50M Superhub is nowhere near as bad as people say! - Page 5

Peter_ · 21-04-2011, 20:25

Quote:

Originally Posted by jb66

So who would raher have a Superhub over a VMNG300?

As the is no option to choose................

Chrysalis · 21-04-2011, 21:38

Quote:

Originally Posted by Masque

VM has least complaints on Landline & Broadband.

http://www.cableforum.co.uk/board/10...l#post35218968

those figures show complaints have doubled between october 2010 and now.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

Quote:

Originally Posted by Nopanic

You haters read a few reports that the SH is rubbish and from then on you stick your fingers firmly in your ears and shout as loud as you can "its crap, its crap, its crap"

It has faults, everything has faults, it has users that don't like it, everything has users like that .. its not suitable for .. blah blah blah ..

Regardless of how many people you see with a faulty hub, or how many people have complained on a forum about it, the figures for success massively outweigh those of the failures.

Now I'm sure you'll be thinking well, all the customers who haven't called in are just too lazy and if you want to think like that you can.

VM are working on its faults, they have acknowledged these faults and continue to test and improve. Whether you lot like it or not, the number of successful installs, live modems, modems seeing full speed, etc is miles higher than the complaints and issues.

Personally, I don't care. The SH can be replaced tomorrow or it can live for ever, it really make no difference to me. I'm giving you facts .. I'm not telling you I think its good and I'm not telling you I think there are more successes, I know it. If you choose not to believe me, then screw you

You welcome to show these figures and the source, then I will respect it as fact. Although the fault reporting at VM leaves a lot to be desired so any figures with tech support as the source are unreliable.

Nopanic · 22-04-2011, 06:18

Quote:

Originally Posted by Chrysalis

those figures show complaints have doubled between october 2010 and now.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

You welcome to show these figures and the source, then I will respect it as fact. Although the fault reporting at VM leaves a lot to be desired so any figures with tech support as the source are unreliable.

If VM want to make them public then they will. After your many years working for VM and analysing faults, trends and calls, I bow to your superior knowledge .. oh wait .. you make it up as you go along .. dur silly me.

Chrysalis · 22-04-2011, 08:12

Quote:

Originally Posted by Nopanic

If VM want to make them public then they will. After your many years working for VM and analysing faults, trends and calls, I bow to your superior knowledge .. oh wait .. you make it up as you go along .. dur silly me.

right so we back to just taking your word for it and trusting VM's fault report system, no thanks.

I find you arrogant to be honest as I have 6 times now told you have I conclude what I have, its not making it up, yet you appear to simply be ignoring it, the type of guy who turns a blind eye to something he doesnt want to believe. No wonder VM is a mess if they have you doing analysis.

**Hugh** · 22-04-2011, 08:28

Quote:

Originally Posted by Chrysalis

You welcome to show these figures and the source, then I will respect it as fact.

Although the fault reporting at VM leaves a lot to be desired so any figures with tech support as the source are unreliable.

Those two statements appear to be inherently contradictory, as the only holistic source of data could be the VM faults system, which you appear to be stating you would not accept?

Nopanic · 22-04-2011, 08:46

Quote:

Originally Posted by Chrysalis

right so we back to just taking your word for it and trusting VM's fault report system, no thanks.

I find you arrogant to be honest as I have 6 times now told you have I conclude what I have, its not making it up, yet you appear to simply be ignoring it, the type of guy who turns a blind eye to something he doesnt want to believe. No wonder VM is a mess if they have you doing analysis.

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TJS · 22-04-2011, 09:24

I love how off topic this has gone. LOL.

Peter_ · 22-04-2011, 10:43

Quote:

Originally Posted by Chrysalis

those figures show complaints have doubled between october 2010 and now.

Still well better than any other comparable ISP but you have ignored that bit I see.

jb66 · 22-04-2011, 10:53

Haven't you noticed we could help alot of folk, I.e high upstream low snr. Now someone has an issue it's put down to the superdud

arcimedes · 22-04-2011, 11:40

Its quite obvious to me that things must be really bad as Virgin are sending round a tech on Easter Monday to fix my high upstream power problem.

Oh no sorry its a fault on the Superdud as we are apparently blaming everything including the smog warning on it

---------- Post added at 12:40 ---------- Previous post was at 12:38 ----------

P.S. Actually I was quite amazed and pleased and said so to Kevin on support that they were able to send someone so quickly.

yorkshireborn · 22-04-2011, 11:54

Quote:

Originally Posted by Nopanic

this is the person you don't want on the other end of the phone as you try to report a problem.

Peter_ · 22-04-2011, 11:58

Quote:

Originally Posted by jb66

Haven't you noticed we could help alot of folk, I.e high upstream low snr. Now someone has an issue it's put down to the superdud

Well it is a good thing that I actually check everything to ascertain what the issue actually is as the is no way I could say it is the equipment if it is simply a power level issue.

Sirius · 22-04-2011, 12:00

Looking in from the outside on this thread all i can see on both sides of the coin are so called intelligent adults acting like a bunch of kids in a school yard. One groups says "i am right and nothing you say will change it" The other group is saying "i am right and nothing you say will change it". One day you will all grow up.

Mick Fisher · 22-04-2011, 12:05

VM could have avoided most of the mud slinging in the superdud fiasco by simply including a modem bridge mode in the original firmware. So why didn't they? Was it stupidity, plain old arrogance or is their a master plan behind it all.

It's apparently already been shown to be a simple fix. Funny how that demonstration brought about a furore to release a bugged firmware that firmly slammmed the door on ssh access.

Anyways why does the bridge mode fix keep getting pushed back and back. Sometime in June now we hear.

I have a nasty feeling that some sort of behavioural advertising scheme is at the root of all this. Maybe a scheme that is impossible to opt out of when stuck with using the superhub. Maybe bridge mode is shelved until a way is figured to implement it on any modem/router combi.

All supposition of course.

Sirius · 22-04-2011, 12:22

Quote:

Originally Posted by Mick Fisher

I have a nasty feeling that some sort of behavioural advertising scheme is at the root of all this. Maybe a scheme that is impossible to opt out of when stuck with using the superhub. Maybe bridge mode is shelved until a way is figured to implement it on any modem/router combi.

All supposition of course.

OMG now phorm enters the scene