50M : Sudden loss of modem sync

[spin20vt]

Hi all

Was happily surfing away on iPad all morning then suddenly my Internet died, went to look at modem and my sync light has gone off and the download light is constantly flashing.

Tried rebooting just comes back with download flashing still.



DS-1 DS-2 DS-3 DS-4
Frequency N/A N/A N/A N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) N/N/N N/N/N N/N/N N/N/N
Channel Id N/A N/A N/A N/A
Modulation N/A N/A N/A N/A
Symbol Rate
(Msym/sec) N/A N/A N/A N/A
Interleave Depth N/A N/A N/A N/A
Power Level
(dBmV) N/A N/A N/A N/A
RxMER
(dB) N/A N/A N/A N/A
Correctable
Codewords N/A N/A N/A N/A
Uncorrectable
Codewords N/A N/A N/A N/A

Modem is showing I have no connections what so ever, anyone know what could be wrong? Tech can't come till Friday and I've just had back surgery so laid up in bed I'll go crazy with no net lol

Thanks

[General Maximus]

what do the error logs say?

[spin20vt]

Originally Posted by General Maximus

what do the error logs say?

Wed May 25 00:47:08 2011 Wed May 25 00:47:08 2011 Critical (3) No Ranging Response received - T3 time-out
Wed May 25 07:37:00 2011 Wed May 25 07:37:00 2011 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;[Mod Edit];CMTS-MAC=00:30:b8:d1:a2:31;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 13:29:38 2011 Wed May 25 13:29:38 2011 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Mod Edit];CMTS-MAC=00:30:b8:d1:a2:31;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 13:29:43 2011 Wed May 25 13:29:43 2011 Warning (5) Lost MDD Timeout;CM-MAC=[Mod Edit];CMTS-MAC=00:30:b8:d1:a2:31;CM-QOS=1.1;CM-VER=3.0;
Wed May 25 13:30:07 2011 Wed May 25 13:30:07 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Please don't post your MAC addresses in an open forum.

[spin20vt]

Originally Posted by Hugh

Please don't post your MAC addresses in an open forum.

Sorry, thanks for edit

[General Maximus]

something dodgy is going on, you can see it is trying to establish a connection to the CMTS but it cant complete it for some reason. I would give tech support a ring if i were you, you might find it is an area fault.

[Skie]

Any mention of Access Denied in the status? At around the same time my modem did exactly the same thing. It was removed from the network by an overzealous anti-fraud script, had to get it re-activated.

[spin20vt]

Originally Posted by Skie

Any mention of Access Denied in the status? At around the same time my modem did exactly the same thing. It was removed from the network by an overzealous anti-fraud script, had to get it re-activated.

Item Status Comments
Acquired Downstream Channel 536 MHz In Progress
Ranged Upstream Channel N/A Other
Provisioning State In Progress DS Scanning
Ethernet Link Status Up 100 Mbps/Full duplex


Status just stays at in progress, I have logged it with tech support they are sending a technician out to me Friday to hopefully fix it there saying it's a local not an area issue. Just posted on the off chance it might be an easy fix but seems not thanks all

[boroboi]

Same thing's happening to me. On Tuesday night it dropped off for 2 hours or so, happened today again for around 5 minutes, and just now but came right back on.

Same log errors, access denied etc etc... strange!

[General Maximus]

if you are getting access denied i dont think the engineer can do anything about it because it isnt a physical problem. He will need to make a phone call to get your modem re-enabled on the network

[spin20vt]

Originally Posted by General Maximus

if you are getting access denied i dont think the engineer can do anything about it because it isnt a physical problem. He will need to make a phone call to get your modem re-enabled on the network

No I'm not getting access denied mine just stays on in progress.