22-04-2011, 07:17
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#1
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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V+ service activation
Every morning around 06:00 I get a message come on my TV something like “You V+ service will be activated shortly”. This stays on the screen for about 5 minutes, then the box reboots. Then after about a minute another message saying “Your digital TV will start shortly”. Then after a few more minutes everything is back to normal.
This has only started this week. Is this something new and should happen, or is this a fault?
The box is one of the new V+ plus ones as the old one gave up a few months ago.
Anyone got any advice please.
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22-04-2011, 12:51
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#2
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,951
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Re: V+ service activation
I've heard of V+'s occasionally re-booting like this, but if it's happening persistantly there may be an issue. Might be worth making sure you're smartcard is correctly seated in it's slot.
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22-04-2011, 12:52
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#3
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cf.mega poster
Join Date: Jun 2003
Posts: 9,025
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Re: V+ service activation
It's a fault which is under investigation. A box swap won't help, so please bear with us until it's fixed.
However, I wasn't aware that the message stayed on the screen that long. Can you be exact about the time the message appears, and then the time the box reboots?
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22-04-2011, 19:20
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#4
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: V+ service activation
Quote:
Originally Posted by spiderplant
It's a fault which is under investigation. A box swap won't help, so please bear with us until it's fixed.
However, I wasn't aware that the message stayed on the screen that long. Can you be exact about the time the message appears, and then the time the box reboots?
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Thanks for that.
Might be a few day before I get back to you don't have to be up early again till next Tuesday.
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23-04-2011, 10:09
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#5
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Inactive
Join Date: Aug 2008
Services: TiVo, V+, XXL BB, XL TV, XL Telco 3x Cisco HD
Posts: 285
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Re: V+ service activation
Doing an installation, if the live tv hasnt come through on the box, eventually it will come up saying the V+ will be activated, but this only takes about 3 minutes tops before the box reboots itself.
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06-05-2011, 08:29
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#6
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: V+ service activation
Sorry haven't got back, but haven't been up early for the last few weeks.
Normal service resumes next week
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13-05-2011, 20:09
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#7
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Inactive
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: V+ service activation
It hasn't done it all week, then this morning it did it again. The first message around 2 minutes then about another 3 minutes to re boot.
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