TiVo : Got my £50 refund email today - anyone else?

[denphone]

Nor here so maybe we are near the bottom of the list.

[Doug P]

Originally Posted by denphone

Have they sent you a email yet.

Yes email received so pleased about that!

[denphone]

Originally Posted by Doug P

Yes email received so pleased about that!

Great news and now l am waiting for mine.

[the_pidgeon]

Originally Posted by kenoliver

I would have thought, it would all be done by the month end,

Well it will be on the next anounced bill i would asume, so if you got the email after they told you what you were gonna pay this month, it will be on the next.

[BenMcr]

Originally Posted by kenoliver

I would have thought, it would all be done by the month end,

It possibly might be. However when you actually get the credit depends on when your bill is generated and when they put the credit on.

e.g. if your bill is generated on the 15th of this month and they put the credit on the account on the 16th then you wouldn't actually get the credit until next month i.e. the next bill

Originally Posted by BenMcr

It possibly might be. However when you actually get the credit depends on when your bill is generated and when they put the credit on.

e.g. if your bill is generated on the 15th of this month and they put the credit on the account on the 16th then you wouldn't actually get the credit until next month i.e. the next bill

Yes you are correct I got my credit (actual credit) last week (6th) it misses my July bill date as this as already been processed

At the moment my account is showing a credit off £50 I expect this to be taken off my August Bill

[webcrawler2050]

Whats this refund for?

[BenMcr]

Originally Posted by webcrawler2050

Whats this refund for?

http://www.cableforum.co.uk/board/35268489-post188.html

[Pbryanw]

Originally Posted by BenMcr

http://www.cableforum.co.uk/board/35268489-post188.html

Just wondering if those (like me) who went for the 500GB TiVo at £99 will get their installation fee refunded - or is the refund only for those who went with the 1TB Box?

[BenMcr]

Originally Posted by Pbryanw

Just wondering if those (like me) who went for the 500GB TiVo at £99 will get their installation fee refunded - or is the refund only for those who went with the 1TB Box?

It's only for those that paid £149 + any appropriate install for the 1TB box

The 500GB was, and still is £49.95 + install

[Pbryanw]

Originally Posted by BenMcr

The 500GB was, and still is £49.95 + install

Ah, thanks again BenMcr - didn't realise the 500GB box still has the installation fee.

Originally Posted by BenMcr

e.g. if your bill is generated on the 15th of this month and they put the credit on the account on the 16th then you wouldn't actually get the credit until next month i.e. the next bill

you pay your bill at same time every month regardless so i cant figure why they dont just put the credit on straight away

they still get paid the same amount on the same day whenever they put it on

[TheDon]

Originally Posted by JethroUK

you pay your bill at same time every month regardless so i cant figure why they dont just put the credit on straight away

they still get paid the same amount on the same day whenever they put it on

Because once the bill has been generated the direct debit will be set and they can't automatically change that, so the credit reduces the payment on the next bill instead.

[NuclearWinter]

Still no email. Typical of what I've come to expect from Virgin.

[Stephen]

When is your bill due? You may not get the email till then.