Superhub My replacement Superhub - Page 2

iluvabargain2011 · 22-06-2011, 17:31

Quote:

Originally Posted by Masque

Not an option for an upgrade as he has to have a manned installation at which point a Superhub will be installed which may work perfectly.

Just a case of Russian Roulette really

Peter_ · 22-06-2011, 17:33

Quote:

Originally Posted by iluvabargain2011

Just a case of Russian Roulette really

Not really as the are over 300,000 Superhubs on the network and relatively few have issues.

Stephen · 22-06-2011, 17:34

Quote:

Originally Posted by iluvabargain2011

Hi Stephen, just thought i`d ask before i comment.

Do you also work for VM?

I do yes. Says so in my Sig

iluvabargain2011 · 22-06-2011, 17:35

Quote:

Originally Posted by Masque

Not really as the are over 300,000 Superhubs on the network and relatively few have issues.

So you say.....

Hopefully the 28 firmware will be released soon so people can use their own routers

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

Ok,

So are all mods on this iste VM Employees? if not what % aren`t? I will move this to a seperate thread btw..

Peter_ · 22-06-2011, 17:39

Quote:

Originally Posted by iluvabargain2011

So you say.....

Hopefully the 28 firmware will be released soon so people can use their own routers

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

Ok,

So are all mods on this iste VM Employees? if not what % aren`t? I will move this to a seperate thread btw..

The is only one Virginmedia employee on the Cableforum team.

iluvabargain2011 · 22-06-2011, 17:41

And who owns the website?

Peter_ · 22-06-2011, 17:43

Quote:

Originally Posted by iluvabargain2011

And who owns the website?

A few of the team members as it is an independent forum privately run.

**Hugh** · 22-06-2011, 17:44

Quote:

Originally Posted by Masque

A few of the team members as it is an independent forum privately run.

None of whom work for VM.

iluvabargain2011 · 22-06-2011, 17:46

I`ve now started my own thread so will not hijack anymore but interesting googling

Pantsu-san · 22-06-2011, 17:46

Quote:

Originally Posted by Stephen

He can't upgrade his broadband via the CEO office.

This is a lie. I did just that.

qasdfdsaq · 22-06-2011, 17:48

Yeah, given how much power the CEO office has to do just about anything other departments can't, I doubt they'd be counfounded by something as simple as a tariff change...

Peter_ · 22-06-2011, 17:50

Quote:

Originally Posted by Pantsu-san

This is a lie. I did just that.

Well it is something they should not be doing as they are not following process with regards upgrades, as for one you should have a manned install.

So not a lie at all so please do not accuse anyone on here of lying when they are actually giving you the correct information.

Pantsu-san · 22-06-2011, 17:55

Quote:

Originally Posted by Masque

Well it is something they should not be doing as they are not following process with regards upgrades, as for one you should have a manned install.

So not a lie at all so please do not accuse anyone on here of lying when they are actually giving you the correct information.

Ok. Here's the facts :

a) upgrading a VMNG300 to a 100Mb service does NOT require a manned install. It's nothing more than a configuration file sent to the modem.

b) this has been done via the CEO office.

Anyone stating that the above CAN NOT be done, to me, is telling fibs of the highest order and is in need of some serious retraining.

qasdfdsaq · 22-06-2011, 17:56

Saying you can't, when you can is certainly not the correct information.

The CEO office clearly doesn't have to follow process, hell if they're actually the CEO's office they make the process. Assuming they're actually complaints/escalation, they're there specifically for when "following process" has resulted in a peeved off customer.

Peter_ · 22-06-2011, 18:02

Quote:

Originally Posted by Pantsu-san

Ok. Here's the facts :

a) upgrading a VMNG300 to a 100Mb service does NOT require a manned install. It's nothing more than a configuration file sent to the modem.

b) this has been done via the CEO office.

Anyone stating that the above CAN NOT be done, to me, is telling fibs of the highest order and is in need of some serious retraining.

Once again do please take the time to understand that if the CEO's office did what you say then they are going against process and that has absolutely nothing to do with any training whatsoever as our advice is correct and that is how it should be done.

So just because it may have been done in your case it does not make it right.

So once again no one on here is telling lies or even fibs so please do be aware of that simple fact.

---------- Post added at 19:02 ---------- Previous post was at 19:00 ----------

Quote:

Originally Posted by qasdfdsaq

Saying you can't, when you can is certainly not the correct information.

The CEO office clearly doesn't have to follow process, hell if they're actually the CEO's office they make the process.

Have you not noticed that we are getting accused of lying when he has been advised of the correct process which is irrespective of the CEO's office not following their own processes.