Virgin Media lack of tv investment

[muppetman11]

Originally Posted by Stephen

Why is the customer right to expect more if the price rises?

Would you expect a bigger Mars Bars if the price went up?

Would you expect more gas, when the price rises?

Prices on things always rise. Ususally because the cost of supplying it rises.

Clearly Stephen in a competitive market people expect more when prices increase , hence why VM promote what things are being added to the service following the price rise.

http://www.virginmediapeople.com/pri...default.aspx#1

[Rillington]

Originally Posted by Stephen

Well its a utility type service provided to your home for starters.

It can be argued that telephone services are simialr to a utility but pay TV most definately is not.

[Coax]

Originally Posted by Stephen

Why is the customer right to expect more if the price rises?

Would you expect a bigger Mars Bars if the price went up?

Would you expect more gas, when the price rises?

Prices on things always rise. Ususally because the cost of supplying it rises.

It's not that we expect more for the same, but we don't expect less for more. I think the TV services has reduced in quality and value! So increases for less, that's what irritates me.

[Digital Fanatic]

Originally Posted by Coax

It's not that we expect more for the same, but we don't expect less for more. I think the TV services has reduced in quality and value! So increases for less, that's what irritates me.

hmmm. nobody complained when all those HD channels were added without a price increase

[denphone]

Originally Posted by Stephen

Well its a utility type service provided to your home for starters.

---------- Post added at 09:24 ---------- Previous post was at 09:22 ----------


So naturally then if your gas and electricity go up in price do you expect to get more energy? No its the same with Phone and TV services. Prices may rise each year but that doesn't mean you should get or expect to get anything extra.

A poor answer to my question me thinks.

---------- Post added at 14:44 ---------- Previous post was at 14:42 ----------

Originally Posted by muppetman11

No I would switch supplier

Prices will always rise in TV services , however the customer is right to expect more.

well done MM for seeing the point which l am making.

[denphone]

Originally Posted by Digital Fanatic

hmmm. nobody complained when all those HD channels were added without a price increase

Across the board we have had more than enough price increases with Virgin and then l get tivo and lose most of my loyalty discount as well so l have been hit with a triple whammy rise in my bills and apart from the mighty tivo box every other part of my bill has risen more than it used to.

Love the way you always include the VAT and Sky package price increases in your moans, when both of those were beyond VM's control...

btw, you didn't appear to address DF's point about no extra charge for th extra HD channels....

[denphone]

Originally Posted by Hugh

Love the way you always include the VAT and Sky package price increases in your moans, when both of those were beyond VM's control...

btw, you didn't appear to address DF's point about no extra charge for th extra HD channels....

Some of these channels you can get for nothing on freeview and freesat and if you remember we are paying 7.00 pounds for Skys HD Premium channels and have 25 less channels than Sky who charge a tenner for 50 plus HD channels plus we are paying a 3.00 tivo monthly fee as well.

[Stephen]

Originally Posted by denphone

Some of these channels you can get for nothing on freeview and freesat and if you remember we are paying 7.00 pounds for Skys HD Premium channels and have 25 less channels than Sky who charge a tenner for 50 plus HD channels plus we are paying a 3.00 tivo monthly fee as well.

So On Sky you would be paying a lot more then

25 less HD channels. Just over a year ago VM only had 1 or 2 HD channels so we have actually come a long way in that time!

You aren't made to pay the £7 if you don't want to and also VM don't actually have a charge for HD channels. Same with TiVo you don't have to pay that if you don't want TiVo.

[Rillington]

I think we all have differeing views as to the value of VM compared to Sky. If I had the same content with Sky then I'd be paying £20 per month more - £9 for ESPN and £10+ for HD. Therefore, VM on XL is good value when you compare like-for-like but not as good value as it was before as the last six months have seen two price increases (yes one was the VAT increase and out of VM's hands) but a reduction in the number of channels available.

The issue here is that VM upped the price by £2 per month in April but VM has made no effort to replace the channels lost. In other words, we are paying more but getting less. All it seems to be in 2011 is Tivo, and nothing else when it comes to TV and eventually people are going to downgrade of even cancel VM if VM continues to increase prices whilst offering fewer channels.

[denphone]

Originally Posted by Stephen

So On Sky you would be paying a lot more then

25 less HD channels. Just over a year ago VM only had 1 or 2 HD channels so we have actually come a long way in that time!

You aren't made to pay the £7 if you don't want to and also VM don't actually have a charge for HD channels. Same with TiVo you don't have to pay that if you don't want TiVo.

Virgin has come a long way but there is still a long way to go and why can,t you seperate yourself from your Virgin bias as it is very prevalent when you post your threads.

[Stephen]

VM tend to only increase the prices when they have to. ie when Sky raise their prices.

What channels were lost recently?

As I tried to say earlier, my Gas and Electric have just gone up in price again even though I am still getting exactly the same as I had before, or I used to pay 35p for a mars bar and yet now its 55p and its actually lighter and smaller than it used to be. Should I demand they increase the size inline with the price increase?

---------- Post added at 16:26 ---------- Previous post was at 16:25 ----------

Originally Posted by denphone

Virgin has come a long way but there is still a long way to go and why can,t you seperate yourself from your Virgin bias as it is very prevalent when you post your threads.

This has nothing to do with me working for VM at all. I am posting my own point of view on the subject and I don't agree with the postings of VM put up their prices so I want more channels, that a few people seem to keep posting.

[muppetman11]

Originally Posted by Stephen

VM tend to only increase the prices when they have to. ie when Sky raise their prices.

What channels were lost recently?

As I tried to say earlier, my Gas and Electric have just gone up in price again even though I am still getting exactly the same as I had before, or I used to pay 35p for a mars bar and yet now its 55p and its actually lighter and smaller than it used to be. Should I demand they increase the size inline with the price increase?

---------- Post added at 16:26 ---------- Previous post was at 16:25 ----------


This has nothing to do with me working for VM at all. I am posting my own point of view on the subject and I don't agree with the postings of VM put up their prices so I want more channels, that a few people seem to keep posting.

How long are VM staff going to flog this line of blaming Sky for all VM shortfalls

[denphone]

Originally Posted by muppetman11

How long are VM staff going to flog this line of blaming Sky for all VM shortfalls

We cannot blame Sky for everything even though l cannot stand them.

[passingbat]

Originally Posted by Stephen

25 less HD channels. Just over a year ago VM only had 1 or 2 HD channels so we have actually come a long way in that time!

You .

People seem to forget that. And they're free, not an extra £10.25 a month as they would be with Sky.