125M : Vmng300

[Nopanic]

Originally Posted by craigj2k11

How can the CEO office have less powers?



Its not an error, the guy at the CEO office said he was leaving both activated on purpose, if i wanted to try the superhub when there was a software update.

On a side note, if you de-activate my VMNG300, i will find where you live and burn your house down

The CEO's guys are call centre people, with a title, they are the best at what they do don't get me wrong.

A billing account can not have two modems.

I'm spending most of days looking for you .. I'm up to Craig 1987

[Welshchris]

Originally Posted by Masque

As I said it is down to the agent using the tools provided correctly and it does not matter if on a Cisco uBR or a Motorola BSR as they may have different interfaces but they tell us what we need.

We can even get a good idea if the fault is external, it is down to knowledge and experience.

I have had customers complaining that they have spent an hour on a call which got no where and within a few minutes I have diagnosed the issue because I use the tools correctly.

---------- Post added at 20:11 ---------- Previous post was at 20:10 ----------


You could revert to an ambit 256 if still on 10Mb if you ask.

So what ur basically saying the head network engineer at the head end cant use the software correctly to diagnose a problem yet someone working in technical support can? LMFAO ur a joke!

[Nopanic]

Originally Posted by craigj2k11

i apologise Stephen

How has mine got 2 then?

They probably didn't remove it correctly, leaving it provisioned down stream.

Technically one of you modems isn't billed so could be picked up by security at any time.

Originally Posted by zekeisaszekedoes

Oh that's classic: first he goes on about the VMNG300 being deader than disco then he recommends reverting to a modem several years older than that?

Careful how you backpedal. You might break a leg.



Wrong. It's absolutely possible. Both my Ambit 250 and Super Hub were able to be switched between without resulting in the walled garden activation page coming up. I alluded to it several times in the SH beta testing thread. I mentioned it while having my VMNG300 activated and the tech at the CEO's office noticed and corrected the mistake so only the VMNG300 is MAC locked/registered now.

I'm starting to feel we're not just getting easily disproved misinformation now, but actively being lied to by staff here trying to do some kind of ill-advised damage control. Nice way to dig a deeper hole for the flagship CPE there, fellas.

Nope, facts.

[craigj2k12]

Originally Posted by Nopanic

They probably didn't remove it correctly, leaving it provisioned down stream.

Technically one of you modems isn't billed so could be picked up by security at any time.

and when they do, ill ring up and get it activated again

i presume its the VMNG on my account, becuase that had to go through activation after the superhub, so the superhub got nocked off my account, but still activated

i havnt plugged the piece of trash in for a while so iv no idea

[Nopanic]

Originally Posted by craigj2k11

and when they do, ill ring up and get it activated again

i presume its the VMNG on my account, becuase that had to go through activation after the superhub, so the superhub got nocked off my account, but still activated

i havnt plugged the piece of trash in for a while so iv no idea

I'm not trying to stop people like yourself having service, but if you have two modems live, you have twice the connection you're paying for.

[BenMcr]

All the Nopanic is saying that the one you aren't using will be decativated, so what is the problem?

[craigj2k12]

Originally Posted by Nopanic

I'm not trying to stop people like yourself having service, but if you have two modems live, you have twice the connection you're paying for.

not twice, 1 and a half.... the superhub dont count

---------- Post added at 22:10 ---------- Previous post was at 22:10 ----------

Originally Posted by BenMcr

All the Nopanic is saying that the one you aren't using will be decativated, so what is the problem?

absolutley no problem, gives me a good target for my airsoft gun actually, ill make a video of it next weekend

[Nopanic]

Originally Posted by craigj2k11

not twice, 1 and a half.... the superhub dont count

Fair enough ..

[jb66]

Virgin should have saved a fortune and cellotaped a vmng300 and a dlink together!

[craigj2k12]

Originally Posted by Nopanic

Fair enough ..

we need masque here.... you dont put up enough of an argument lol

---------- Post added at 22:15 ---------- Previous post was at 22:14 ----------

Originally Posted by jb66

Virgin should have saved a fortune and cellotaped a vmng300 and a dlink together!

id pay more for the cellotape than the dog mess dud

[Nopanic]

Originally Posted by craigj2k11

we need masque here.... you dont put up enough of an argument lol

---------- Post added at 22:15 ---------- Previous post was at 22:14 ----------



id pay more for the cellotape than the dog mess dud

er.. no, how dare you, the Hub is awesome .. mines been online now for six years .. actually mines been online for 3 days 00h:54m:05s, it was rebooted when I broke it the other day ..

Anyway, I'm not here to make life harder, I'm actually listening to what you lose... members say and it helps me ..

to sleep

[craigj2k12]

Originally Posted by Nopanic

er.. no, how dare you, the Hub is awesome .. mines been online now for six years

the best reply i have ever heard on the internet

[Stephen]

Originally Posted by craigj2k11

dont take this the wrong way mate, but your from the business side of the company, its possible that your system is different from the standard one? i can see that only one modem is allowed to be active on a business account, with it costing so much more etc. but its definitely possible on a consumer account, my account is proof

As has been said, it's exactly the same billing system. There is no difference.

Also you have been told only 1 bit of kit will actually be active and billing.

Thanks for the apology though

[craigj2k12]

Originally Posted by Stephen

As has been said, it's exactly the same billing system. There is no difference.

Also you have been told only 1 bit of kit will actually be active and billing.

Thanks for the apology though

i will always apologise when i am wrong, and lately iv been doing a lot of apologising

i dont work for VM, and never have, so i was merely speculating

however, i have a nice target to put on the garden wall now so thanks

[jb66]

Maybe you can take a photo of superhub frisbee. I'll vote ya photo of the month!