TiVo : Is the TiVo charge now £3 per month on all TV packs?

[passingbat]

Originally Posted by Stephen

They will not be refunding every customer though.

That seems at odds with VM's latest statement. Can you please explain?


I got 2 tivos; I expect a 100 pounds refund.

[HDFootyMan]

Originally Posted by Chad

As I posted a few days back, and now the refund accross the board has been confirmed, I hope the "65,000 pre-registered for next-generation TiVo TV" announced as part of the first quarter 2011 results on 20th April didn't actually take up the service. Surely Virgin can't afford £3,250,000 worth of refunds?

I've posted before that I don't think TiVo is selling well, and now I'm starting to see the signs. There is no way Virgin would refund millions worth of pounds without good reason, so I don't think current subscribers are anywhere near 65,000. Maybe the rumour I heard about 10,000 subscribers isn't as far off the mark as I thought. Also the way the TiVo price has been slashed smacks of desperation, it's almost as if Virgin are having a fire sale from launch.

When are the next quarter results announced, is it the end of July? Looks like Virgin are desperately trying to push up the numbers of TiVo subscribers before the end of this month to avoid egg on their face?

Just to clarify, I'm a very happy Virgin customer but I'm not blown away by TiVo whatsoever. I would have liked them to focus on more channels and content ahead of this fancy PVR.

http://broadcastengineering.com/news...502/index.html

So far, Virgin Media has been constrained by the time taken to show customers how to use the TiVo content discovery features, which takes on average at least an hour on-site. By training existing engineers and fine-tuning the process, Virgin Media has been able to ramp up TiVo box deployment to 1000 a day, which means it is heading for about 300,000 subscribers by the end of 2011. At that rate, it would take a decade for the TiVo box to make it through even the existing customer base, but Virgin Media plans to ramp up deployment further as its network continues to be upgraded and expanded

If you assume that VM have been installing since the end of March (since previous VM emails have implied that), and if there have been 1,000 installs per day, then you're looking at around 97,000, maybe a bit less since they've ramped up to 1,000 per day. That's just me speculating.

[Charliedontsurf]

Originally Posted by Stephen

They will not be refunding every customer though.

Why would they only refund some customers? I have 100% faith that Virginmedia will refund all of the customers effected by this.

People like you trying to put a dark cloud over every piece of good news from VM need to grow up.

[jb66]

Not sure why virgin would refund customers past 28 days, maybe a free TiVo as an ao would make sense

[muppetman11]

Originally Posted by Charliedontsurf

Why would they only refund some customers? I have 100% faith that Virginmedia will refund all of the customers effected by this.

People like you trying to put a dark cloud over every piece of good news from VM need to grow up.

I can hardly see that , Stephen works for VM

[devilincarnate]

Originally Posted by muppetman11

I can hardly see that , Stephen works for VM

Not too sure if he works in the correct department for this, But I stand to be corrected?

[Charliedontsurf]

Originally Posted by jb66

Not sure why virgin would refund customers past 28 days, maybe a free TiVo as an ao would make sense

Maybe because they offered some customers a special deal for taking Tivo early. So customers who may of waited a 6 months or so took Tivo "EARLY" because VM told them they were valued customers so a special deal was given just to them.


It seems black and white to me...............If VM don't discount then they fooled long standing good customers. If they do discount then the current price for TIVO was an unexpected drop.

If they always new they were going to drop the price of Tivo in July then they miss sold all the existing customers. Anyone can say what they want but that is the FACTS.

[Chad]

Originally Posted by HDFootyMan

http://broadcastengineering.com/news...502/index.html



If you assume that VM have been installing since the end of March (since previous VM emails have implied that), and if there have been 1,000 installs per day, then you're looking at around 97,000, maybe a bit less since they've ramped up to 1,000 per day. That's just me speculating.

That's some good info FootyMan. The article suggests roughly 300,000 subscribers by end of 2011 with engineers now installing roughly 1000 per day which equates to 30,000 per month. So when Virgin announce their second quarter results at the end of this month, with 5 full months remaining in the year anything less than 150,000 confirmed TiVo customers so far will be viewed as a bit of a let down, if you take the figures in the article seriously.

Also if these figures are true and accurate, looks like Virgin will be refunding far more customers than I first thought.

[zantarous]

Pulling out random figures like 100 000 or 150 000 is pointless as they are based on nothing. We don't know how long they have been doing 1000 installs a day. They could get slowed down due to people not being available during the week to do install, shortage of stock or any other number of reasons.

VM will have the number they want to meet and that will have been carefully worked out by qualified analysts within the firm.

[Chad]

Originally Posted by zantarous

Pulling out random figures like 100 000 or 150 000 is pointless as they are based on nothing. We don't know how long they have been doing 1000 installs a day. They could get slowed down due to people not being available during the week to do install, shortage of stock or any other number of reasons.

VM will have the number they want to meet and that will have been carefully worked out by qualified analysts within the firm.

The figures I pulled aren't random, they are based on figures provided within the article as posted by HDFootyMan. If the article is true, it was published on the 02nd May so we know they've been doing 1000 installs a day since at least then. I do agree though that the figures in the article are totally unreliable, that's why I used phrases such as "The article suggests", "if you take the figures in the article seriously" and "if these figures are true and accurate" when making my original post.

I totally agree with you though that VM will have the number they want to meet and that will have been carefully worked out by qualified analysts within the firm.

Hopefully the second quarter results will shed some light on how TiVo is doing.

[Charliedontsurf]

Originally Posted by Chad

The figures I pulled aren't random, they are based on figures provided within the article as posted by HDFootyMan. If the article is true, it was published on the 02nd May so we know they've been doing 1000 installs a day since at least then. I do agree though that the figures in the article are totally unreliable, that's why I used phrases such as "The article suggests", "if you take the figures in the article seriously" and "if these figures are true and accurate" when making my original post.

I totally agree with you though that VM will have the number they want to meet and that will have been carefully worked out by qualified analysts within the firm.

Hopefully the second quarter results will shed some light on how TiVo is doing.

Ask yourself this and be honest..............

Do you know anyone (in the real world) with a VM Tivo? I don't

Do you know anyone with Sky+HD, point proved

Originally Posted by Chad

That's some good info FootyMan. The article suggests roughly 300,000 subscribers by end of 2011 with engineers now installing roughly 1000 per day which equates to 30,000 per month. So when Virgin announce their second quarter results at the end of this month, with 5 full months remaining in the year anything less than 150,000 confirmed TiVo customers so far will be viewed as a bit of a let down, if you take the figures in the article seriously.

Also if these figures are true and accurate, looks like Virgin will be refunding far more customers than I first thought.

How many V+ customers are there at present? The interesting question is when TiVo comes in some form to the V-HD box, will there be the same £3 charge per account against non PVR boxes homes, sorry just a hypothetical old question

[Chad]

Originally Posted by Charliedontsurf

Ask yourself this and be honest..............

Do you know anyone (in the real world) with a VM Tivo? I don't

Do you know anyone with Sky+HD, point proved

I don't know anyone at all with TiVo yet, and I live and work in Edinburgh which is a Virgin Media stronghold. I must admit I know 3 people who in the last 2 months have moved to SKY and now have SKY+HD. When my brother called Virgin to cancel he did discuss TiVo but when he asked if SKY Atlantic would be coming soon and they didn't say yes, off to SKY he went.

[zantarous]

Originally Posted by Charliedontsurf

Ask yourself this and be honest..............

Do you know anyone (in the real world) with a VM Tivo? I don't

Do you know anyone with Sky+HD, point proved

So your comparing a product that has just gone on sale to one that's been out for 4+ years?

[muppetman11]

The thing is though I do know a few who have TIVO , so that totally dispells that myth.