50M Superhub is nowhere near as bad as people say!

TJS · 20-04-2011, 21:12

Ok this might not be in the right forum ,but i feel that it has to be said for people like me who spent the week or so on the run-up to an install reading all the horror stories through this forum.

While it is early days - only been installed for 8 hrs I have been achieiving the full download and upload speed, even over wifi! there have been no problems at all, the only problem that we did have was with the wireless at first but that was down to the channel setting for the wifi being set on auto, manually setting it to channel 6 works perfect.

achieved a solid 6.2 MB/s download on steam.

Only complain that i do have is when we had troubles with the WiFi at first when we phoned up it took 4 hours or so of being transferred from department to department and the solution to the problem ended up being nothing that they suggested, also we got a phone call at 10:00 pm asking if everything was sorted, which seems too late really.

But other then that perfect.

weesteev · 20-04-2011, 21:15

Nice one TJS, good to hear your running OK. I was beginning to wonder for a while if my Superhub was the only one working fine...

riccojames · 20-04-2011, 21:36

There will be trouble ahead... lol

arcimedes · 20-04-2011, 21:39

Quote:

Originally Posted by weesteev

Nice one TJS, good to hear your running OK. I was beginning to wonder for a while if my Superhub was the only one working fine...

I Agree, I had a Linksys WRT120N for the last few years and it wouldnt run my WiFi card faster than g. It was only in the last 6 months that they produced new software that actually allowed n cards to run at n speeds.

I dont have problems with wifi acess perhaps because we have a Victorian house which has solid ouside walls two standard bricks thick ( no breeze blocks) and the internal walls are only one brick thick. I can connect with my mobile from the bottom of the garden 40 ft of garden plus two internal walls with no problems. I used inssider to choose the channels as there are few wifi routers in use around here but I dont do any online gaming.

nigelmclelland · 20-04-2011, 21:39

I found things ran smoother by turning of the Firewall and IP flood on the SuperHub. The only problem I have is with "Lovefilm" on the PS3 - it takes ages to load, everything else is ok.

Peter_ · 20-04-2011, 21:40

Quote:

Originally Posted by weesteev

Nice one TJS, good to hear your running OK. I was beginning to wonder for a while if my Superhub was the only one working fine...

Mine is also working as are the majority of Superhubs out there strangely enough.

20-04-2011, 21:45

Quote:

Originally Posted by Masque

Mine is also working as are the majority of Superhubs out there strangely enough.

It's always the same we only hear about things that don't work

If my vm supplied router (50mg) accidentaly on purpose stops working can i get a superhub

Daveoc64 · 20-04-2011, 21:45

Quote:

Originally Posted by Masque

Mine is also working as are the majority of Superhubs out there strangely enough.

So the problem that Virgin Media is rushing an update out to fix in less than a week doesn't exist?

You don't rush out an update like that when there isn't a serious problem

Usually when people don't have a problem with a device it's because they don't use the features that are broken.

Someone in another thread said that they didn't have any problems with the wireless on the Superhub - then it turned out that they didn't use wireless.

TJS · 20-04-2011, 21:47

Also over wifi

Peter_ · 20-04-2011, 21:50

Quote:

Originally Posted by Daveoc64

So the problem that Virgin Media is rushing an update out to fix in less than a week doesn't exist?

You don't rush out an update like that when there isn't a serious problem

Usually when people don't have a problem with a device it's because they don't use the features that are broken.

Someone in another thread said that they didn't have any problems with the wireless on the Superhub - then it turned out that they didn't use wireless.

I have had a Superhub for 2 months now without any issue and everything works without any issues.

The vast majority of customers have no issues with either hub as the are hundreds of thousands out there all working fine.

Daveoc64 · 20-04-2011, 21:52

Quote:

Originally Posted by Masque

I have had a Superhub for 2 months now without any issue and everything works without any issues.

The vast majority of customers have no issues with either hub as the are hundreds of thousands out there all working fine.

"Working fine" isn't really true.

The big issue with the firewall leaves two problems:

Turning the firewall settings off ensures that things like VOIP and Gaming work fine, but Downloads (including streaming video) may drop prematurely.

Turning the firewall settings on makes downloads work again, but can interfere with gaming and VOIP.

If you have the firewall on and you don't play games then you won't see the problem - it doesn't mean that there isn't a problem there though.

The other issue with the Superhub, where using wireless channels above 9 causes the wireless network to be unusable after a while, will again only be noticed by people that are using one of the affected channels.

adzii_nufc · 20-04-2011, 21:57

Quote:

Originally Posted by Masque

I have had a Superhub for 2 months now without any issue and everything works without any issues.

The vast majority of customers have no issues with either hub as the are hundreds of thousands out there all working fine.

Excellent point.

As I refuse to use Wireless networking I cannot comment any further with the Superhub as I'll be using mine with no problems!

Quote:

"Working fine" isn't really true.

How not? Do you personally go to customers houses around the UK and check to see if they are having problems?
Seeing Forum posts with problems does not count as its minimal compared to the vast amount out there.

ferretuk · 20-04-2011, 22:11

Interesting Register article

Daveoc64 · 20-04-2011, 22:14

Quote:

Originally Posted by adzii_nufc

How not? Do you personally go to customers houses around the UK and check to see if they are having problems?

As I said above, the product has defects when used in certain ways.

The user choosing to not use the product in those ways does not remove the fact that the product is faulty.

A car that breaks down on the Motorway still has a problem if you only use it on residential streets.

adzii_nufc · 20-04-2011, 22:30

As Virgin have already pointed out. Although I'm still failing to see the Hundreds of thousands of people ranting and complaining.

Out of the people that do own a Superhub I only see the minority complaining.. So what am I missing?