125M : Vmng300

[Welshchris]

but surely in the long run it could work out cheaper?

If everyone was on DOCSIS 3 kit then it could save on engineer call out visits if someone upgrades as there really isnt a need most of the time for an engineer to go there to "Check power levels" when that can be done by the tech on the line and also save as u wouldnt have to issue a second piece of kit.

[Ignitionnet]

The other thing to note is that there are all the legacy DOCSIS 1/1.1/2.0 CMTS. Moving everyone to DOCSIS 3 means either spending a lot of money on new line cards for these guys or spending a lot of money on more line card and next-gen CMTS, leaving the legacy CMTS for STBs only.

There is absolutely no business case for doing that at this time. L is the entry level product, there are 3 other higher tiers to choose from, no reason why it can't stay at 10/1 for the foreseeable which certainly doesn't need DOCSIS 3.

[Peter_]

Originally Posted by Welshchris

but surely in the long run it could work out cheaper?

If everyone was on DOCSIS 3 kit then it could save on engineer call out visits if someone upgrades as there really isnt a need most of the time for an engineer to go there to "Check power levels" when that can be done by the tech on the line and also save as u wouldnt have to issue a second piece of kit.

The cost far outweighs the need to swap customers to Docsis 3 especially with the amount of debt still outstanding.

As for the VMNG300 its return is purely fantasy or wishful thinking and will not happen.

[BenMcr]

Originally Posted by Welshchris

but surely in the long run it could work out cheaper?

But that's not how business works. Long term costs and short term costs have to be balanced.

Long term Virgin want to get everyone onto TiVo

Short term if they did so in one go it they would be paying for equipment and not seeing a revenue benefit so would damage the companies finances

If everyone was on DOCSIS 3 kit then it could save on engineer call out visits if someone upgrades as there really isnt a need most of the time for an engineer to go there to "Check power levels" when that can be done by the tech on the line and also save as u wouldnt have to issue a second piece of kit.

Again, that's a long term aim.

Short term, Virgin obviously see a benefit to the business of tech install only for 50Mbit and 100Mbit

[Ignitionnet]

Originally Posted by Welshchris

but surely in the long run it could work out cheaper?

If everyone was on DOCSIS 3 kit then it could save on engineer call out visits if someone upgrades as there really isnt a need most of the time for an engineer to go there to "Check power levels" when that can be done by the tech on the line and also save as u wouldnt have to issue a second piece of kit.

I'm struggling to see how spending maybe 9 figures exchanging millions of modems for DOCSIS 3 hardware when it isn't required could work out cheaper.

Everyone who is on 10Mb could be on a DOCSIS 3 service, they choose not to be. You're assuming that everyone will be wanting to upgrade to a DOCSIS 3 service at some point in time which isn't true. People will leave and go elsewhere, they'll move out of cabled areas.

There is no business case for spending well over 100 million quid replacing over 3 million modems that just don't need to be replaced.

As procedures change and evolve the engineer visits for DOCSIS 3 services can be eliminated anyway. As you may or may not have noticed most people upgrading to 30Mb didn't get an engineer visit, modems were checked remotely, exactly as you mentioned, and only where power levels were marginal were engineers sent out otherwise it was self-install.

[Welshchris]

Originally Posted by Masque

The cost far outweighs the need to swap customers to Docsis 3 especially with the amount of debt still outstanding.

As for the VMNG300 its return is purely fantasy or wishful thinking and will not happen.

did i ever say its returning? a typical virgin reaction twist the words and point the finger at the innocent.

[Peter_]

Originally Posted by Welshchris

did i ever say its returning? a typical virgin reaction twist the words and point the finger at the innocent.

I am not aiming that at you Chris as it is a general comment nothing more.

Before this thread replicates some others and turns into a flame session, can I strongly request posters step back and count to ten (thousand).

This is general advice, not specific to any posters

[pip08456]

Can I also add that Igni and Ben answered the question I posed , certainly to my satisfaction?

[Nopanic]

Reading back over some of my posts around the CEO's office I want to make it clear that these guys have been picked because they are the best at dealing with customer issues and I in no way mean to put them down.

Just saying

[pip08456]

Originally Posted by Nopanic

Reading back over some of my posts around the CEO's office I want to make it clear that these guys have been picked because they are the best at dealing with customer issues and I in no way mean to put them down.

Just saying

Blah, blah, blah!

P.S. Wouldn't it be good if VM could train more of their staff to that standard. This is NOT a slight on any who post here, but in general!

[craigj2k12]

so how often do the scripts preventing 2 modems get run?

ill compare that with how long the 2 have been active and we will see if i have been cut off

[Nopanic]

Originally Posted by craigj2k11

so how often do the scripts preventing 2 modems get run?

ill compare that with how long the 2 have been active and we will see if i have been cut off

The clean up scripts compare billed modems to live modems, the fraud stuff is a lot more complicated and clearly not something I am allowed to talk about.

Sadly the scripts aren't perfect, well lets face it when you have people like me making them .. but the amount of modems on the network not paying for service is being reduced massively ..

The way I look at it, if I have to pay for service, why should some fool get it for free ?

---------- Post added at 17:37 ---------- Previous post was at 17:36 ----------

Originally Posted by pip08456

Blah, blah, blah!

P.S. Wouldn't it be good if VM could train more of their staff to that standard. This is NOT a slight on any who post here, but in general!

Yes, it would. Totally agree.

[craigj2k12]

so are we not going to get a frequency of when they are run???

[Nopanic]

Originally Posted by craigj2k11

so are we not going to get a frequency of when they are run???

There are a lot of different scripts and a lot of different account scenarios .. to be honest, I don't know.