125M Vmng300 - Page 25

Chrysalis · 13-05-2011, 23:08

Quote:

Originally Posted by Nopanic

Where are you getting this information that VM have dumped Netgear ?

Why do I get asked questions when the source of my information is this very forum?

In another thread it was mentioned VM have started procedures to change the supplier of the superhub and ben then acknowledged it. Thats how i seen it, and since then other people have made the same comment I have made in this thread without challenge from yourself or ben. So if you disputing it now not sure why you have waited a number of days to do so.

Nopanic · 13-05-2011, 23:11

Quote:

Originally Posted by Chrysalis

Have I misunderstood you when you confirmed this in an earlier post?

I'm involved with the creation of new devices and as far as I am aware Netgear are still firmly in place.

---------- Post added at 00:09 ---------- Previous post was at 00:08 ----------

Quote:

Originally Posted by Chrysalis

Why do I get asked questions when the source of my information is this very forum?

In another thread it was mentioned VM have started procedures to change the supplier of the superhub and ben then acknowledged it. Thats how i seen it, and since then other people have made the same comment I have made in this thread without challenge from yourself or ben. So if you disputing it now not sure why you have waited a number of days to do so.

I did, when Ignitionnet first said it..

---------- Post added at 00:11 ---------- Previous post was at 00:09 ----------

http://www.cableforum.co.uk/board/12...l#post35232273

BenMcr · 13-05-2011, 23:11

Quote:

Originally Posted by Chrysalis

Why do I get asked questions when the source of my information is this very forum?

In another thread it was mentioned VM have started procedures to change the supplier of the superhub and ben then acknowledged it. Thats how i seen it, and since then other people have made the same comment I have made in this thread without challenge from yourself or ben. So if you disputing it now not sure why you have waited a number of days to do so.

It's NOT replacing Netgear.

It's called Dual Vendor i.e getting Netgear and someone else to supply SuperHubs at the same time (pretty sure I've said this a few times earlier in the discussions)

Nopanic · 13-05-2011, 23:13

Quote:

Originally Posted by BenMcr

It's NOT replacing Netgear.

It's called Dual Vendor i.e getting Netgear and someone else to supply SuperHubs at the same time

I'm not sure how much we can talk about it .. thus, no comments from me other than to dispute the removal of Netgear.

Chrysalis · 13-05-2011, 23:14

here.

http://www.cableforum.co.uk/board/35233241-post170.html
http://www.cableforum.co.uk/board/35232979-post161.html
http://www.cableforum.co.uk/board/35232982-post162.html

Combined with the numerous postings that you only have one supplier at once. I concluded its been dumped, or are you going to have 2 suppliers for the superhubs breakng historical trend?

---------- Post added at 00:14 ---------- Previous post was at 00:13 ----------

Quote:

Originally Posted by BenMcr

It's NOT replacing Netgear.

It's called Dual Vendor i.e getting Netgear and someone else to supply SuperHubs at the same time (pretty sure I've said this a few times earlier in the discussions)

thanks for clearing that up, you should have done so earlier because in the last 2 days there has been more than a dozen posts on it and you didnt dispute any of them until mine. So they not dumped but I am still wondering why VM have felt the need to go dual vendor when previously they have been happy with one.

BenMcr · 13-05-2011, 23:16

Quote:

Originally Posted by Chrysalis

here.

http://www.cableforum.co.uk/board/35233241-post170.html
http://www.cableforum.co.uk/board/35232979-post161.html
http://www.cableforum.co.uk/board/35232982-post162.html

So where in any of those posts have I said Virgin are dumping Netgear

Quote:

Combined with the numerous postings that you only have one supplier at once. I concluded its been dumped, or are you going to have 2 suppliers for the superhubs breakng historical trend?

I said you've never been able to choose the kit you are supplied with, don't think I said anything about Virgin not having more than one supplier

Nopanic · 13-05-2011, 23:18

Quote:

Originally Posted by Chrysalis

here.

http://www.cableforum.co.uk/board/35233241-post170.html
http://www.cableforum.co.uk/board/35232979-post161.html
http://www.cableforum.co.uk/board/35232982-post162.html

Combined with the numerous postings that you only have one supplier at once. I concluded its been dumped, or are you going to have 2 suppliers for the superhubs breakng historical trend?

---------- Post added at 00:14 ---------- Previous post was at 00:13 ----------

thanks for clearing that up, you should have done so earlier because in the last 2 days there has been more than a dozen posts on it and you didnt dispute any of them until mine. So they not dumped but I am still wondering why VM have felt the need to go dual vendor when previously they have been happy with one.

It makes business sense to have two, otherwise Netgear will control VMs ability to offer Broadband ..

Chrysalis · 13-05-2011, 23:21

Quote:

Originally Posted by Nopanic

It makes business sense to have two, otherwise Netgear will control VMs ability to offer Broadband ..

I agree and was a basis of my argument to have kept the vmng300s alongside the superhubs. The curiosity remains tho as it looks from here this 2nd vendor wasnt in the drawing board from day 1.

BenMcr · 13-05-2011, 23:22

Quote:

Originally Posted by Chrysalis

you should have done so earlier

I did

http://www.cableforum.co.uk/board/35235100-post233.html

Quote:

Originally Posted by BenMcr

It's called not putting all your eggs in one basket. By having two suppliers it means Virgin are less likely to run short at any stage due to supply chain issues

Chrysalis · 13-05-2011, 23:24

I seen that post but took it as meaning having new superhubs alongside ones already shipped to customers.

BenMcr · 13-05-2011, 23:24

Quote:

Originally Posted by Chrysalis

I agree and was a basis of my argument to have kept the vmng300s alongside the superhubs. The curiosity remains tho as it looks from here this 2nd vendor wasnt in the drawing board from day 1.

Yes they were

Once again, before the Hubs were introduced the biggest complaint point was broadband wireless setup, due to having to not only activate the modem, but plug in the router and configure it. Usually something wouldn't work requiring a call in, and negative customer feedback

The SuperHubs have reduced those complaints signficantly.

The issues that have occured are unfortunately, but are being resolved. Long term the Hubs do what they were designed to do.

Welshchris · 13-05-2011, 23:57

Quote:

Originally Posted by BenMcr

Yes they were

Once again, before the Hubs were introduced the biggest complaint point was broadband wireless setup, due to having to not only activate the modem, but plug in the router and configure it. Usually something wouldn't work requiring a call in, and negative customer feedback

The SuperHubs have reduced those complaints signficantly.

The issues that have occured are unfortunately, but are being resolved. Long term the Hubs do what they were designed to do.

and since the introduction of the hub the biggest complaint is the device itself. I bet Virgin get a lot more calls and complaints about the hub than people ringing for help on wireless setups.

GrimUpNorth · 14-05-2011, 06:50

Quote:

Originally Posted by BenMcr

So where in any of those posts have I said Virgin are dumping Netgear

I said you've never been able to choose the kit you are supplied with, don't think I said anything about Virgin not having more than one supplier

You didn't use the word 'dumping' but from previous posts it could be taken that you are implying something similar:

http://www.cableforum.co.uk/board/35200375-post111.html

Quote:

Originally Posted by BenMcr

Generally they haven't actually

Virgin may have installed different kit e.g Pace STBs or Samsung STBs but have only had one active contract with a vendor in place at any one time. Any alternates would have already been within the business

I'm certainly not, however I've been in business long enough to know roughly how the process works

Anyway don't want to fall out - you offer good advice to many people, but sometimes it better to say nothing as those of us looking for hidden meanings can find them even if there are none there

Cheers
Grim

_wtf_ · 14-05-2011, 07:58

Quote:

Originally Posted by Nopanic

It makes business sense to have two, otherwise Netgear will control VMs ability to offer Broadband ..

That makes perfect sense BUT why wait several months between the first being released and the second almost being announced?

The VMNG300 was around what 4 years(?) what was the other one at this time?

Nopanic · 14-05-2011, 08:51

Quote:

Originally Posted by Chrysalis

I agree and was a basis of my argument to have kept the vmng300s alongside the superhubs. The curiosity remains tho as it looks from here this 2nd vendor wasnt in the drawing board from day 1.

It was, it's been part of the project from the beginning.

Quote:

Originally Posted by _wtf_

That makes perfect sense BUT why wait several months between the first being released and the second almost being announced?

The VMNG300 was around what 4 years(?) what was the other one at this time?

The Ambit 256 was the modem of choice and the VMNG for 50Mb only, the Superhub development was longer than expected and was married in with the 30Mb release. It needed to be safely in place before this was announced.

There were also a number of other modems, the ECP, 5100, etc ..