100M Installed on VMNG300 - EPIC - Page 3

Peter_ · 16-06-2011, 18:23

Quote:

Originally Posted by iluvabargain2011

Yes, NoPanic is deffo a "Sit on the fence guy" and looks at both sides...

Not really he just knows his job and the constraints we have to work with which many on here do not realise.

Nopanic · 16-06-2011, 18:26

Quote:

Originally Posted by Maggy J

Glad to hear that.Maybe you have some lee way and can get some directions sorted so that those staff who deal on the sharp end can be certain that what they say over the phone is the truth and not undermined by customers who seem to know different.It can only help VM look more professional.

The truth is difficult to define, as what is defined to the customer facing staff is process, but they have no understanding of the wider system (they have enough to worry about) so can only give what they are told as the answers.

As far as they are concerned there is no possible way for them to action some things, sometimes the CEO's office (for example) are able to bring in something that these agents can't which in my opinion is poor customer care.

If VM say no to the VMNG, then that should be it .. I don't believe the VMNG should be removed, far from it, but as an example, you cant have one team saying one thing and another giving out different "facts"

I base this on peoples posts, I have not have any dealings with VNMG's being sent out..

Quote:

Originally Posted by iluvabargain2011

Yes, NoPanic is deffo a "Sit on the fence guy" and looks at both sides...

way to make me sound gay

iluvabargain2011 · 16-06-2011, 18:31

lol, where did i say "Take it both sides" pmsl

Can`t help it if i`m part of your fan club!!! T-Shirts are being made as we speak "We <3 NoPanic".

**Maggy** · 16-06-2011, 19:39

Quote:

Originally Posted by Nopanic

The truth is difficult to define, as what is defined to the customer facing staff is process, but they have no understanding of the wider system (they have enough to worry about) so can only give what they are told as the answers.

As far as they are concerned there is no possible way for them to action some things, sometimes the CEO's office (for example) are able to bring in something that these agents can't which in my opinion is poor customer care.

If VM say no to the VMNG, then that should be it .. I don't believe the VMNG should be removed, far from it, but as an example, you cant have one team saying one thing and another giving out different "facts"

I base this on peoples posts, I have not have any dealings with VNMG's being sent out..

Thanks for the clarification.

Nopanic · 16-06-2011, 19:50

Quote:

Originally Posted by iluvabargain2011

lol, where did i say "Take it both sides" pmsl

Can`t help it if i`m part of your fan club!!! T-Shirts are being made as we speak "We <3 NoPanic".

Quote:

Originally Posted by Maggy J

Thanks for the clarification.

That sounds like I was trying to put you in your place

really not the case ..

**Maggy** · 16-06-2011, 20:00

Actually I was being quite genuine..

Nopanic · 16-06-2011, 20:01

Quote:

Originally Posted by Maggy J

Actually I was being quite genuine..

Thank you

markie1966 · 16-06-2011, 20:15

think no panic and maggy should get a room lol

Nopanic · 16-06-2011, 20:26

Quote:

Originally Posted by markie1966

think no panic and maggy should get a room lol

I agree

Chrysalis · 16-06-2011, 21:22

We are all volunteers on this site posting in our own time, so to me I value every member of this site equal. I have no aim to 'slur' VM staff but I also wont give them extra value over non VM staff either. I am actually worried CF moderators have took the effort to post that we should not be upsetting VM staff as that indicates bias.

This doesnt mean I dont appreciate when VM staff may post some hot news or help someone but its the same way I appreciate if anyone gets help from anyone really. Seph and ignition have helped many people on this site and they both dont work for VM.

**Maggy** · 16-06-2011, 21:23

Hmm. Sad how being polite is so unusual these days..

Chrysalis · 16-06-2011, 21:26

my point is we shouldnt be upsetting 'any' member not just the VM members.

Peter_ · 16-06-2011, 21:33

Whats wrong is when people try to say that the people who work with this equipment are incorrect when we post about the various modems used and the processes and procedures that we must follow.

Strangely enough anyone that actually works for a company does know that they have to follow the company line with regards what they say about companies products and if they are seen to be running down the company on a public forum then that can lead to disciplinary proceedings and possible dismissal.

Now if anyone here cares to say differently about the company they work for then they are plainly lying through their teeth.

Also if I state my equipment is working fine and you think that I should not mention it because it does not fit in with what you want, well tough it works get over it because along with hundreds of thousands of other Superhubs out there it actually does its job.

My present System Up Time is 33 days 05h:23m:47s

Chrysalis · 16-06-2011, 21:35

Masque there is nothing wrong with it you misunderstood me, in fatc I may have even misunderstood the original post I replied to.

Nopanic · 17-06-2011, 06:14

Quote:

Originally Posted by Chrysalis

We are all volunteers on this site posting in our own time, so to me I value every member of this site equal. I have no aim to 'slur' VM staff but I also wont give them extra value over non VM staff either. I am actually worried CF moderators have took the effort to post that we should not be upsetting VM staff as that indicates bias.

I don't believe that's what has been posted, more of a don't be critical of someone for working for VM .. as you see some posts attack staffers expecting them to do certain things because they work for VM.

I'm not sure if I'm allowed to say this, but in the staff forum there is a note from the moderators saying that they are grateful for staffers but we have to abide by the rules and are not above the other members.

We are members, nothing more.