125M : Vmng300

[Welshchris]

Originally Posted by jb66

Cant be assed to check? So how do we go about checking the cab or network fault? What tools do we use and what are we looking for mr expert?

We cannot check the cab nor a network fault that should be down to the techs that come out but some cannot be bothered to do it and just change the modem or hub when theres no need.

[craigj2k12]

Originally Posted by Welshchris

We cannot check the cab nor a network fault that should be down to the techs that come out but some cannot be bothered to do it and just change the modem or hub when theres no need.

when he says "we", he means techs, as he is a VM tech lol

[Peter_]

Originally Posted by craigj2k11

my signature focuses on facts and accuracy

Yours speaks of the few but mine speaks for the overwhelming majority of close to quarter of a million satisfied Superhub users.

[BenMcr]

Originally Posted by Masque

close to quarter of a million satisfied Superhub users.

Not sure it's that many you know considering it's only been six month since it was launched

[jb66]

Originally Posted by Welshchris

We cannot check the cab nor a network fault that should be down to the techs that come out but some cannot be bothered to do it and just change the modem or hub when theres no need.

So what tools should the tech use? I'd like to know exactly what checks I shoud be doing? I can check your upstream and downstream and SNR, I can also change an f connector in the "cab" I have no magic tool that tells me its a network fault or an amp.

[Welshchris]

Originally Posted by Masque

Do you have access to the online tools that I do, of course not and if used correctly with the correct settings we can tell a lot about your connection in a few minutes including the power levels without you logging in to the modem, the uptime and even what is connected to the modem, plus it will tell us specific faults and the tier of speed you are on.

The is very little that I cannot ascertain from an online modem which I can even reboot remotely if required.

---------- Post added at 19:51 ---------- Previous post was at 19:49 ----------


See my signature below, mine has never rebooted spontaneously in the 3 moths that I have had it.

So ur trying to say u can tell me EXACTLY if a problem here is local or network via ur tools str8 off? Funny that because in the past i have been told that theres NOTHING wrong because my power levels are all within correct levels. Once turned out the Amp in the cab was faulty causing problems and another turned out to be a network wide problem.

What about the Motorolla BSR problem that didnt exist and couldnt exist and was impossible according to ur network guys?..

Even your so called Brilliant Tools miss things from experience of seeing it happen.

[Horace]

Originally Posted by Masque

Yours speaks of the few but mine speaks for the overwhelming majority of close to quarter of a million satisfied Superhub users.

My superhub works ok~ but it doesn't make it any less of a dog turd sat in the corner and I'm sure everyone who is having problems takes heart knowing someone somewhere is happy with theirs.

Anyway, what are the chances of me getting a standalone modem so I can go back to having working port forwarding, ddns and superb bandwidth monitoring without having to run a superhub in half-baked mode connected to a real router?

[Peter_]

Originally Posted by Welshchris

So ur trying to say u can tell me EXACTLY if a problem here is local or network via ur tools str8 off? Funny that because in the past i have been told that theres NOTHING wrong because my power levels are all within correct levels. Once turned out the Amp in the cab was faulty causing problems and another turned out to be a network wide problem.

What about the Motorolla BSR problem that didnt exist and couldnt exist and was impossible according to ur network guys?..

Even your so called Brilliant Tools miss things from experience of seeing it happen.

As I said it is down to the agent using the tools provided correctly and it does not matter if on a Cisco uBR or a Motorola BSR as they may have different interfaces but they tell us what we need.

We can even get a good idea if the fault is external, it is down to knowledge and experience.

I have had customers complaining that they have spent an hour on a call which got no where and within a few minutes I have diagnosed the issue because I use the tools correctly.

---------- Post added at 20:11 ---------- Previous post was at 20:10 ----------

Originally Posted by Horace

My superhub works ok~ but it doesn't make it any less of a dog turd sat in the corner and I'm sure everyone who is having problems takes heart knowing someone somewhere is happy with theirs.

Anyway, what are the chances of me getting a standalone modem so I can go back to having working port forwarding, ddns and superb bandwidth monitoring without having to run a superhub in half-baked mode connected to a real router?

You could revert to an ambit 256 if still on 10Mb if you ask.

[Nopanic]

Originally Posted by BenMcr

Not sure it's that many you know considering it's only been six month since it was launched

There are a few MAC ranges but counting the most common, he's not all that far off ..

[craigj2k12]

Originally Posted by Nopanic

There are a few MAC ranges but counting the most common, he's not all that far off ..

doesnt mean they are all in use, and of the ones that are activated they are not specifically in use

there will be a stock of those ones not activated, and in a storage depot

then there will be the peeps like me who have one activated but dont use it

[Peter_]

Originally Posted by BenMcr

Not sure it's that many you know considering it's only been six month since it was launched

The are at least that many and the standard hub will be probably double that figure.

---------- Post added at 20:24 ---------- Previous post was at 20:21 ----------

Originally Posted by craigj2k11

doesnt mean they are all in use, and of the ones that are activated they are not specifically in use

there will be a stock of those ones not activated, and in a storage depot

then there will be the peeps like me who have one activated but dont use it

No we are talking about Active modems on the system not ones on shelves or not registered just Active modems, do you really think that we do not know how many modems are active on the system.

[craigj2k12]

Originally Posted by Masque

No we are talking about Active modems on the system not ones on shelves or not registered just Active modems, do you really think that we do not know how many modems are active on the system.

okay fair enough, i wouldnt have thought tech support would have access to that but okay. Remember not all of those will be in use though, for example mine is activated but not used because the CEO office left it activated when they activated the modem. Then youve got the manufacturers, netgear will have a bunch of them, then the staff testers will have another bunch, sirius does something with them, testing wise, i think he has about 3 he said.

either way, if there are that many out there, then virgin must have really been pushing them out. it doesnt help that people are getting their modems replaced willy nilly when they have a fault

[Peter_]

Originally Posted by craigj2k11

okay fair enough, i wouldnt have thought tech support would have access to that but okay. Remember not all of those will be in use though, for example mine is activated but not used because the CEO office left it activated when they activated the modem. Then youve got the manufacturers, netgear will have a bunch of them, then the staff testers will have another bunch, sirius does something with them, testing wise, i think he has about 3 he said.

either way, if there are that many out there, then virgin must have really been pushing them out. it doesnt help that people are getting their modems replaced willy nilly when they have a fault

We do not have that access but we can see what is on each uBR but technicians on a higher pay grade can see such details, not that I would go into detail about such items on an open forum.

Testers have test accounts set up so if they have multiple modems as otherwise they will not work.

You should only have a modem replaced if the issue requires it to be replaced or if it is a dinosaur.

Any customer that can swap between modems should not be able to do so and the technicians responsible need to run a tool to remove such kit from the network periodically.

[craigj2k12]

Originally Posted by Masque

Any customer that can swap between modems should not be able to do so and the technicians responsible need to run a tool to remove such kit from the network periodically.

the CEO office left me the superhub and the VMNG300 activated, and I can swap between the two. I presume the CEO office has more administrative power on the systems and are able to activate both

[Peter_]

Originally Posted by craigj2k11

the CEO office left me the superhub and the VMNG300 activated, and I can swap between the two. I presume the CEO office has more administrative power on the systems and are able to activate both

Really that should not happen and they know it, as I wonder what issues that may cause on your account or any similar accounts.