TiVo : Is the TiVo charge now £3 per month on all TV packs?

[Colin_G]

Originally Posted by JethroUK

Pretty sure you will also have £6.50 month 2nd box fee to pay as well

i asked about 3 times to different people but no my bill is only going up £3 a month. No extra rental charges. Will be waiting on that next bill i tell ye

[Helix]

Originally Posted by Colin_G

i asked about 3 times to different people but no my bill is only going up £3 a month. No extra rental charges. Will be waiting on that next bill i tell ye

The guy on the phone kept trying with mine, kept going on about needing the correct codes on the system to do it. He said the current bill is £71 a month and adding a Tivo whilst keeping a V+ would go upto £80.50 a month. Yet swapping a V+ for Tivo without keeping it he got it down to £67.50 a month.

This was the 0845 number that is listed on the website and the automated recording at the start seemed to know you were phoning about Tivo, so I'm guessing it was the special Tivo line.

[Colin_G]

sounds like a similar plan to me but i have 10meg bb and im looking at paying 63 quid

[ncfc1902]

Went into the VM shop in Norwich yesterday to upgrade my V+ to a 500g Tivo and was told £49.95 for the box with free install and an extra £3 a month which I was happy with. However when the young lady phoned the order through I was told I'd lose my loyalty discount. Currently paying £40.99 a month for XL TV and M Phone and Broadband. Was told I'd have to pay the full bundle price of £51.90 plus the £3 Tivo charge.
I rejected this! and the lady in the shop advised me to phone CS myself, which I done which I got home. Spoke to a very helpfully lady who agreed I could keep my current discount as long a I started a new contract. Tivo is being fitted Thursday afternoon and I'm a happy customer

[Chad]

Originally Posted by Chad

What would be a realistic figure to expect for confirmed TiVo customers at the end of July? If pre registrations were 65,000 back in April, engineers have confirmed in this forum that they are installing them non-stop at the moment plus this month has seen a price slash then anything less than 110,000 would be a failure right? If you don't agree, what's your figure?

Well the results are in:

http://investors.virginmedia.com/ima...DetailsID=1112

Page 5:

"The strong early demand for this service has matched our high expectations and, as of 26th July, we had approximately 50,000 installed TiVo customers."

As posted about 3 weeks ago on this thread I suspected Tivo was not a major sucess so far, and these figures prove it. 65,000 pre registers in April, plus a price slash at the beginning of this month and so far only 50,000 TiVo's have been installed. Got to remember there are people posting here and other forums who have 2 and even 3 TiVo boxes so it's not as if 50,000 unique customers have taken the service. Plus there was a couple of thousand customers who received TiVo free at the start too.

Poor, poor results. Maybe Virgin should refocus their attention to HD channels and other content. I suspect another price slash for TiVo will be coming soon!

[clinteastman]

Originally Posted by Chad

Well the results are in:

http://investors.virginmedia.com/ima...DetailsID=1112

Page 5:

"The strong early demand for this service has matched our high expectations and, as of 26th July, we had approximately 50,000 installed TiVo customers."

As posted about 3 weeks ago on this thread I suspected Tivo was not a major sucess so far, and these figures prove it. 65,000 pre registers in April, plus a price slash at the beginning of this month and so far only 50,000 TiVo's have been installed. Got to remember there are people posting here and other forums who have 2 and even 3 TiVo boxes so it's not as if 50,000 unique customers have taken the service. Plus there was a couple of thousand customers who received TiVo free at the start too.

Poor, poor results. Maybe Virgin should refocus their attention to HD channels and other content. I suspect another price slash for TiVo will be coming soon!

50,000 installs in 3 months and you say that's a failure?

[robtuk06]

Over 550 per day to put it in perspective.

[LexDiamond]

As a VM BB only customer, Tivo is actually not much more expensive that the general rubbish out there known as Freeview+HD pvr's.

Assuming a FV PVR has a life of 3 years, comparing the cost to a Tivo - the M+ sub and Tivo sub + £49 fee comes to £391. That's not much more than a FV PVR with the benefit of Tivo being fully supported and much better anyway!.

I actually decided to go down this route but unfortunately had the SD pq issue. If its resolved I'm going straight back.

[clinteastman]

Originally Posted by robtuk06

Over 550 per day to put it in perspective.

Creating £1.8 million in extra revenue over the year on the extra £3 alone!

[Perfect Choice]

From the last post I saw on the VM forum (now removed), it sounds like the PQ fix is now with the beta tester volunteers. The fix should therefore be part of the next S/W update where the general opinion seems to indicate a release in September (including feature enhancements), so a couple of months I would say to wait.

I've also had the PQ issue as well but with some tweaks to my TV settings, managed to get the PQ to a level where I can live with it until this update arrives.

Originally Posted by Chad

I suspect another price slash for TiVo will be coming soon!

Why would they even contemplate that? Its cheap-as-chips as it is.

[Chad]

Originally Posted by robtuk06

Over 550 per day to put it in perspective.

That's poor if the info posted previously is accurate:

http://www.cableforum.co.uk/board/11...h-page-17.html

Apparently Virgin ramped installs up to 1000 per day. If this info is true then either Virgin are falling way behind with their installs or demand is drying up. Virgin should be way ahead of 50,000 installs at the moment.

Also put this into perspective, if all of Virgins 3,800,000 TV customers take a TiVo box, at 550 installs per day it's going to take 19 years for Virgin to finally provide a box to every customer

[clinteastman]

Originally Posted by Chad

That's poor if the info posted previously is accurate:

http://www.cableforum.co.uk/board/11...h-page-17.html

Apparently Virgin ramped installs up to 1000 per day. If this info is true then either Virgin are falling way behind with their installs or demand is drying up. Virgin should be way ahead of 50,000 installs at the moment.

Also put this into perspective, if all of Virgins 3,800,000 TV customers take a TiVo box, at 550 installs per day it's going to take 19 years for Virgin to finally provide a box to every customer

But like you said they have ramped up to 1000 but started at a lot less (like in the 10's). If they started at 1000 installs a day they would have only been able to hit 90,000 by now.

[Gavin-D]

Originally Posted by Chad

Well the results are in:

http://investors.virginmedia.com/ima...DetailsID=1112

Page 5:

"The strong early demand for this service has matched our high expectations and, as of 26th July, we had approximately 50,000 installed TiVo customers."

As posted about 3 weeks ago on this thread I suspected Tivo was not a major sucess so far, and these figures prove it. 65,000 pre registers in April, plus a price slash at the beginning of this month and so far only 50,000 TiVo's have been installed. Got to remember there are people posting here and other forums who have 2 and even 3 TiVo boxes so it's not as if 50,000 unique customers have taken the service. Plus there was a couple of thousand customers who received TiVo free at the start too.

Poor, poor results. Maybe Virgin should refocus their attention to HD channels and other content. I suspect another price slash for TiVo will be coming soon!

How is this poor? don't expect any more TiVo reductions anytime soon not only have they installed 50,000 they have 25,000 customers awaiting installation. So that's 75,000 customers taking TiVo in just 3 months, not poor by any means.

[Chad]

Originally Posted by Gavin-D

How is this poor? don't expect any more TiVo reductions anytime soon not only have they installed 50,000 they have 25,000 customers awaiting installation. So that's 75,000 customers taking TiVo in just 3 months, not poor by any means.

It's poor because in April they had 65,000 pre registers yet so far only 50,000 have the service. Also whilst they have 25,000 awaiting installation that means since April only 10,000 more customers have registered and accepted the service. Growth appears to be slowing very quickly, just like all forms of market in the UK currently.

What we need to remember is since 65,000 pre registered in April, Virgin have launched their advert campaign and announced a massive price reduction. I wonder if they would have had 50,000 already installed if the price hadn't been dropped earlier this month? I'm sure if it was still full price Virgin would have been announcing very, very different figures today. In fact the exact words used in the announcement were "we had approximately 50,000 installed". Companies always round up, not down so I think actual TiVo installs are more likely to be between 45,000 and 50,000. Also note Virgin gave a few thousand TiVo's away at the very start which will also be included in the install figures.

I'm still seeing signs that TiVo is struggling. I'm guessing if there isn't a massive uptake in subscriptions on the back of the recent price drop, and ad campaigns, we'll see another price reduction before the 3rd quarter results are announced. Virgin doesn’t want TiVo to be the elephant in the room, and will do whatever it takes to make it a success.