125M Vmng300 - Page 34

craigj2k12 · 15-05-2011, 22:02

Quote:

Originally Posted by Stuart

I believe Chrysalis was making the point that he doesn't see why Virgin has a problem with 2 modems on one account (although it's clear they do).

I've always wondered about this. Surely if someone wants to pay for two broadband connections, that could be in Virgin's interest, could it not? Or is the problem that the network may not be able to cope with the extra modems?

you must need 2 billing accounts for 2 connections, its hardly a standard setup

Chrysalis · 15-05-2011, 22:03

Quote:

Originally Posted by Masque

Because the is only supposed to be one modem active per account regardless of them leaving your 2 active.

not really an answer is it.

You say you not scripted but thats about as scripted as you could have got "because its supposed to be like that". VM needs more people to think out of the box and break free of process. Like the excellent techs that allow the vmng300s and the CEO office who keep the old mac's active. Common sense ruling rules.

craigj2k12 · 15-05-2011, 22:03

Quote:

Originally Posted by Chrysalis

I think you managed to brainwash craig

if its not possible how is it working for me. Of course its possible, but rather the explanation is it upsets your process and scripts. I dont get billed for the modem so I am not sure how billing has any relation to it.

If my superhub gets deactivated so be it, however it would be dissapointing if its a result of you hunting it down just because you dont want anyone to have 2 modems.

apparently they run scripts to check activated modems against billing, so you will only have the latest added modem on billing i.e. the VMNG that the CEO's added

Peter_ · 15-05-2011, 22:04

Quote:

Originally Posted by Chrysalis

If my superhub gets deactivated so be it, however it would be dissapointing if its a result of you hunting it down just because you dont want anyone to have 2 modems.

It would have nothing to do with you personally as the periodically run scripts to remove modems that are no longer listed on accounts and yours would not be the only one to disappear from an account.

Chrysalis · 15-05-2011, 22:06

Quote:

Originally Posted by Stuart

I believe Chrysalis was making the point that he doesn't see why Virgin has a problem with 2 modems on one account (although it's clear they do).

I've always wondered about this. Surely if someone wants to pay for two broadband connections, that could be in Virgin's interest, could it not? Or is the problem that the network may not be able to cope with the extra modems?

not sure what you mean. How is me having 2 modems authorised to connect putting extra stress on the network? I stil only have one physical cable to plug in so as such can only use one at a time.

---------- Post added at 23:06 ---------- Previous post was at 23:04 ----------

Quote:

Originally Posted by craigj2k11

apparently they run scripts to check activated modems against billing, so you will only have the latest added modem on billing i.e. the VMNG that the CEO's added

thats fine.

But thats very different to saying its not possible to have 2 activated at once.

Peter_ · 15-05-2011, 22:07

Quote:

Originally Posted by Chrysalis

not really an answer is it.

You say you not scripted but thats about as scripted as you could have got "because its supposed to be like that". VM needs more people to think out of the box and break free of process. Like the excellent techs that allow the vmng300s and the CEO office who keep the old mac's active. Common sense ruling rules.

If they run a script then your modem that is not listed will be removed from the inventory as you are only supposed to have one modem per account and regardless of what the CEO's office may have done that is the process even they are supposed to follow.

We are telling you how it should work and not some workaround that has been put in place so do take notice of Nopanic as this is his area of expertise.

craigj2k12 · 15-05-2011, 22:08

Quote:

Originally Posted by Chrysalis

But thats very different to saying its not possible to have 2 activated at once.

not possible to have 2 activated is technically the way it should be

they havnt activated both, they just have deactivated one

Chrysalis · 15-05-2011, 22:09

Quote:

Originally Posted by Nopanic

You don't have two MACs provisioned on your account, you have one MAC and one unbilled modem still live. Its a fault, not something they have given you.

I specifically asked the question will I still be able to use the superhub.

"yep it will work I have left it activated for you so you wont need to ring back"

Does that sound like it happened because of a fault to you? It may be what you consider a fault that allowed it to work but it certianly wasnt a mistake.

craigj2k12 · 15-05-2011, 22:11

Quote:

Originally Posted by Chrysalis

I specifically asked the question will I still be able to use the superhub.

"yep it will work I have left it activated for you so you wont need to ring back"

Does that sound like it happened because of a fault to you? It may be what you consider a fault that allowed it to work but it certianly wasnt a mistake.

i think nopanic meant a fault with the system i.e. it allowing a new modem to be activated without the old one being deactivated, he described it as a workaround in an earlier post

Chrysalis · 15-05-2011, 22:17

Quote:

Originally Posted by Masque

If they run a script then your modem that is not listed will be removed from the inventory as you are only supposed to have one modem per account and regardless of what the CEO's office may have done that is the process even they are supposed to follow.

We are telling you how it should work and not some workaround that has been put in place so do take notice of Nopanic as this is his area of expertise.

I already know what your process is, not been part of process does not mean its not possible.

Nopanic seems to have multiple expertise, what is his actual job? as one minute he analyses faults and the next he is in charge of VM's security and processes.

---------- Post added at 23:17 ---------- Previous post was at 23:14 ----------

Quote:

Originally Posted by craigj2k11

i think nopanic meant a fault with the system i.e. it allowing a new modem to be activated without the old one being deactivated, he described it as a workaround in an earlier post

now we getting somewhere.

The answer is its a fault with the system in that nopanic considers it a problem that its possible to have 2 modems on one account.

Some people clearly dont care ie. the CEO office and customers as it lowers workload.

I have taken issue with this as i find it baffling someone is going out of their way to lower customer satisfaction to satisfy their own control.

Its as if process rules everything else and comes before the needs of customers and staff efficiency.

Nopanic did you design the process VM use?

Stephen · 15-05-2011, 22:24

Quote:

Originally Posted by Stuart

I believe Chrysalis was making the point that he doesn't see why Virgin has a problem with 2 modems on one account (although it's clear they do).

I've always wondered about this. Surely if someone wants to pay for two broadband connections, that could be in Virgin's interest, could it not? Or is the problem that the network may not be able to cope with the extra modems?

The only way to have more than one modem at home is to have a separate account for each modem. Which isn't possible normally.

craigj2k12 · 15-05-2011, 22:25

Chrys, you are starting to be a bit arrogant lately. Neither Masque nor Nopanic are acting against you, yet you seem to be acting against them. They are just telling you "how it is". They arent acting as virgin media, they are posting what the know from the job, you need to calm down.

What they are saying is that the CEO have gone against policy to give you 2 activated modems, and one will probably be deactivated when the security scans are run.

You have to remember that if people are adding modems to the system, or cloning modems then these scripts will delete their modems, the scripts arent designed for people in your (and my) situation where we have a modem for proper use, and a superhub for testing

Chrysalis · 15-05-2011, 22:33

Im not acting against anyone.

Are we discussing opinions or only allowed to discuss 'process'?

Masque just likes to tell me what process is and procedure is, when I dont care what procedure is. Thats why we always disagree.

Nopanic likes to mislead people which I have an issue with, thats all it is.

All he had to say was, its entirely possible to have 2 modems on one account but it wil likely only be a temporary situation as it will be caught by the billing cleaning script. But instead he said something completely different which I questioned. I already said I have no problem in such a script deactivating my superhub, I would have an issue with nopanic making it his mission to manually deactivate it tho, which in an earlier post he gave that impression.

Stephen · 15-05-2011, 22:35

It's not possible to have more than one modem active on an account. Every time I have taken part in trials they have to set up a new separate account.

Chrysalis · 15-05-2011, 22:45

Quote:

Originally Posted by Stephen

It's not possible to have more than one modem active on an account. Every time I have taken part in trials they have to set up a new separate account.

So I have 2 accounts then? this is just a question. Maybe this is whats been done and its not a big deal in that it needs to be chased down and cancelled. End of the day I am paying my bill, I can switch between both devices which suits me as I like to compare the 2 and want to carry on testing firmware, I assume suits 'some' people at VM as they know I wont be ringing up to reactivate the superhub whenever I want to test firmware or just use it again. I wish I never even mentioned on here now that it works as sometimes its better for some things to not be known. But I did so in my nature to help others out.