customer service.

---------- Post added at 21:51 ---------- Previous post was at 21:47 ----------

Quote:

Originally Posted by Masque

That is their contract and that is nothing to do with the UK, the agents will be getting paid as per local laws and customs.

Oh, that's all right, then.

qasdfdsaq · 22-08-2011, 21:56

So again, you don't want the trouble of getting home late, but it's OK for other people, being paid less, and working even more unsociable hours to do it?

You want us to consider how hard it would be for you to get home (when several people have already stated this is a completely nonsensical argument) but show no consideration for offshore people needing to get home (or to work at 2:30am?!).

You say it'll push people won't pay the extra cost, yet we've pointed out some of the cheapest ISPs in the UK have 24/7 UK support. In other words, the additional cost is negligable.

You also say offshore cover "is enough". If it's enough then why do UK call centres exist?

---------- Post added at 21:56 ---------- Previous post was at 21:55 ----------

Quote:

Originally Posted by KenK

Oh, that's all right, then.

Yeah, just shows his ignorance. As long as he gets home safe at night, it doesn't matter if the poor folks in India are getting killed or injured trying to get to work at 2:30am so he can sleep. "Show consideration". Hypocrite much?

We've basically stripped down every single one of his arguments against having 24/7 UK support. I'll leave it at that (also just got a letter through the door today saying Inifinity is available in my area. Soon as it's available with 24/7 competant support I'll be off to that)

KungFuKitty · 22-08-2011, 23:55

EVERYONE should be able to contact a UK center 'till midnight, you already pay for a service, be nice if they actually delivered it.

Peter_ · 23-08-2011, 05:59

So you find it acceptable for people to have to walk home out of a city after Midnight, I doubt you would think that way if it was you that had to do the walking and maybe get home hours after your shift finished.

Any talk of taxi's is stupid as it would not prove cost effective due to wages being paid as I doubt people would really want to have to be greatly out of pocket just to provide a service.

Now if the wages went up to cover that cost maybe it could happen but we all know that is unlikely as it may impact on the price you pay.

Now maybe we should have a more realistic vote on how many of you would still want to go to work until Midnight if the was no way to get home unless you paid a lot of money for the privilege but without the option of an increase in pay to cover the cost.

Now remember we are not talking about highly paid individuals or even the self employed but people on relatively low wages were if you factor in the cost of taxi fares for a up to Midnight shift it no longer appears a viable option causing them to look elsewhere for work, or can you not wrap your head around that concept.

kwikbreaks · 23-08-2011, 08:10

What would be rather nice for TS would be a UK only call centre 8:00am to 8:00pm and offshore for the offpeak hours and CS billing query type work.

All the "How do I set up my WiFi?" type stuff should be offloaded to the paid-for service.

qasdfdsaq · 23-08-2011, 08:50

Quote:

Originally Posted by Masque

So you find it acceptable for people to have to walk home out of a city after Midnight, I doubt you would think that way if it was you that had to do the walking and maybe get home hours after your shift finished.

I already do. Quite frequently. When my shifts finish at 10 I often stay later simply because I enjoy my job so much and I have no problems with going home after midnight.

But then again you're repeating yourself. Somehow you think it's OK to complain about how hard it is for UK agents to get home, while stating that offshore agents living in far less safe environments having to get to work at 2:30am is perfectly OK.

Your only arguement seems to be that the safety of UK agents is more important than the safety of foreign agents. That's just pure racism.

KungFuKitty · 23-08-2011, 12:31

Quote:

Originally Posted by Masque

So you find it acceptable for people to have to walk home out of a city after Midnight, I doubt you would think that way if it was you that had to do the walking and maybe get home hours after your shift finished.

Well no, i'd drive? lol. But yeah i understand what you were saying, though that's not what my point is about. Doesn't make it alright for just VIP's to get that service, it should be available to all if available to one.

As far as the safety concern of UK agents making their way home at midnight, i totally agree, though there's nightshift jobs in lots of different fields. Would i be cool for say my girlfriend to take that job? hell no! lol.

The only thing i don't agree with is it being made into a premium service for VIP only, that's just dumb.