Superhub Superhub Firmware Beta Test - Page 34

Helix · 07-07-2011, 11:31

Is bridge mode working correctly for the smaller number of users that tested it? From what I saw in the Beta forums it worked fine but still needed a UI to turn it on or off, which should have been easy enough for them to do.

They did say at one point that getting bridge mode out was a priority before working on fixing the other bugs. Then a few weeks ago this all changed and they blamed the delay on them fixing these other bugs as well as introducing Bridge Mode. Why don't they role out a Bridge Mode update as that is better than what we have now and then work on the other bugs. Now if they roll it out and there is an issue (which is more likely as they are trying to fix everything at once) and they have to roll back we will lose Bridge mode in the process too.

07-07-2011, 12:31

Modem Mode is working fine, it's nice to use my own kit again. Yes it is turned on and off in the Superhub GUI and supplies the uplink on port 1 of the Hub.

It's true 'Modem' mode, as in you obtain a new IP everytime you change/spoof NIC MAC.

I agree going down the CEO road is a drastic measure, however customers being treated with contempt in paying for service not being achieved in part by unsound hardware and various empty promises being made, aggravated by smart MOD edit remarks by VM reps who, I fully appreciate, are loyal to their employers, makes that a drastic measure that needs to be taken IMO.

On the back of this firmware flash, I've since gone on to praise VM to others who have actually taken the service so it's been to their good from a word-of-mouth perspective.

mod edit: Please do not try and get round the swear filter.

kwikbreaks · 07-07-2011, 12:47

> Yes it is turned on and off in the Superhub GUI

They've given you an update on the modified R26 with semi-permanent modem mode that went to the testers then. I declined that one as I would have had to do some work on my network to get it work, I was busy all that weekend and the timing was outside of my control.

What version number does yours show?

07-07-2011, 12:53

Quote:

Originally Posted by kwikbreaks

what version number does yours show?

r27t2.

kwikbreaks · 07-07-2011, 13:38

Interesting. I wonder why they never released that one - I'm guessing because they screwed up something more on the router side of things.

Phil-ntl · 07-07-2011, 13:49

R27T2 was never meant to be released to any public. it was an internal technical beta that has since been superseded. Basically a functional preview of the possible GUI for modem mode.

Quote:

Interesting. I wonder why they never released that one - I'm guessing because they screwed up something more on the router side of things.

Nah, nothing screwed up, as I said it was just an internal release with a trial GUI and someone probably got a butt kicking for pushing it out.

Phil

07-07-2011, 13:59

Quote:

Originally Posted by Phil-ntl

Nah, nothing screwed up, as I said it was just an internal release with a trial GUI and someone probably got a butt kicking for pushing it out.

Or rather high-level complaints gave the project team a butt kicking.

Either way if they wanted to revoke the release they'd just put my CPE back in the standard firmware pool, surely.

imranm · 07-07-2011, 14:07

Anyone else think that VM is making a big deal of adding/unlocking a very simple feature, I don't see why it would take months of dev and testing.

Phil-ntl · 07-07-2011, 14:08

Quote:

I can confirm that we've received the R28 firmware from our supplier yesterday and it is now progressing through our internal testing process. Once the firmware has successfully completed the initial tests we will be making it available for beta testing

From Mark Wilkin on the VM forum

imranm · 07-07-2011, 14:12

Another few weeks then...

07-07-2011, 14:19

Quote:

Originally Posted by imranm

Anyone else think that VM is making a big deal of adding/unlocking a very simple feature, I don't see why it would take months of dev and testing.

Yes a lot of testing to make a device a pass-through brick but I guess that's just a layman's view. Maybe there are security issues present they need to secure first?

kwikbreaks · 07-07-2011, 14:44

They've had modem mode working for ages. I'm inclined to believe that the delay is exactly what they said - because they decided to bug fix stuff in the router/wifi code before releasing it - certainly that would impact a lot more people than modem mode ever will. It will be interesting to see how well they've done that. Quite why they couldn't have satisfied those demanding modem mode earlier is a bit of a mystery to me.

I guess they are between a rock and a hard place - criticised for delays, criticised for lack of information, and absolutely crucified if this release is another cock up that screws up streaming again or something similar.

imranm · 07-07-2011, 15:09

In which case it should have been a two release deployment, r1) modem only mode r1.1) everything else that isn't working as it's suppose to.

borrissey · 07-07-2011, 17:35

They should do a super hub and a modem only separate items. Then the customer can pick what they want.

Phil-ntl · 07-07-2011, 17:51

Quote:

Originally Posted by borrissey

They should do a super hub and a modem only separate items. Then the customer can pick what they want.

Whilst I do partly agree with you, I can also understand why not. Basically they are trying to steer away from the situation of having to support multiple devices and the one fits all scenario is the simplest, most cost affective way of doing it.

To be fair, it does make very good business sense.

Phil

---------- Post added at 18:51 ---------- Previous post was at 18:45 ----------

Quote:

Originally Posted by kwikbreaks

They've had modem mode working for ages. I'm inclined to believe that the delay is exactly what they said - because they decided to bug fix stuff in the router/wifi code before releasing it - certainly that would impact a lot more people than modem mode ever will. It will be interesting to see how well they've done that. Quite why they couldn't have satisfied those demanding modem mode earlier is a bit of a mystery to me.

I guess they are between a rock and a hard place - criticised for delays, criticised for lack of information, and absolutely crucified if this release is another cock up that screws up streaming again or something similar.

From what I know, the firmware is not written "in house" but comes from an external source and has pretty much been re written for R28. (If anyone knows different feel free to correct me)

It could well be that the delay is there as opposed to VM. As with any company of this nature, they are always at the mercy of the supplier to some degree, in exactly the same way we are.

VM only received R28 yesterday and it will have to go through in house testing first so my estimate is approx 10 days before beta roll out

Phil