TiVo General TiVo Discussion Part 2 - Page 106

fixerman · 15-04-2011, 12:01

Mid morning, no Tivo, no phone call, no patience.

Still I think a morning install is up to 13.00.

Gill72 · 15-04-2011, 12:03

I'm supposed to be having my TIVO installed today between 8am and 1pm and was told I'd get a phonecall from the engineer before but am still waiting and getting a little worried now! Fingers crossed he turns up!

fatassmichael · 15-04-2011, 12:05

Hey DF, I've not had the email either, got the dear dean and the did we say Dean, but. Nothing else.

Digital Fanatic · 15-04-2011, 12:08

Quote:

Originally Posted by beardsley

Thanks DF. Just a quick question - To get the free multiroom offer, should I select "Add a TiVo" with the indictated Â£6.50 charge, or select "Upgrade" and wait to be offered the multiroom?

Good question....I think you should just select "upgrade" and sales will call you back regarding the offer to keep the box.

---------- Post added at 11:08 ---------- Previous post was at 11:07 ----------

Quote:

Originally Posted by fatassmichael

Hey DF, I've not had the email either, got the dear dean and the did we say Dean, but. Nothing else.

I've PM'd you.

kanedx · 15-04-2011, 12:13

Cheers DF,ur the man!!!!

Gill72 · 15-04-2011, 12:17

Just had a call from the engineer. He's running a bit late so told me he may be later than 1pm but Is definitely coming. Panic over!

Mad Bee · 15-04-2011, 12:18

Quote:

Originally Posted by AlabasterLyn

Well I hope they turn up, will be interesting to know how long it takes for them to do an install

Quote:

Originally Posted by fixerman

I will post as soon as they are finished. Of course with all the confusion surrounding the whole Tivo thing I have convinced myself that they will not turn up.

Silly really!

I had my install yesterday after phoning up on Tuesday to upgrade to VIP50.

Was a little worried when it got to 12:20 so I rang customer services and as luck would have it the engineer phoned to say he was on his way just as the CS chap said he'd give him a ring.

It was really interesting to watch the install. The engineer, his boss and his bosses boss (the last two had just been on training so were out to see how an install is done) did a top job. Split the cable for the V+ box moving to the bedroom, changed the BB/TV splitter, and had to do a lot of signal checking because my levels seem to be pretty low.

They were a good little team. Clearly got on well and had good banter. Engineer was called James which caused a bit of confusion with that being my name as well. I went to get a screwdriver at one point much to their amusement

The top boss was called Pavel. Funny (haha) chap. Saw a couple of my photos from Iceland and said he's going to go there on the ferry so he can take his car!

Anyway (I'm getting a bit carried away!), the install took a couple of hours what with all the checking of the signal, etc. Certainly a 10/10 job.

Now I just need to figure out how to get the girlfriend to pay a bit more of the monthly subscription

m0j00 · 15-04-2011, 12:18

Yey got me email for TIVO .Upgraded to VIP 50 at the same time with free install.

beardsley · 15-04-2011, 12:20

Quote:

Originally Posted by Digital Fanatic

Good question....I think you should just select "upgrade" and sales will call you back regarding the offer to keep the box.

Thanks DF. You are a star!. I have placed the order, now to wait and see what happens next.

clinteastman · 15-04-2011, 12:21

Quote:

Originally Posted by fixerman

Mid morning, no Tivo, no phone call, no patience.

Still I think a morning install is up to 13.00.

I think they only call when they know what time they are getting to you for, otherwise it's a bit pointless.

Having TiVO installed today too! Can't wait!!

m0j00 · 15-04-2011, 12:22

Quote:

Originally Posted by beardsley

Thanks DF. Just a quick question - To get the free multiroom offer, should I select "Add a TiVo" with the indictated Â£6.50 charge, or select "Upgrade" and wait to be offered the multiroom?

What's this Free multiroom offer ? I only need 2 boxes on VIP 50 does one come free ?

fixerman · 15-04-2011, 12:22

Quote:

Originally Posted by Gill72

Just had a call from the engineer. He's running a bit late so told me he may be later than 1pm but Is definitely coming. Panic over!

Good news Gill!

Still no news here yet.

Good luck and let us know how it goes.

AlabasterLyn · 15-04-2011, 12:23

It is sad but I am actually excited for all you guys getting your install today, really looking forward to hearing what the TIVO is like

fatassmichael · 15-04-2011, 12:24

Thanks DF!

Manster62 · 15-04-2011, 12:27

After complaining about the fact that CS wouldn't let me order on the phone even though I'm authorised on the account - a very helpful staff member on the VM Community Forum looked into it for me and I now have an install date on my requested date of 23rd April (instead of May 6th emailed to me yesterday) - result!