V+ Samsung V+ Box Error

JoC76 · 21-05-2011, 20:52

Hi There
My box was totally frozen today, no picture nothing. So I turned the box off from the switch at the back and left off for 30 secs. Upon switching back on the box was dead - no lights nothing. I then heard a feint sound and reset again and held down the on/off button on the box then a STOP error has appeared. Is my box knackered?? Really fed up as have lots of recordings on there. Help appreciated. I already have Virgin engineer coming on Monday but want to see if I can fix. Thanks

Peter_ · 21-05-2011, 20:59

The box will be replaced on Monday as it is dead, sorry.

JoC76 · 21-05-2011, 21:02

will have an unhappy daughter losing her barbie films

Phil-ntl · 21-05-2011, 21:05

This has been rumoured to provide a temp fix in some instances:

Switch the box off at the wall, switch on again, press and hold the standby button on the front (left hand side) and the OK button (right hand side) for a few seconds. Release the OK button then when the display says stop, release the standby button and then press the OK button.

To be honest, it didnt work for me when my v+ died and ultimately its going to be a box swap.

I hate to say it but you can more than likely wave bye bye to any recordings.

Phil

Peter_ · 21-05-2011, 21:07

A STOP message on a Samsung V+ when put into the diagnostic flow will advise us to book a technician to swap a failed box everytime.

You can try a reboot but it will get you nowhere.

Phil-ntl · 21-05-2011, 21:12

yep, ended in a box swap for me.

was just passing on a suggestion i was given when mine died. As i said, it didnt work for me but supposedly has worked as a temp fix for some other people. Nothing to lose by trying it i guess.

Phil

JoC76 · 21-05-2011, 21:14

Thank u. I dont have an Ok button? or do u mean the standby button? also the reset button is the one in the middle right?
Thank you

Phil-ntl · 21-05-2011, 21:17

Ok is the large button on the right of the box

Peter_ · 21-05-2011, 21:25

Have a look at this thread from last year it is dead.

http://www.cableforum.co.uk/board/11...set-start.html

JoC76 · 21-05-2011, 21:26

Thank you. It didnt work

No TV until monday now boohoo

Phil-ntl · 21-05-2011, 21:30

cue the monty python parrot sketch anyone?

Seriously I do agree with you masque, I was merely passing on a suggestion i was given. As the man says. Engineer visit, new box, lost recordings.

Phil

JoC76 · 21-05-2011, 21:55

Thanks I read the link. No probs, thanks for replies. Would seem that most of the issues on these samsungs were new boxes, ive had mine for almost a yr.

spiderplant · 21-05-2011, 22:41

There was a bad batch manufactured early last year. Most of the failures happened quite quickly, but yours has hung on.

Peter_ · 22-05-2011, 10:55

Quote:

Originally Posted by JoC76

Thanks I read the link. No probs, thanks for replies. Would seem that most of the issues on these samsungs were new boxes, ive had mine for almost a yr.

As Spiderplant pointed out above it looks like yours managed to work until now, probably from the same batch.

jb66 · 22-05-2011, 12:54

if the date is 01 02 03 month of 2011 there is a good chance, the date is on back of box