[Update] ALL 20>30Mb upgrade discussion

[Ignitionnet]

http://www.theregister.co.uk/2011/04..._still_wobbly/

It's been nearly two months since our exclusive report about Virgin Media's Superhub router/modem combo boxes playing havoc with newly-upgraded customers' connections - but sadly for the telco there's still trouble at the mill.

That's despite Virgin Media promising to fix the dips in speed and stability problems by issuing a firmware update and pushing the patch out automatically to all its Superhub users.

It turns out the company has so far applied two firmware updates (R24 and R25) to the flaky kit in an effort to resolve the glitches.

But reports are now coming in to Vulture Central about "interrupted downloads, poor iPlayer, Last.fm [and] YouTube streaming and other problems that all seem to relate to a larger than expected amount of TCP RST packets being thrown around by the router during operation".

[pip08456]

Originally Posted by Ignitionnet

http://www.theregister.co.uk/2011/04..._still_wobbly/

Originally Posted by Masque

About what exactly.

[craigj2k12]

Originally Posted by Ignitionnet

http://www.theregister.co.uk/2011/04..._still_wobbly/

you should be denying anything, the superhub would have half the fuss if the firmware was built properly, i could do better on a bucking bronco

[Peter_]

Originally Posted by pip08456

Mine works fine without any issue so the head in the sand belongs to the people who refuse to ring in just incase they get an Offshore agent.

[Ignitionnet]

Originally Posted by Masque

Mine works fine without any issue so the head in the sand belongs to the people who refuse to ring in just incase they get an Offshore agent.

The head in the sand in this case belongs to someone who thinks the statement 'Mine works fine without any issue' has any relevance to the wider picture, which is clearly not so rosy.

However often you repeat that mantra it doesn't mean that others don't have issues.

Agreed, Igni - however, some others also seem to be stating that their problems are the norm.

[Peter_]

Originally Posted by Ignitionnet

The head in the sand in this case belongs to someone who thinks the statement 'Mine works fine without any issue' has any relevance to the wider picture, which is clearly not so rosy.

However often you repeat that mantra it doesn't mean that others don't have issues.

I am talking about people stating that they will not call in to get a fault fixed because they may hear an indian voice and would rather wait out their contract and continue to pay for a service they are unhappy with.

Remember you voted with your feet over 50Mb and anyone that does not complain as you did must be a fool.

They are the people with their heads stuck in the sand, either that or they are mad.

[pip08456]

Originally Posted by Ignitionnet

The head in the sand in this case belongs to someone who thinks the statement 'Mine works fine without any issue' has any relevance to the wider picture, which is clearly not so rosy.

However often you repeat that mantra it doesn't mean that others don't have issues.

Quite well put and explained the relevance of my post 100%. Thanks Igni.

[Chrysalis]

Masque in all honesty they dont need phone calls, its quite clear already on their forum feedback and the bad press there is a significant problem.

[jb66]

Call up and say what? I've had 4 all the same? What shall I do next? Let some Indian tell me to switch it off? Change to wep and 54mbit mode?

[Helix]

R26 is ready for testing and they think it will fix the streaming issue: http://community.virginmedia.com/t5/...11/td-p/453763

They are asking for testers now, and looking to put it live by the end of the week if it works ok. Or in other words we will release it regardless of the feedback we get and manage to break something else in the process.

[Peter_]

Originally Posted by Chrysalis

Masque in all honesty they dont need phone calls, its quite clear already on their forum feedback and the bad press there is a significant problem.

What bad press is that as not seen any but would appreciate any links as I suppose would others.

[Chrysalis]

Originally Posted by Helix

R26 is ready for testing and they think it will fix the streaming issue: http://community.virginmedia.com/t5/...11/td-p/453763

They are asking for testers now, and looking to put it live by the end of the week if it works ok. Or in other words we will release it regardless of the feedback we get and manage to break something else in the process.

I posted on the beta forums they should have kept bridge mode at the top of the list, because if that is released and working people will be much more forgiving of bugs as bridge mode would bypass them. Instead VM seem to be delaying bridge mode as long as possible to try and make people to not want it anymore.

[pip08456]

Originally Posted by Helix

R26 is ready for testing and they think it will fix the streaming issue: http://community.virginmedia.com/t5/...11/td-p/453763

They are asking for testers now, and looking to put it live by the end of the week if it works ok. Or in other words we will release it regardless of the feedback we get and manage to break something else in the process.

"If this testing is successful and the firmware resolves the problems you've seen then we aim to distribute this firmware to all Super Hub users by the end of the week."

Gives plenty of time for testing and reviewing any feedback received

What IS the point of asking for testers if it's going live by weekend?

[Chrysalis]

I have plugged in my superhub and asked them to push R26 out to it asap. I will do my best to test it, cant guarantuee VM will take feedback serious tho.