125M Vmng300 - Page 23

Pantsu-san · 13-05-2011, 18:34

Quote:

Originally Posted by BenMcr

If you want to do that then fine.

If you don't like the SuperHub, don't upgrade to product that comes with it, it's that simple

You don't need to reinforce that thinking with me. It's already firmly rooted. Thanks, though

BenMcr · 13-05-2011, 18:35

Quote:

Originally Posted by craigj2k11

some customers are being given v+HD instead of tivo, because the install guy doesnt have any tivo

Then personally I would say that's again an example of a tech not doing their job correctly

Bullstein · 13-05-2011, 18:36

Not really that simple

I just upgraded to a product that DIDN'T include a superhub

craigj2k12 · 13-05-2011, 18:36

Quote:

Originally Posted by BenMcr

Then personally I would say that's again an example of a tech not doing their job correctly

it is, but if you are going to say that, then you can say that activating a VMNG300 for 100mb is a tech not doing their job

BenMcr · 13-05-2011, 18:37

Quote:

Originally Posted by craigj2k11

it is, but if you are going to say that, then you can say that activating a VMNG300 for 100mb is a tech not doing their job

Already did

Bullstein · 13-05-2011, 18:37

Quote:

Originally Posted by BenMcr

If you want to do that then fine.

If you don't like the SuperHub, don't upgrade to product that comes with it, it's that simple

Haha

VM consumer confidence and advice at it's finest

**Maggy** · 13-05-2011, 18:38

Ahem.I suggest we play nicely with one another.

Oh you are.Seriously be careful how you phrase things as not everyone is as good humoured as Ben.

BenMcr · 13-05-2011, 18:40

Quote:

Originally Posted by Bullstein

VM consumer confidence and advice at it's finest

No, it's my own opinion

I get completely that some people don't like or want the SuperHub. Fine.

However, what I get annoyed with is that when the 100Mbit is advertised as coming with the SuperHub, people then complain that they then get installed with the SuperHub.

You chose to upgrade to 100Mbit knowing what the product was.

Bullstein · 13-05-2011, 18:50

Partly,

But VM have attempted to portray the lie that ONLY the superhub is compatible with 100MB

VM should let people use existing equipment if they are happy with it in the face if multitudes of complaints of poor superhub performance tbh

Pantsu-san · 13-05-2011, 18:50

Quote:

Originally Posted by BenMcr

They are insiting on ridgid policy of 'SuperHub only' because that's what the product is.

Then, unfortunately for Virgin Media, they are depriving themselves of a swathe of potential customers that currently have 50MB with a Vmng300 that have read, nationally, about how poor the Superhub was/is/continues-to-be. These people, like myself, will never upgrade to any service that has flaky equipment forced on them. Which is a shame for all parties involved.

Stephen · 13-05-2011, 20:08

Quote:

Originally Posted by Pantsu-san

Then, unfortunately for Virgin Media, they are depriving themselves of a swathe of potential customers that currently have 50MB with a Vmng300 that have read, nationally, about how poor the Superhub was/is/continues-to-be. These people, like myself, will never upgrade to any service that has flaky equipment forced on them. Which is a shame for all parties involved.

I am saying this for personal experience.

The superhub is not a bad bit of kit. For the majority of customers the superhub works great. There are some customers putting the superhub through extreme usage in some cases and once modem only mode is enabled this should resolve the problems they have had.

I have had the the superhub for a while and not had any issues at all with it. Even transferring a 4gb file over my network didn't cause it to crash out or anything.

GrimUpNorth · 13-05-2011, 20:23

Quote:

Originally Posted by Stephen

I am saying this for personal experience.

The superhub is not a bad bit of kit. For the majority of customers the superhub works great. There are some customers putting the superhub through extreme usage in some cases and once modem only mode is enabled this should resolve the problems they have had.

I have had the the superhub for a while and not had any issues at all with it. Even transferring a 4gb file over my network didn't cause it to crash out or anything.

24/7 connections: One PC connected via powerline adapters, and one laptop wireless (11g).

As and when connections: Three android smartphones, two laptops (one 11g & one 11n).

No wonder my extreme usage upset the two superhubs I had during those three weeks of hell....

I don't know how many devices the average household has these days, but I'd be very very surprised if my usage was atypical.

Cheers
Grim

Stephen · 13-05-2011, 20:28

Quote:

Originally Posted by GrimUpNorth

24/7 connections: One PC connected via powerline adapters, and one laptop wireless (11g).

As and when connections: Three android smartphones, two laptops (one 11g & one 11n).

No wonder my extreme usage upset the two superhubs I had during those three weeks of hell....

I don't know how many devices the average household has these days, but I'd be very very surprised if my usage was atypical.

Cheers
Grim

I am running a wired iMac, wirless N laptop, 2 android phones, iPad, xbox and ps3 both wireless and my superhub is perfectly stable.

My mac and laptop are connected and running 24/7 and last night I moved a 4gb file from the mac to the laptop and the superhub coped fine.

Maybe some superhubs are faulty.

Pantsu-san · 13-05-2011, 20:37

Quote:

Originally Posted by Stephen

I am saying this for personal experience.

The superhub is not a bad bit of kit. For the majority of customers the superhub works great. There are some customers putting the superhub through extreme usage in some cases and once modem only mode is enabled this should resolve the problems they have had.

I have had the the superhub for a while and not had any issues at all with it. Even transferring a 4gb file over my network didn't cause it to crash out or anything.

Thanks for trying to reassure me but my experience of dealing with Virgin Media when something is going wrong is not pleasant. I suffered from HUGE disconnections for 13 months when my 50MB service was installed. Daily contact with the CEO office, complaints to ISPA.org, etc. I'd be a fool to go through the exact same thing with the Superhub. A firmware update sorted it out, but 13 months of paying for a nonsensical service is one step too far when there's no acknowledgement of failure at the end.

Virgin Media have only brought this public opinion on themselves, IMO, as they've been less than forthcoming with firmware updates, empty promises of 'modem only' modes, and in some cases breaking the kit with their beta updates.

Managing an Active Directory with approx 13,000 live accounts brings me into contact with a lot of people needing advice. They all get told the same thing : Avoid the Superhub at all costs.

VM missed the boat when it came to restoring confidence in their kit. My opinion will be forever jaded where this Superhub is concerned and if they insist on carrying it forward as a business decision then I will just sit on my VMNG300 modem with gigabit router and wait for a) other suppliers to catch up in headline speed, or b) cancel my VM service if my VMNG300 fails and can't be replaced.

However, if 100MB on a VMNG300 is possible, which it plainly is, then I will take that as an option all day long.

pip08456 · 13-05-2011, 20:44

Only some Stephen?