125M : Vmng300

[Peter_]

Originally Posted by Bullstein

Haha that's funny

Not really as that is what usually happens to replaced kit.

[Welshchris]

Originally Posted by Masque

That is easy to answer it is because Virginmedia see the way forward with both hubs and that is why they have been supplying them since last year and the VMNG300 is no longer being manufactured.

What people fail to realise that the VMNG300 is no longer part of Virginmedia's inventory in the same way that the Motorola SB5100 series is no longer a stock item, the difference being is that the SB5100 can still be sourced from Motorola.

The argument now is a bit like the one that used to rage about VHS and Betamax and the winner this time is the hubs as the will be no return to the VMNG300 especially as the rumours now say that the Superhub will be built by another company for Virginmedia and if correct this will be the final nail in the coffin of the VMNG300.

So why not get a grip and accept that the VMNG300 will be consigned to the annals of history and that soon any cries to try and get a VMNG300 from other sources will be answered with a "Sorry but we are only able to supply you with the Superhub so take it or leave it".

Why dont Virgin get a grip and realise that the hubs they are issuing are not up to the job at the moment wheather it be hardware or software fault and instead of telling their customers to "Get a grip!" realise its not down to the customer to get it working its down to them and realise that for aslong as they cant get it working customers will complain and ask questions as to why they spent so much money getting the VMNG300 working they so readily scrap it and go back to square 1 with a kit which again has major issues with Firmware and also a lot of complaints over the fact the wireless is awful.

[Peter_]

Originally Posted by Bullstein

Haha that's funny

Not really as that is what usually happens to replaced kit, they do not wrap it in bubblewrap just in case.

[Chrysalis]

Originally Posted by Masque

Not if they are being thrown in the recycle bins back at the depots.

Can see why VM are struggling to turn a profit with their churn of hardware (if thats whats happening). If I owned shares in VM after seeing their figures for the past few years and found out they throwing away hardware thats only been used for a short time I wouldnt be too impressed.

[Peter_]

Originally Posted by Welshchris

Why dont Virgin get a grip and realise that the hubs they are issuing are not up to the job at the moment wheather it be hardware or software fault and instead of telling their customers to "Get a grip!" realise its not down to the customer to get it working its down to them and realise that for aslong as they cant get it working customers will complain and ask questions as to why they spent so much money getting the VMNG300 working they so readily scrap it and go back to square 1 with a kit which again has major issues with Firmware and also a lot of complaints over the fact the wireless is awful.

As they have now scrapped the VMNG300 and have paid out hundreds of thousands of pounds on both hubs and have in circulation hundreds of thousands of both hubs then the is no return to the VMNG300 as the cost would far outweigh the need to return especially with R27 on the horizon.

Remember sitting at a keyboard putting forward reasons for a return does not put money on the table to fund such a return, this is a business decision by Virginmedia and the costs will have been factored in as well.

Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose.

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------

Originally Posted by Chrysalis

Can see why VM are struggling to turn a profit with their churn of hardware (if thats whats happening). If I owned shares in VM after seeing their figures for the past few years and found out they throwing away hardware thats only been used for a short time I wouldnt be too impressed.

Recycling happens with all old kit and is factored in at the beginning, why keep sending out a piece of kit that you no longer supply regardless of requests for it, most other companies would refuse any such request.

[Chrysalis]

Originally Posted by Masque

As they have now scrapped the VMNG300 and have paid out hundreds of thousands of pounds on both hubs and have in circulation hundreds of thousands of both hubs then the is no return to the VMNG300 as the cost would far outweigh the need to return especially with R27 on the horizon.

Remember sitting at a keyboard putting forward reasons for a return does not put money on the table to fund such a return, this is a business decision by Virginmedia and the costs will have been factored in as well.

Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose.

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------


Recycling happens with all old kit and is factored in at the beginning, why keep sending out a piece of kit that you no longer supply regardless of requests for it, most other companies would refuse any such request.

Any company I own shares in I would expect a longer life from kit and not be put in a recycling bin either. Recycling kit that still works, that can still be used and after only a short life is not the sort of thing to please investors.

[jb66]

Originally Posted by Masque

Not if they are being thrown in the recycle bins back at the depots.

That's against eu regulations! Modems get sent to the big red shed for recycling, otherwise I'd be in the bin at my depot pulling them back out to use!

What better way to recycle than re issue them :d

[Welshchris]

Originally Posted by Masque

As they have now scrapped the VMNG300 and have paid out hundreds of thousands of pounds on both hubs and have in circulation hundreds of thousands of both hubs then the is no return to the VMNG300 as the cost would far outweigh the need to return especially with R27 on the horizon.

Remember sitting at a keyboard putting forward reasons for a return does not put money on the table to fund such a return, this is a business decision by Virginmedia and the costs will have been factored in as well.

Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose.

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------


Recycling happens with all old kit and is factored in at the beginning, why keep sending out a piece of kit that you no longer supply regardless of requests for it, most other companies would refuse any such request.

and sitting at the end of the phone or on a keyboard telling customers a load of rubbish which is usually something like "Its your computer or You need to update your drivers" when its actually the poor kit thats to blame is hardly enspiring to people who have just joined or upgraded and is equally unhelpful and frustrating and is hardly going to attract a great lot of new custom and is likely to even lose quite a bit.

[Bullstein]

Roll on R27, then R28.....etc.....etc....etc

[BenMcr]

Originally Posted by Welshchris

What a lot of people have to remember here also is it took VM over a year to fix the firmware on the VMNG300s and took 3 or more attempts at a firmware before it was fixed another reason i cant understand why they are scraping them so readily after spending so much time and money fixing them.

Because that's what they want to do.

They only started making Samsung V+HD boxes a couple of years ago, but the long term plan is replace them all with TiVo

As with anything it's a balance of costs between historical investment and future product changes

Originally Posted by Chrysalis

Any company I own shares in I would expect a longer life from kit and not be put in a recycling bin either. Recycling kit that still works, that can still be used and after only a short life is not the sort of thing to please investors.

Unless there is a good reason to what that kit replaced - such as reducing the cost of supporting the kit and/or not being capable for the longer term plans of the broadband service

Going back and swapping kit at broadband upgrades is hugely expensive both from an equipment point of view and a cost in supporting the swapout via the call centres and installers

---------- Post added at 12:08 ---------- Previous post was at 12:06 ----------

Originally Posted by Bullstein

Roll on R27, then R28.....etc.....etc....etc

Quite possibly. Even the best hardware in the world needs firmware updates

[Welshchris]

Ben i see that even the best hardware needs firmware updates but what was a daft move on virgins part was not to offer a fallback until the problems were ironed out instead people are pulling their hair out in frustration, downgrading or even leaving which is costing virgin money.

[Nopanic]

Originally Posted by Welshchris

Ben i see that even the best hardware needs firmware updates but what was a daft move on virgins part was not to offer a fallback until the problems were ironed out instead people are pulling their hair out in frustration, downgrading or even leaving which is costing virgin money.

According to the post on here the CEOs office sends out VMNGs, sounds like a fall back to me

[craigj2k12]

Originally Posted by Nopanic

According to the post on here the CEOs office sends out VMNGs, sounds like a fall back to me

im sure they will have run out by now

[Peter_]

Originally Posted by Chrysalis

Any company I own shares in I would expect a longer life from kit and not be put in a recycling bin either. Recycling kit that still works, that can still be used and after only a short life is not the sort of thing to please investors.

Why would you reuse old kit when you are actively replacing it, if you used that mentality then we would not be replacing NTL100/120, DPX100/100, SB3100/4100 modems but reusing them as they will still work on the network.

You replace outmoded kit with the latest kit which is exactly what Virginmedia has done and this is a corporate choice and a few people on a forum saying otherwise is never going to change that.

---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------

Originally Posted by jb66

That's against eu regulations! Modems get sent to the big red shed for recycling, otherwise I'd be in the bin at my depot pulling them back out to use!

What better way to recycle than re issue them :d

Which is exactly the post you answered as I did not say bin but recycling bin.

[Ignitionnet]

Originally Posted by Masque

Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose.

Neither. I'd buy one of these or one of these for about a ton