[Update] ALL 20>30Mb upgrade discussion - Page 147

Chrysalis · 12-05-2011, 23:38

Quote:

Originally Posted by Masque

Why because they are able to send out VMNG300 modems, so easily pleased.

if thats what you want to think sure.

But more to do with that its non scripted, can swap people between docsis1 and 3, spend time with you on your calls, actually do ring back, answer phone in timely manner without menus, and are customer focused aiming to keep you happy.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

Quote:

Originally Posted by Masque

Doubtful as most of our managers do not know our jobs so it would be unlikely for them to be any different.

They probably refer people to 2nd line or similar.

actually they usually dont.

zekeisaszekedoes · 13-05-2011, 00:12

Quote:

Originally Posted by Masque

Why because they are able to send out VMNG300 modems, so easily pleased.

So I take it you're not reading the parts where people repeatedly praise the polite and knowledgeable staff, myself included? Not to mention that when you ring the CEO's office there's none of the usual "press number to speak to x department" automated voice crap that every company seems to have these days?

I don't understand how someone can have a bunch of forum trophies when they're repeatedly rude and dismissive to others. Just because you work for VM, doesn't give you the right to slap people down in this way. In fact, every action I've seen of yours recently actually reflects badly on the company. It's disappointing.

Peter_ · 13-05-2011, 06:49

Quote:

Originally Posted by zekeisaszekedoes

I don't understand how someone can have a bunch of forum trophies when they're repeatedly rude and dismissive to others.

Just because you work for VM, doesn't give you the right to slap people down in this way. In fact, every action I've seen of yours recently actually reflects badly on the company. It's disappointing.

I slap people down? I rather doubt that, all that happens is people dislike that I do not kowtow and bend over backwards for them or even agree with every word they post even when it is incorrect.

If you look at the the pretty red signature below you will find that my views are my own and that I am posting here as an individual.

Nopanic · 13-05-2011, 09:20

Quote:

Originally Posted by Chrysalis

indeed the ceo office is how normal customer services should be.

Long break

Quote:

Originally Posted by Chrysalis

if thats what you want to think sure.

But more to do with that its non scripted, can swap people between docsis1 and 3, spend time with you on your calls, actually do ring back, answer phone in timely manner without menus, and are customer focused aiming to keep you happy.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

actually they usually dont.

Actually the CEO's office have an excellent network directly into the support departments, they can't do anything 1st line can't do, systems wise. I think they are great myself and totally agree that everyone who speaks to a customer should be of this standard, but please don't forget we have 1st line agents that are just as good.

Quote:

Originally Posted by zekeisaszekedoes

Just because you work for VM, doesn't give you the right to slap people down in this way.

It doesn't ? damn it, that's why I joined this forum

Chrysalis · 13-05-2011, 10:59

I dont doubt they use other departments to get issues resolved but they dont pass me onto 2nd line whilst on the phone.

zekeisaszekedoes · 13-05-2011, 13:52

Quote:

Originally Posted by Masque

I slap people down? I rather doubt that, all that happens is people dislike that I do not kowtow and bend over backwards for them or even agree with every word they post even when it is incorrect.

You're downplaying your actions just a bit.

You've all but called people liars on several occasions. You've also repeatedly reiterated information that later turned out to be incorrect, and stuck to your guns even when proven wrong.

Disagreeing with someone is fine. Calling them liars then spreading misinformation, that's hypocrisy, not polite debate.

Quote:

Originally Posted by Masque

If you look at the the pretty red signature below you will find that my views are my own and that I am posting here as an individual.

The point is, whether these views are yours or not you still represent the company when you post. I don't think a little disclaimer absolves you from misconduct.

Peter_ · 13-05-2011, 14:47

Quote:

Originally Posted by zekeisaszekedoes

You've all but called people liars on several occasions.

Do please point out these posts instead of posting lies yourself.

Quote:

Originally Posted by zekeisaszekedoes

The point is, whether these views are yours or not you still represent the company when you post. I don't think a little disclaimer absolves you from misconduct.

Are you really that stupid that you are now trying to say that me posting on here is a case of misconduct, you are truly a very stupid person who does not have a clue about anything hence the above post.

**Hugh** · 13-05-2011, 14:48

People need to calm down

Peter_ · 13-05-2011, 14:50

Quote:

Originally Posted by Hugh

People need to calm down

Deal with the fool who is trying to say my posts are a case of misconduct his posting is utter vindictive rubbish because we fail to agree to their way of thinking.

**Hugh** · 13-05-2011, 15:23

Everyone needs to calm down

Sirius · 13-05-2011, 15:45

Quote:

Originally Posted by zekeisaszekedoes

Disagreeing with someone is fine. Calling them liars then spreading misinformation, that's hypocrisy, not polite debate.

Glad You said that because that's exactly what a person did to me the other day from the other side of the argument in this thread.

Fspiders · 13-05-2011, 16:50

Just thought I'd mention my replacement super-hub is superb.

Was a nightmare waiting for it to arrive after being sent an ambit and delays due to weddings and bank holidays.

I was not very optimistic about it working like my original one did before the upgrade, however it's been brilliant. Not a single drop out. Super smooth networking and great wifi connection speeds.

All in all I'm back to being a happy customer, I'm just dreading any future updates!!!

[img]Download Failed (1)[/img]

Regards.

Peter_ · 13-05-2011, 18:04

Quote:

Originally Posted by Fspiders

Just thought I'd mention my replacement super-hub is superb.

Was a nightmare waiting for it to arrive after being sent an ambit and delays due to weddings and bank holidays.

I was not very optimistic about it working like my original one did before the upgrade, however it's been brilliant. Not a single drop out. Super smooth networking and great wifi connection speeds.

All in all I'm back to being a happy customer, I'm just dreading any future updates!!!

Regards.

My has been the same since install without any issues.

craigj2k12 · 13-05-2011, 18:06

Quote:

Originally Posted by Masque

My has been the same since install without any issues.

this is more proof that only a few superhubs have problems

Quote:

I was not very optimistic about it working like my original one did before the upgrade, however it's been brilliant. Not a single drop out

he is infact complimenting the fact that his new superhub works

Sirius · 13-05-2011, 18:07

Quote:

Originally Posted by Fspiders

Just thought I'd mention my replacement super-hub is superb.

Was a nightmare waiting for it to arrive after being sent an ambit and delays due to weddings and bank holidays.

I was not very optimistic about it working like my original one did before the upgrade, however it's been brilliant. Not a single drop out. Super smooth networking and great wifi connection speeds.

All in all I'm back to being a happy customer, I'm just dreading any future updates!!!

Regards.

Be careful, You might end up being called a liar. Glad to hear you have a good one.