TiVo Cheeky Virgin!!!!

HD addicted · 12-05-2011, 18:48

I've been confused if to leave VM and go to Sky cos Im not happy with losing channels and see Sky customers getting always more, but I decided to stay with VM cos of the Tivo. So waited for the 500 to arrive and finally today called them.
I actually pay Â£.72 thanks to retention cos I wanted to leave already few months ago so they give me a discount. Everything was ok, so Â£.49.99 for the box (fine), Â£.40 for the installation (fine) and Â£.3 a month extra (fine) until she says, it will be Â£.90 a month! Why??? Because you lose the discount retention has given you!!!
How cheeky is that?! So just for a box I'll have to pay almost Â£.20 more a month!? I already give VM around Â£.200 between mobiles and XL package!
This is it for me! It's a joke! Improve your TV package first!
Bye Virgin! Hello SKY!!!

RobboEdin · 12-05-2011, 18:54

Your post is unintelligible! Please re-read what you have written and re-write so we can understand and respond.

BenJSmyth · 12-05-2011, 18:56

Quote:

Originally Posted by HD addicted

I've been confused if to leave VM and go to Sky cos Im not happy with losing channels and see Sky customers getting always more, but I decided to stay with VM cos of the Tivo. So waited for the 500 to arrive and finally today called them.
I actually pay Â£.72 thanks to retention cos I wanted to leave already few months ago so they give me a discount. Everything was ok, so Â£.49.99 for the box (fine), Â£.40 for the installation (fine) and Â£.3 a month extra (fine) until she says, it will be Â£.90 a month! Why??? Because you lose the discount retention has given you!!!
How cheeky is that?! So just for a box I'll have to pay almost Â£.20 more a month!? I already give VM around Â£.200 between mobiles and XL package!
This is it for me! It's a joke! Improve your TV package first!
Bye Virgin! Hello SKY!!!

I would suggest you get onto retentions again and explain your situation and see if they can do you a better deal. Unless you are certain you want to go to Sky then just cancel, but I'm sure they will try and offer you something to stay.

Sirius · 12-05-2011, 19:18

Quote:

Originally Posted by HD addicted

I've been confused if to leave VM and go to Sky cos Im not happy with losing channels and see Sky customers getting always more, but I decided to stay with VM cos of the Tivo. So waited for the 500 to arrive and finally today called them.
I actually pay Â£.72 thanks to retention cos I wanted to leave already few months ago so they give me a discount. Everything was ok, so Â£.49.99 for the box (fine), Â£.40 for the installation (fine) and Â£.3 a month extra (fine) until she says, it will be Â£.90 a month! Why??? Because you lose the discount retention has given you!!!
How cheeky is that?! So just for a box I'll have to pay almost Â£.20 more a month!? I already give VM around Â£.200 between mobiles and XL package!
This is it for me! It's a joke! Improve your TV package first!
Bye Virgin! Hello SKY!!!

Whats all this Â£. stuff

devilincarnate · 12-05-2011, 19:21

Quote:

Originally Posted by BenJSmyth

I would suggest you get onto retentions again and explain your situation and see if they can do you a better deal. Unless you are certain you want to go to Sky then just cancel, but I'm sure they will try and offer you something to stay.

Well said, But in regards to this some people when they were going for the 1TB box they were getting told that they would lose their discounts.
Then when they called to clarify that they would lose their discount they were told by some and then they would not.

So I would give them a call?

---------- Post added at 18:21 ---------- Previous post was at 18:20 ----------

Quote:

Originally Posted by Sirius

Whats all this Â£. stuff

They are paying Â£0.72

Digital Fanatic · 12-05-2011, 19:24

Quote:

Originally Posted by devilincarnate

well said, but in regards to this some people when they were going for the 1tb box they were getting told that they would lose their discounts.
Then when they called to clarify that they would lose their discount they were told by some and then they would not.

So i would give them a call?

---------- post added at 18:21 ---------- previous post was at 18:20 ----------

they are paying Â£0.72

:d:d:d:d

lol

HD addicted · 12-05-2011, 19:47

Ok thank you to those who replied seriously. Just called retentions and they actually gonna install Tivo on the 18th. Im not gonna lose the discount and also had the 40 quid installation taken off the bill! Sorted!

Digital Fanatic · 12-05-2011, 19:49

Quote:

Originally Posted by HD addicted

Ok thank you to those who replied seriously. Just called retentions and they actually gonna install Tivo on the 18th. Im not gonna lose the discount and also had the 40 quid installation taken off the bill! Sorted!

Glad it's all sorted

devilincarnate · 12-05-2011, 19:49

Quote:

Originally Posted by HD addicted

Ok thank you to those who replied seriously. Just called retentions and they actually gonna install Tivo on the 18th. Im not gonna lose the discount and also had the 40 quid installation taken off the bill! Sorted!

Glad it's all sorted for you and hope you love it like the majority of us

HD addicted · 12-05-2011, 20:02

Cheers guys!

devilincarnate · 12-05-2011, 20:08

Quote:

Originally Posted by HD addicted

Cheers guys!

We are here to help and have a laugh as well

scrooge · 12-05-2011, 20:47

Quote:

Originally Posted by HD addicted

also had the 40 quid installation taken off the bill! Sorted!

what's that in Â£. ?

denphone · 12-05-2011, 20:49

Quote:

Originally Posted by devilincarnate

We are here to help and have a laugh as well

Yes so says one of the chuckle brothers.

BenJSmyth · 12-05-2011, 20:55

Quote:

Originally Posted by HD addicted

Cheers guys!

Glad you got it all sorted. I didn't think they'd let you go without at least trying to keep you.

devilincarnate · 12-05-2011, 21:02

Quote:

Originally Posted by denphone

Yes so says one of the chuckle brothers.

I do not live far away from where they were born and raised