Superhub Superhub Firmware Beta Test - Page 33

Sirius · 07-07-2011, 07:29

Quote:

Originally Posted by Stephen

.

However of you go to BT and Sky lol.

Bet you that never happens. It funny how many on here have said thats it i am off to "insert company here" but they never do

kwikbreaks · 07-07-2011, 08:37

Before they had the Infinity product BT couldn't compete. With it they can so there could well be deserters. I doubt that BT customer support or freebie kit is any better than VMs though.

Helix · 07-07-2011, 08:44

Quote:

Originally Posted by Stephen

Dates change and can be held up for a number of reasons. Just because they mentioned an expected date doesn't mean they can't delay the software release if they feel it's not ready to be publicly tested.

However of you go to BT and Sky lol.

OK, fine but that doesn't explain why they don't give us an update?

I am waiting for BT to roll out Infinity here first, unless the Superhub actually gets fixed before then.

Skie · 07-07-2011, 08:50

Quote:

Originally Posted by kwikbreaks

Before they had the Infinity product BT couldn't compete. With it they can so there could well be deserters. I doubt that BT customer support or freebie kit is any better than VMs though.

But they do provide a stand-alone modem and seperate homehub. So even if the homehub is as bad as the superhub, you arent forced to use it.

BenMcr · 07-07-2011, 08:52

I'm guessing that's because you can't get 3rd party all in ones that are compatible with Infinity like you can with ADSL2+

Wouldn't be suprised once/if you can, BT swap to combined Hub, like they do with their regular products

Skie · 07-07-2011, 09:11

Quote:

Originally Posted by BenMcr

I'm guessing that's because you can't get 3rd party all in ones that are compatible with Infinity like you can with ADSL2+

Wouldn't be suprised once/if you can, BT swap to combined Hub, like they do with their regular products

Could be, but there are third party VDSL2 Routers already out there. BT probably want to keep people happy during the early stages of the Infinity rollout, a superhub style kerfuffle wouldnt be great for them. And early adopters are probably power users anyway, rather than the 'normal' users integrated kit is better suited to.

Stephen · 07-07-2011, 09:14

Quote:

Originally Posted by Helix

OK, fine but that doesn't explain why they don't give us an update?

I am waiting for BT to roll out Infinity here first, unless the Superhub actually gets fixed before then.

Its a beta software, they don't have to give you an update at all.

imranm · 07-07-2011, 09:35

Quote:

Originally Posted by Stephen

Its a beta software, they don't have to give you an update at all.

No reason at all why they can't nor won't, just because it's beta is a poor excuse, it's modem only mode hardly a fw rewrite!

07-07-2011, 10:21

Guys guys, go down the CEO route, ignore the VM reps baiting you on here.

You'll have a beta firmware with Modem Mode within the week. Just fire off a structured email to them, no sarcasm etc - they are top people in high-level complaints and curiously take complaints of attitude and the like about their 'regular' contact centre/2nd line staff seriously.

Stephen · 07-07-2011, 10:52

Going down the CEO route is not a valid option for this.

The Superhub firmware will get rolled out when its ready.

kwikbreaks · 07-07-2011, 11:02

Quote:

Originally Posted by Skie

early adopters are probably power users anyway

Not necessarily - there can be a lot more disparity between ADSL and VDSL than there is between tiers on cable. You don't have to be a "power user" to want better than the 512Kbps which some get on long lines.

---------- Post added at 12:02 ---------- Previous post was at 11:57 ----------

Quote:

Originally Posted by Stephen

Going down the CEO route is not a valid option for this.

I went through the CEO Office. One of my points was that the promised firmware upgrade was already very overdue and on past form I had little faith that it would fix the routing and WiFi problems anyway. I also pointed out that modem mode simply gives you an oversized and probably power inefficient modem so why not send me a proper modem if they had any left. I got a VMNG300 in the post.

davidthornton · 07-07-2011, 11:03

Quote:

Originally Posted by Skie

Could be, but there are third party VDSL2 Routers already out there. BT probably want to keep people happy during the early stages of the Infinity rollout, a superhub style kerfuffle wouldnt be great for them. And early adopters are probably power users anyway, rather than the 'normal' users integrated kit is better suited to.

Draytek make the 2750 which is VDSL2 compatible. Unfortunately it isn't a multi WAN port product unlike some of their other routers. Personally I prefer multi WAN port Ethernet only routers and to keep any ADSL2+/VDSL2/cable modems seperate, just to bridge to Ethernet. I don't use my BT Infinity Home Hub 3. I know some people have complained that their OpenReach supplied Huawei VDSL2 modem has over heated (mine do appear hot). I read that the solution was to wall mount the thing and everything is fine.

07-07-2011, 11:03

Quote:

Originally Posted by kwikbreaks

I got a VMNG300 in the post.

... and I got put onto firmware with Modem Mode.

Hope this helps.

zekeisaszekedoes · 07-07-2011, 11:21

Quote:

Originally Posted by vmfriend

I'm assuming you have intimate knowledge regarding the relationship between Netgear and Virgin and who or whom made what decisions ?

It's been discussed at length by VM employees and those who are generally highly technically adept. We know which original Netgear product the superhub is based on, and that it's more or less the same hardware in a custom case with VM branded firmware.

The firmware seems to be the cause of the many problems. I still have the inkling that if it is possible to reflash with original CG3101D firmware it might work correctly, but that with the original firmware it won't connect to the CMTS in the headends. VM are literally between a rock and a hard place.

The thing is, the solution would be to order a new batch of VMNG300s as a stopgap, but for whatever reason this hasn't been done, so a lot of people are in the situation where they get better service with an Ambit 256 on 20Mb than they would with a superhub on 30/50/100Mbps which IMO makes no sense at all. Badgering the CEO's office for a beta bridge mode on your superhub is such a drastic measure, and makes every tier of support below them look incompetent.

imranm · 07-07-2011, 11:29

Quote:

Originally Posted by kwikbreaks

Not necessarily - there can be a lot more disparity between ADSL and VDSL than there is between tiers on cable. You don't have to be a "power user" to want better than the 512Kbps which some get on long lines.

I think those upgrading to either the 50/100MB services either do it because it just sounds good or they have a need/use for it, e.g. downloading large *nix iso's

Quote:

I went through the CEO Office. One of my points was that the promised firmware upgrade was already very overdue and on past form I had little faith that it would fix the routing and WiFi problems anyway. I also pointed out that modem mode simply gives you an oversized and probably power inefficient modem so why not send me a proper modem if they had any left. I got a VMNG300 in the post.

When I got in touch with them, they we're fantastic, completely understanding of the issue and very willing to resolve it during the first phone call the end result got my VMNG300 delivered next day.

Nothing wrong with contacting the CEO/office as a paying customer you have the right to a certain level of service if it falls below what you deem acceptable get in touch with them, personally outside the 50/100MB dedicated team (who also recommended contacting the CEOs office), folk who I got in touch with we're less then impressive.

Quote:

Originally Posted by theoldbill

... and I got put onto firmware with Modem Mode.

Hope this helps.

How's that working out for you,