General TiVo Discussion Part 2
15-04-2011, 12:30
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#1591
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,017
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Re: General TiVo Discussion Part 2
Just had my install date revised - now Thursday 21st of April.
I've got the following week off, so lots of time to play with the shiny new toy..... 
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15-04-2011, 12:33
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#1592
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Inactive
Join Date: Feb 2007
Location: Hertfordshire
Services: VIP 50
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by fixerman
Good news Gill! 
Still no news here yet. 
Good luck and let us know how it goes. |
Thanks. Will do! 
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15-04-2011, 12:52
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#1593
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Inactive
Join Date: Aug 2009
Location: Epsom
Services: V+. Tivo (soon). BB XL.
Posts: 227
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Re: General TiVo Discussion Part 2
Phoned Virgin again. Still the same story. Said they cant add two promo codes onto account so i will still lose my loyalty discount.
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15-04-2011, 13:00
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#1594
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
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Re: General TiVo Discussion Part 2
!2.00 now and still no call from the installer. Now I am getting worried! 
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15-04-2011, 13:17
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#1595
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,017
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Re: General TiVo Discussion Part 2
I think some of the confusion over upgrade billing is between bundle discounts (for instance, I have XL Triple Saving on my bill) and loyalty discounts (I know I was confused until I checked my bill). It appears that we keep bundle discounts, but some people are losing loyalty discounts.
Any VM staff, please feel free to correct my misconception if necessary.
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15-04-2011, 13:21
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#1596
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Inactive
Join Date: Jul 2010
Location: North West England
Services: 2x TiVo
Posts: 312
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Re: General TiVo Discussion Part 2
Just wondering for when I do my order, if you fill in the online form, do they just contact you via e-mail or do they phone you to confirm the order?
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15-04-2011, 13:24
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#1597
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by fixerman
!2.00 now and still no call from the installer. Now I am getting worried! |
Couldn't wait any longer so I called up. It appears that my install time was changed to afternoon. 
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15-04-2011, 13:38
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#1598
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Inactive
Join Date: Apr 2004
Location: Warrington
Services: | Freeview | VirginTV XL with TiVo | BB L | Phone M |
Posts: 564
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Re: General TiVo Discussion Part 2
I've just had a confusing email from VM about Tivo.
I ordered online and requested Tues 26th April 8:00 - 13:00 and 13:00 - 18:00.
The email I received says congratulations, the charge will appear on your next bill. We are sending one of our technicians round on 19/04/2011 6PM to install.
Does this sound right, or is this a mistake in the email (I am at work at the moment so can't check this; I will tonight if I don't get a response here). That date and time would be ideal if it's true.
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15-04-2011, 13:40
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#1599
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by fixerman
Couldn't wait any longer so I called up. It appears that my install time was changed to afternoon. |
was it because the tech was behind this morning or was it just changed?
---------- Post added at 12:40 ---------- Previous post was at 12:39 ----------
Quote:
Originally Posted by mentalis
I've just had a confusing email from VM about Tivo.
I ordered online and requested Tues 26th April 8:00 - 13:00 and 13:00 - 18:00.
The email I received says congratulations, the charge will appear on your next bill. We are sending one of our technicians round on 19/04/2011 6PM to install.
Does this sound right, or is this a mistake in the email (I am at work at the moment so can't check this; I will tonight if I don't get a response here). That date and time would be ideal if it's true.
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If you can, call 0845 454 1111 from work and speak to customer care, they can confirm the date and time now, as it will be on your account.
---------- Post added at 12:40 ---------- Previous post was at 12:40 ----------
Quote:
Originally Posted by VirginMediaPhil
Just wondering for when I do my order, if you fill in the online form, do they just contact you via e-mail or do they phone you to confirm the order?
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I've PM'd you Phil. 
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15-04-2011, 13:42
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#1600
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Inactive
Join Date: Jul 2010
Location: North West England
Services: 2x TiVo
Posts: 312
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by Digital Fanatic
I've PM'd you Phil. |
Thanks.
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15-04-2011, 13:43
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#1601
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Inactive
Join Date: Aug 2009
Location: Epsom
Services: V+. Tivo (soon). BB XL.
Posts: 227
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Re: General TiVo Discussion Part 2
Have now placed a thread on the Virgin Community Forum and a Virgin Media staff member suggest i should!! Its driving me bonkers!
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15-04-2011, 13:50
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#1602
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Inactive
Join Date: Jan 2007
Location: Sutton Coldfiled
Age: 50
Services: Virgin Media XL TV, XXL Broadband, L Phone, TiVo, V+
Posts: 1,029
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Re: General TiVo Discussion Part 2
Just got a call, 20 minutes and counting!!
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15-04-2011, 13:50
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#1603
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Inactive
Join Date: Oct 2007
Posts: 15
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Re: General TiVo Discussion Part 2
I've had no offer email yet and I pre-reg'd ages ago.
I've been a bit of a lurker on these forums (as I'm the quiet type) but now getting a bit concerned about not getting the opportunity to get TIVO installed free.
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15-04-2011, 13:52
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#1604
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by clinteastman
Just got a call, 20 minutes and counting!! |
---------- Post added at 12:52 ---------- Previous post was at 12:51 ----------
Quote:
Originally Posted by orca1
I've had no offer email yet and I pre-reg'd ages ago.
I've been a bit of a lurker on these forums (as I'm the quiet type) but now getting a bit concerned about not getting the opportunity to get TIVO installed free.
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PM sent 
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15-04-2011, 13:52
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#1605
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cf.mega poster
Join Date: Jun 2009
Location: Hell
Age: 50
Posts: 5,956
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by clinteastman
Just got a call, 20 minutes and counting!! |
Tick Tock, Tick Tock
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