Good way to Keep customers - Page 2

Doz007 · 13-05-2011, 19:52

Retentions were really impressive in my opinion. When I rang to genuinely cancel & move all my services to Sky they pretty much refused to let me. This may sound strange, but it made me feel like a valued customer.

On the flip side, when I last cancelled Sky to move to Virgin, the gentleman for Skys retention team accused me of fraud & treated me like a criminal!??

v0id · 13-05-2011, 19:58

Did you actually ask to cancel your TV service as far as to pick the "thinking of leaving us" option, or just enquiring to CS when your contract expired?

muppetman11 · 13-05-2011, 19:58

Quote:

Originally Posted by Doz007

Retentions were really impressive in my opinion. When I rang to genuinely cancel & move all my services to Sky they pretty much refused to let me. This may sound strange, but it made me feel like a valued customer.

On the flip side, when I last cancelled Sky to move to Virgin, the gentleman for Skys retention team accused me of fraud & treated me like a criminal!??

When I cancelled my VMTV the woman told me that Sky don't broadcast in 1080 HD and that VM was much better quality

devilincarnate · 13-05-2011, 19:59

Quote:

Originally Posted by Doz007

On the flip side, when I last cancelled Sky to move to Virgin, the gentleman for Skys retention team accused me of fraud & treated me like a criminal!??

This was the same as me when I left SKY after 13 years. I'am now very happy with been with VM

sam1989 · 13-05-2011, 20:10

Quote:

Originally Posted by v0id

Did you actually ask to cancel your TV service as far as to pick the "thinking of leaving us" option, or just enquiring to CS when your contract expired?

Both, Dont get me wrong virgins TV service is excellent, but when i get cheaper deal with sky plus extras like sports , movies it just seems a good deal. It just baffled me she told me "sky do have some good offers" and "if you cancel your tv the remaining package you have will be considerbly cheaper"

devilincarnate · 13-05-2011, 20:16

Quote:

Originally Posted by sam1989

Both, Dont get me wrong virgins TV service is excellent, but when i get cheaper deal with sky plus extras like sports , movies it just seems a good deal. It just baffled me she told me "sky do have some good offers" and "if you cancel your tv the remaining package you have will be considerbly cheaper"

I would call back up and see what they are able to offer you and then complain about the advisor that spoke to you before?

LexDiamond · 13-05-2011, 20:34

I'm guessing the reason VM can't help you out is quite simply because VM discounting Sky premium channels would mean that VM still has to pay Sky the same amount. They would probably make a loss with you as a customer on the same deal that Sky are offering.

carlwaring · 13-05-2011, 22:09

Quote:

Originally Posted by royaltiger

I expect retentions get fed up with everyone on the planet just about to run out of contract, and if you dont match what i've just been offered which is twice as much for half the price from the competition, then i'm off. Its about time they said ok goodbye then as most of us pay full whack for what we get minus discounts and are long term customers not fare dodgers, who once they jump ship then proceed to read the small print on their new contract and realise its not that great after all and then want to come back.

There is a lot of sense in this post

SOSAGES · 13-05-2011, 23:25

been with virgin for well over 10 years now.
every year my contract is up
every year i call up to try it on.
only thing i ever got (and it was a nice one) was free BB for 18 months. back then it was 600K so not too bad.
since then nothing.

carlwaring · 14-05-2011, 00:36

I too have been with cable for over ten years. Nearer 15 actually

Anyway, I have never called at the end of any contract period. Mainly because I don't even know when it is

I have only ever called VM once, just to see what they could offer me. I did not "threaten to leave" or anything. I simply got one of the deals that was available at the time. Nothing 'special.

passingbat · 14-05-2011, 14:08

In my view, if people ring and threaten to go to sky if they can't get a 'retentions' deal, VM should tell them to go.

muppetman11 · 14-05-2011, 14:13

Quote:

Originally Posted by passingbat

In my view, if people ring and threaten to go to sky if they can't get a 'retentions' deal, VM should tell them to go.

They wouldn't have many customers left if they adopted that stance ;-)

14-05-2011, 14:29

I doubt they could afford giving you Sky Premium channels in HD alone for Â£30 never mind the 100 other channels on XL, hence why they didn't try to bargain. Sky can undercut themselves because they don't have to pay anyone for premium channels.

passingbat · 14-05-2011, 15:31

Quote:

Originally Posted by muppetman11

They wouldn't have many customers left if they adopted that stance ;-)

They'd have me!

I think you may be surprised how many people think the same, and get irritated by people trying to bribe better deals out of VM.

muppetman11 · 14-05-2011, 15:36

Quote:

Originally Posted by passingbat

They'd have me!

I think you may be surprised how many people think the same, and get irritated by people trying to bribe better deals out of VM.

I do it all the time , with my mobile phone contracts and digital services it pays to shop around.