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Poor speeds
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Old 02-06-2011, 12:43   #1
banjo
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Poor speeds
Would anyone know of speed problems in Coventry ?
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Old 02-06-2011, 12:47   #2
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Re: Poor speeds
speed test/ping test/modem stats??
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Old 02-06-2011, 14:38   #3
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Re: Poor speeds
Quote:
Originally Posted by craigj2k11 View Post
speed test/ping test/modem stats??
Thank you for answering, the strange thing is that if I do a speed test I get good results ie 9.8mb download and 25ms ping with 1meg upload on a 10meg connection but when it comes to actualy downloading a page it is very slow and sometimes not completing the page, can you refresh my memory as to how to get the modem stats

---------- Post added at 15:38 ---------- Previous post was at 15:36 ----------

http://www.speedtest.net/result/1323398267.png
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Old 02-06-2011, 14:39   #4
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Re: Poor speeds
192.168.100.1
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Old 02-06-2011, 14:46   #5
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Re: Poor speeds
Thank you Kymmy

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 121
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 13.4 dBmV
Downstream SNR : 40.8 dB
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Old 02-06-2011, 14:54   #6
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Re: Poor speeds
Your downstream is way to high and will need a technician to adjust it.
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Old 02-06-2011, 14:57   #7
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Re: Poor speeds
Any idea what this lot meens ?

First TimeLast TimePriorityDescription
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)The s/w filename specified in the config file is the same as ...
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)A software upgrade filename was specified in the config file.
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)Authorized
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)Registration complete!
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)We registered with a DOCSIS 1.1 config file!
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)Received a REG-RSP message from the CMTS...
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)Sending a REG-REQ to the CMTS...
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)CableModem SNMP configure complete
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)IP init completed ok
Thu Jun 02 14:23:15 2011 Thu Jun 02 14:23:15 2011 Information (7)CableModem TFTP init ok
Time Not EstablishedTime Not EstablishedInformation (7)CableModem DHCP client init ok
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Beginning initial ranging...
Time Not EstablishedTime Not EstablishedInformation (7)downstream time sync acquired...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Received a UCD message!
Time Not EstablishedTime Not EstablishedInformation (7)starting ds time sync acquisition...
Time Not EstablishedTime Not EstablishedInformation (7)Received a UCD message!
Time Not EstablishedTime Not EstablishedInformation (7)Locked on the downstream. Waiting for UCDs...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream lock ok
Time Not EstablishedTime Not EstablishedInformation (7)Sync Start
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Thu May 19 01:34:34 2011 Thu May 19 01:34:34 2011 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Thu May 19 01:34:26 2011 Thu May 19 01:34:26 2011 Critical (3)No Ranging Response received - T3 time-out
Thu May 19 01:34:25 2011 Thu May 19 01:34:25 2011 Critical (3)No Ranging Response received - T3 time-out
Thu May 19 01:34:19 2011 Thu May 19 01:34:19 2011 Critical (3)Received Response to Broadcast Maintenance Request, But no Un...
Time Not EstablishedTime Not EstablishedCritical (3)DHCP WARNING - Non-critical field invalid in response.
Fri May 06 00:22:22 2011 Fri May 06 00:22:22 2011 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Fri May 06 00:22:03 2011 Fri May 06 00:22:03 2011 Critical (3)Received Response to Broadcast Maintenance Request, But no Un...
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Old 02-06-2011, 15:41   #8
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Re: Poor speeds
You rebooting the modem and it going through its startup sequence.
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Old 02-06-2011, 15:55   #9
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Re: Poor speeds
Quote:
Originally Posted by Masque View Post
You rebooting the modem and it going through its startup sequence.
That would be right

---------- Post added at 16:55 ---------- Previous post was at 16:54 ----------

So a call to India would be in order ?
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Old 02-06-2011, 16:08   #10
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Re: Poor speeds
Quote:
Originally Posted by banjo View Post
That would be right

---------- Post added at 16:55 ---------- Previous post was at 16:54 ----------

So a call to India would be in order ?
UK agents are available until 10pm and you already know about your downstream power level.
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Old 02-06-2011, 17:43   #11
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Re: Poor speeds
Just been on to an Indian Lady who told me my levels are ok and Virgin broad band is ok and to change the channel on my router, at the moment I am using a cable linked to my router with no difference !
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Old 02-06-2011, 18:05   #12
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Re: Poor speeds
banjo, it may be better to post your modem results on the VM Help and Support Forum as there is no way you can do anything to reduce that high downstream level.

http://community.virginmedia.com/
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Old 02-06-2011, 18:12   #13
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Re: Poor speeds
Quote:
Originally Posted by banjo View Post
Just been on to an Indian Lady who told me my levels are ok and Virgin broad band is ok and to change the channel on my router, at the moment I am using a cable linked to my router with no difference !
She is talking poop and you need a technician no ifs and no buts, ring back.
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Old 02-06-2011, 18:27   #14
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Re: Poor speeds
Just found this due to Joglynne.

Service status.

Your Service Status for telephone number 024
Thursday 02 June 2011, 19:21
Broadband
Disrupted ServiceTV
Disrupted ServicePhone
Good Service.

Broadband feature interruptions
The following issues may be affecting some aspects of your Virgin Media Broadband service.
You will currently be experiencing intermittent connection issues on your broadband internet service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raised: June 02 2011, 16:40
Estimated repair time: June 02 2011, 20:27
Fault reference: F001623798
.
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Old 02-06-2011, 18:34   #15
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Re: Poor speeds
Everyone has that and it is regards to the issue with some people being unable to access certain webpages and absolutely nothing to do with high power levels.
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