125M Vmng300 - Page 49

Chrysalis · 26-05-2011, 03:19

interesting so maybe my superhub wont work next time I try to use it as I plugged my vmng300 back in 2 afternoons ago.

Nopanic · 26-05-2011, 07:25

Quote:

Originally Posted by Skie

Looks like Nopanic has run his scripts (bassackwards) as my little modem that could has been nuked from the network while the superhub will still connect. First time it's been hooked up for a while, still on R24! Looks like I'll be onto the offshore shower *again* to get them to remove the superhub and activate the vmng300. Would have been nice if they did it the first time of asking.

I'm genuinely sorry if you lose connection, but we remove modems that are not billed. Make sure they set the modem you want to use, to be on your billed account.

The numbers of none legitimate modems is falling thanks to the fantastic investigations from a number of teams throughout VM. The work I do does not target individual, I do not look for people off this forum, the data I use has nothing that would identify a user to me. The security teams may work differently but I don't.

I know this sounds like VM script, but if I pay for a service, why should someone else get it for free ? I completely understand there are people on here that have two modems active for a reason and do not argue that their reason is justified, but as has seen said a number of times, we run one modem per residential account and anything more is a fault.

I'm happy to discuses this (without disclosing any sensitive information or discussing accounts) via PM.

Skie · 26-05-2011, 08:26

Lol, I know you didnt target me specifically.

I did call to make sure my VMNG300 was the 'billed' one. Unfortunately it appears that whoever did it didnt do it correctly. Or just completely misunderstood and lied about it being correct to get rid of me. This wouldnt be uncommon for offshore unfortunately.

I'm back online now (well, I was 30 minutes after my post) thanks to one of the UK based activations guys who heard superhub, tried to claim only superhubs could provision 50meg, but when told the modem was a 50meg one and had been fine until then he just took the mac and re-activated it. Sorted, so no worries. Just a shame VM's billing system and offshore staff are so pants!

Nopanic · 26-05-2011, 16:42

Quote:

Originally Posted by Skie

Lol, I know you didnt target me specifically.

I did call to make sure my VMNG300 was the 'billed' one. Unfortunately it appears that whoever did it didnt do it correctly. Or just completely misunderstood and lied about it being correct to get rid of me. This wouldnt be uncommon for offshore unfortunately.

I'm back online now (well, I was 30 minutes after my post) thanks to one of the UK based activations guys who heard superhub, tried to claim only superhubs could provision 50meg, but when told the modem was a 50meg one and had been fine until then he just took the mac and re-activated it. Sorted, so no worries. Just a shame VM's billing system and offshore staff are so pants!

Glad to hear it

that it works I mean, not that VM are pants

andrewjmahoney · 09-06-2011, 20:45

Quote:

Originally Posted by Bullstein

Well,

very helpful VM engineer came today, and I started my speel about wanting to hold on to my vnmg300 so that I could revert bck to my 50MB setup if I wasn't happy with the superhub. The guy stopped me dead and said "your vnmg300 will take 100MB if you want me to set that up?

I was surprised and agreed immediately

5 minutes later I have 100MB service, with vmng300 and my Netgear wndr3700

this is through my router and wireless.

Funny thing is that I had to use the paris server to get above 50MB on speedtest.net, but the Virgin speedtest showed great result and ping was 15

Speedtest to Paris was 79MB, others were 45-60 in UK weird

What's the url for the virgin speed test?

BenMcr · 09-06-2011, 21:01

Quote:

Originally Posted by andrewjmahoney

What's the url for the virgin speed test?

It requires a username and password which only the installers have

Nopanic · 09-06-2011, 22:26

Quote:

Originally Posted by BenMcr

It requires a username and password which only the installers have

and me

jb66 · 11-06-2011, 18:38

and service techs

---------- Post added at 19:38 ---------- Previous post was at 19:37 ----------

Also i'd like to confirm that i have no issues with my internet since going back to a 50meg modem, I now have nothing to moan about.....

Nopanic · 11-06-2011, 21:10

Quote:

Originally Posted by jb66

and service techs

---------- Post added at 19:38 ---------- Previous post was at 19:37 ----------

Also i'd like to confirm that i have no issues with my internet since going back to a 50meg modem, I now have nothing to moan about.....

I'm sure you can think of something

Welshchris · 11-06-2011, 22:13

SO are VM now starting to allow some users to use the VMNG300 on 100mb?

Peter_ · 11-06-2011, 23:28

Quote:

Originally Posted by Welshchris

SO are VM now starting to allow some users to use the VMNG300 on 100mb?

As they are no longer a stock item in the long term it will be pointless as you would be unlikely to get a replacement if it develops a fault as all they will offer is a Superhub.

Nopanic · 12-06-2011, 08:18

Quote:

Originally Posted by Welshchris

SO are VM now starting to allow some users to use the VMNG300 on 100mb?

It was never a question of allowing it, the VMNG was setup to accept the 100Mb config as the platform was to accept the VMNG, VM decided to start providing only the Superhub.

Zhadnost · 12-06-2011, 08:19

If you're already on 50Mbit then, presumably it's the same situation. (ie if yours develops a fault then you can't get a like for like replacement).

Nopanic · 12-06-2011, 08:24

Quote:

Originally Posted by Zhadnost

If you're already on 50Mbit then, presumably it's the same situation. (ie if yours develops a fault then you can't get a like for like replacement).

Not easily no. As Mas has said the system is now set up to replace the VMNG with a superhub, you'd have to be luckily to get a tech with one on his van.

Peter_ · 12-06-2011, 08:28

Quote:

Originally Posted by Nopanic

Not easily no. As Mas has said the system is now set up to replace the VMNG with a superhub, you'd have to be luckily to get a tech with one on his van.

The has never been an option to send out a VMNG300 which is why many people ended up being sent Ambit 256 modems by offshore and then we had to sort it out by sending out a technician but even they only carry hubs and Superhubs now.