08-05-2011, 19:39
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#1
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Inactive
Join Date: Aug 2008
Location: Portsmouth
Services: 10MB Broadband, TV and Phone
Posts: 14
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Set top box dead?
Hi All
I seem to have lost all my VM services and the box itself seems to be dead. If I power it off and then back on, all I get is the box says LD20 and goes no further. So I have no phone or anything, can I do something to kick the box back into life? Thanks a lot.
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08-05-2011, 20:31
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#2
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 57
Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,291
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Re: Set top box dead?
try turning it off for a few minutes then turning back on.
check your neighbours, it might be an area issue.
---------- Post added at 21:31 ---------- Previous post was at 21:29 ----------
type you details here
https://my.virginmedia.com/service-s...B8434EE3215DEF
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
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08-05-2011, 20:37
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#3
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Inactive
Join Date: Dec 2003
Location: Nottingham
Services: V+, XL TV, Sky Sports/Movies, M broadband and phone
Posts: 366
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Re: Set top box dead?
Service status.
Sorry, this service isn't working at the moment. Please try again later on.
Vaguely ironic.
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08-05-2011, 20:40
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#4
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Inactive
Join Date: Aug 2008
Location: Portsmouth
Services: 10MB Broadband, TV and Phone
Posts: 14
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Re: Set top box dead?
Quote:
Originally Posted by Hom3r
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Done the box reboot a few times now thanks, still not a lot from the box. If there was a problem in the area would the box itself play up? The service status is not available at present!
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08-05-2011, 20:48
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#5
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,848
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Re: Set top box dead?
That would appear to be an area fault.
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08-05-2011, 20:52
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#6
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Inactive
Join Date: Aug 2008
Location: Portsmouth
Services: 10MB Broadband, TV and Phone
Posts: 14
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Re: Set top box dead?
Quote:
Originally Posted by pip08456
That would appear to be an area fault.
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Please explain how you know that if the service status is not available?
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08-05-2011, 20:58
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#7
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,848
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Re: Set top box dead?
If the service status is not available there is a problem somewhere, if the STB is not working, there is a problem somewhere, if you've tried rebooting several times, there's a problem somewhere, no phone, there's a problem somewhere.
Anything else?
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08-05-2011, 21:01
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Set top box dead?
LD20 usually points to an area issue, do you still get broadband through your set top box as it may have failed and if that is the case you may need a standalone modem and a new set top box.
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08-05-2011, 21:21
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#9
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Set top box dead?
or a cut cable
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08-05-2011, 21:31
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#10
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Set top box dead?
Quote:
Originally Posted by jb66
or a cut cable
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It sounds like the STB is still used as a modem.
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08-05-2011, 21:32
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#11
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,848
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Re: Set top box dead?
---------- Post added at 22:32 ---------- Previous post was at 22:32 ----------
[/COLOR]
Quote:
Originally Posted by Masque
It sounds like the STB is still used as a modem.
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Quote:
Originally Posted by jb66
or a cut cable
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Still sounds like a fault! 
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08-05-2011, 21:36
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#12
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Set top box dead?
Quote:
Originally Posted by Masque
It sounds like the STB is still used as a modem.
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LD20 is a samsung STB error code, Ive never seen a sammy used as a modem
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08-05-2011, 21:42
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#13
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Set top box dead?
Quote:
Originally Posted by jb66
LD20 is a samsung STB error code, Ive never seen a sammy used as a modem
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We get LD20 on all boxes now as they are shown in our FDT.
I have had LD20 on my SA V+
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10-05-2011, 20:05
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#14
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 57
Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,291
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Re: Set top box dead?
Quote:
Originally Posted by Masque
We get LD20 on all boxes now as they are shown in our FDT.
I have had LD20 on my SA V+
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Can VM see if a box dies or has a fault?
I only ask because, on Saturday there was a Rolls-Royce in our local shpping centre, and the driver was telling us if the car gets a punchure, it inflates the tyre with a hole filling stuff (cannot think of the stuff), and calls RR, they then call you to find out were you are going and arrange to have a tyre waiting for you, now thats what I call a service.
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
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10-05-2011, 20:50
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#15
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Set top box dead?
Quote:
Originally Posted by Hom3r
Can VM see if a box dies or has a fault?
I only ask because, on Saturday there was a Rolls-Royce in our local shpping centre, and the driver was telling us if the car gets a punchure, it inflates the tyre with a hole filling stuff (cannot think of the stuff), and calls RR, they then call you to find out were you are going and arrange to have a tyre waiting for you, now thats what I call a service.
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There is a little difference between what Rolls Royce charge you and what Virgin Media charge. I would expect the kind of service they offer for a car costing north of £200,000.
As for seeing if the box is faulty, they can do things like download the error log on the box, but that assumes that the box isn't actually dead, and is able to communicate via Cable.
I suspect that Virgin do have hardware within the network that is able to detect faults in the network and notifies the relevant departments, but I am not sure that would be practical for 3 million STBs.
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