Quick broadband question

pesty · 01-05-2011, 11:09

Hi all, my son is getting virgin broadband installed soon along with virgin tv. He's getting the superhub but at the moment doesn't have a p.c or laptop. So the question is does he need either of these to have the broadband installed. At the moment the only things he has that work online are a ps3 an xbox and an iPod. He is getting a laptop but not until after the broadband is installed, we just wondered if the technician would still be able to install without it.

craigj2k12 · 01-05-2011, 11:38

the superhub is installed and activated with a computer, the installer opened a web page which was something like engineer.virginmedia.com on my laptop, which activated the superhub, and let me set up an account with virgin. this might be possible with the ps3's web broswer, or the xbox, but you will need to discuss this with the engineer

pesty · 01-05-2011, 11:41

Quote:

Originally Posted by craigj2k11

the superhub is installed and activated with a computer, the installer opened a web page which was something like engineer.virginmedia.com on my laptop, which activated the superhub, and let me set up an account with virgin. this might be possible with the ps3's web broswer, or the xbox, but you will need to discuss this with the engineer

I suppose I could lend him my laptop for now until he gets he's own. So he then could get the broadband installed.

Nopanic · 01-05-2011, 11:50

The first time a customer uses BBI they have to go through activation. Although this can be bypassed from VM's side it is a requirement of the install to make sure all your details are correct and your email is setup.

If you lend him the laptop for the install, can use that and also setup the hubs wireless, then he'll be fine with the PS3.

jb66 · 01-05-2011, 14:20

Nah the installer can activate your broadband over the phone

Peter_ · 01-05-2011, 14:22

Quote:

Originally Posted by jb66

Nah the installer can activate your broadband over the phone

Do you not mean that we can activate it for you when you call technical support.

jb66 · 01-05-2011, 14:27

You used to be able to do it on iPhone but they changed the page

Peter_ · 01-05-2011, 14:29

Quote:

Originally Posted by jb66

You used to be able to do it on iPhone but they changed the page

Easier and quicker to call us as we can remove them from the walled garden in seconds and reboot the modem unlike quickstart.

craigj2k12 · 01-05-2011, 14:45

Quote:

Originally Posted by Masque

Easier and quicker to call us as we can remove them from the walled garden in seconds and reboot the modem unlike quickstart.

my installer gave me the webpage activation and said when it says re-start, the superhub usually freezes and i would need to manually restart it, but it worked fine, that was on the original firmware as well

Peter_ · 01-05-2011, 14:51

Quote:

Originally Posted by craigj2k11

my installer gave me the webpage activation and said when it says re-start, the superhub usually freezes and i would need to manually restart it, but it worked fine, that was on the original firmware as well

It does not always work so calling us is usually quicker especially if swapping to a hub on a self install as it sometimes takes you into activation which is not required on an existing installation.

craigj2k12 · 01-05-2011, 14:55

Quote:

Originally Posted by Masque

It does not always work so calling us is usually quicker especially if swapping to a hub on a self install as it sometimes takes you into activation which is not required on an existing installation.

you just want a phone call dont you lol

are you in work bored?

Peter_ · 01-05-2011, 14:56

Quote:

Originally Posted by craigj2k11

you just want a phone call dont you lol

are you in work bored?

We do not do Sundays and even offshore can handle just such a call.

Nopanic · 01-05-2011, 16:21

Quote:

Originally Posted by jb66

Nah the installer can activate your broadband over the phone

Quote:

Originally Posted by Masque

Do you not mean that we can activate it for you when you call technical support.

Quote:

Originally Posted by Masque

Easier and quicker to call us as we can remove them from the walled garden in seconds and reboot the modem unlike quickstart.

Quote:

Originally Posted by Masque

It does not always work so calling us is usually quicker especially if swapping to a hub on a self install as it sometimes takes you into activation which is not required on an existing installation.

Masque, I've very disappointed with you .. you're normally all about process.. removing a new install from the WG is a bad idea, it will 9/10 generate a call later on.

All customers need to be encouraged to complete activation ..

jb66, I think you said you're a tech .. you want to be careful calling in for new customers.. one of the things I'm looking at is checking for customers not using the flow and reporting back on it..

The Flow is there to give the customer the full use of VMs services,

jb66 · 01-05-2011, 17:19

The procedure is for us to call up. Its bad customer service to install broadband and not activate it for ps3. Also we need it activated to check it's moved over to docsis3 successfully and see if the power levels changed. If you need any help to find out why it has to be done pm me

craigj2k12 · 01-05-2011, 17:20

Quote:

Originally Posted by jb66

The procedure is for us to call up. Its bad customer service to install broadband and not activate it for ps3. Also we need it activated to check it's moved over to docsis3 successfully and see if the power levels changed. If you need any help to find out why it has to be done pm me

can you not use the activation website on the ps3?