50M : Superhub is nowhere near as bad as people say!

[sniper007]

I'd like to see better debugging/logging options on the superhub so we can work out why it sometimes behaves the way it does like with reboots. I might also start a new thread about hardware revisionsas Id be interested in that. Can someone state what hardware revisions of the superhub there are so I can start one with a poll? I know there is 2.0. Is there 1.0? 1.1 ?

[pip08456]

Don't you mean hardware version?

[Nopanic]

Originally Posted by jb66

Hens have beaks

[pip08456]

Originally Posted by Masque

They are getting as rare as hens teeth.

---------- Post added at 10:40 ---------- Previous post was at 10:38 ----------


I have never denied that the CEO's office may be able to get you a VMNG300 but supplies will be finite which I have said on many occasions.

At the risk of repeating myself.

[Peter_]

I am more amused at some peoples belief that the VMNG300 will make a triumphant return but sadly it is consigned to annals of time as the Superhub is the way forward with modem mode on the horizon.

[jb66]

Put my dud to 145 mode yesterday, not a reboot yet....

[pip08456]

Originally Posted by jb66

Put my dud to 145 mode yesterday, not a reboot yet....

It took you so long to try that after it's been posted many times?

[Jon T]

I've been using a Linksys 320N router on connected to my Superhub since the SH replaced my SB4100, thought i'd give the Superhub a chance on it's own the other day, so I unplugged the 310N turned on the wireless on the superhub, that setup lasted for about.

The more serious problems seem to have started yesterday, completely lost access to the internet, logged in to the Superhub and found "Network Access Denied", this was solved by a reboot. Same thing happened again today. Just waiting to see if the repeats itself again. Only other thing I notice it that I now have the R26 firmware.

To sum up my experience, until the reboots i've had no problems with the Superhub at all. But forget using the wireless on it, you need to be so close to it you may a cabled connection instead.

[Stuart]

The facts, as I see them, are that while there is a problem (if there weren't, VM wouldn't be rushing a fix out), but it's probably not as widespread as some forum members (and news sites) would have you believe. If it was, then I suspect that VM would pull the superhub and go back to the modems. Anything rather than risk the damage to their reputation a mass failure would cause.

Now, whether we like it or not, one of the metrics VM will use to determine if there is a problem is the number of reported faults and the type. Most of us will not have access to that info. Even the VM staff members may not have access (or they may do), but Masque *is* dealing with customers, so at least he will have an idea of how many customers he is dealing with that have problems.

Another fact is that people don't tend to join forums to say that they are getting good service. They do, however, tend to join forums to say they aren't.

Only the staff members themselves know exactly what diagnostic info they have from the device. You can argue that data is only a good as those entering it (which is true), but what about the data that comes from the devices themselves?

[craigj2k12]

Originally Posted by Stuart

The facts, as I see them, are that while there is a problem (if there weren't, VM wouldn't be rushing a fix out), but it's probably not as widespread as some forum members (and news sites) would have you believe. If it was, then I suspect that VM would pull the superhub and go back to the modems. Anything rather than risk the damage to their reputation a mass failure would cause.

Now, whether we like it or not, one of the metrics VM will use to determine if there is a problem is the number of reported faults and the type. Most of us will not have access to that info. Even the VM staff members may not have access (or they may do), but Masque *is* dealing with customers, so at least he will have an idea of how many customers he is dealing with that have problems.

Another fact is that people don't tend to join forums to say that they are getting good service. They do, however, tend to join forums to say they aren't.

Only the staff members themselves know exactly what diagnostic info they have from the device. You can argue that data is only a good as those entering it (which is true), but what about the data that comes from the devices themselves?

while masque is a very nice guy, and very helpful chap, I do think that VM are bullying their staff into not admitting that there are any faults with the superhub, as he often defends it in instances where it really isnt necessary

[Stuart]

While I wouldn't put it past VM to do that, they aren't actually denying there is any problem. On the contrary, they are rushing a new version of the firmware in an apparent effort to fix the problem you seem to think they are denying.

[Peter_]

Originally Posted by craigj2k11

while masque is a very nice guy, and very helpful chap, I do think that VM are bullying their staff into not admitting that there are any faults with the superhub, as he often defends it in instances where it really isnt necessary

I only state that mine works without issue, it just works regardless of how I set it up and it has never rebooted once apart from an outage 2 weeks ago, it may just be the local network has no issues.

If the were major issues we would be made aware and all we have been told is that the R26 has been released and that modem mode should appear in around 2 months time which was the promised date of June which people seem to have forgotten.

[pip08456]

Originally Posted by Masque

I only state that mine works without issue, it just works regardless of how I set it up and it has never rebooted once apart from an outage 2 weeks ago, it may just be the local network has no issues.

If the were major issues we would be made aware and all we have been told is that the R26 has been released and that modem mode should appear in around 2 months time which was the promised date of June which people seem to have forgotten.

Modem mode was not first promised for release in June. It was promised for May.

[Chrysalis]

Originally Posted by Stuart

While I wouldn't put it past VM to do that, they aren't actually denying there is any problem. On the contrary, they are rushing a new version of the firmware in an apparent effort to fix the problem you seem to think they are denying.

which makes it more amusing that whilst they officially admit to at least some of the problems that staff on here still deny it all.

[Peter_]

Originally Posted by pip08456

Modem mode was not first promised for release in June. It was promised for May.

I am sure it was May/June but it will be here soon enough anyway.