TiVo : General TiVo Discussion Part 2

[Perfect Choice]

Received text message on my mobile today asking if I am still OK nfor Saturday install I(replied yes of course!). Clearly VM are using several routes to inform customers. Collecting my new car tomorrow and Tivo install on Saturday, going to have a great weekend (boys and their toys and all that!).

[Gill72]

Originally Posted by Digital Fanatic

Sales are calling customers back at some point to offer other types of free upgrades... sit tight

you already had multi-room, so will be offered something else.

I am currently on VIP20 with a 3rd box in another room. I am upgrading to VIP50 tomorrow when I have my TIVO installed and am having the 3rd box removed so I can afford to upgrade my package, so will I also be offered another deal shortly? Thanks.

[sniper007]

Originally Posted by Digital Fanatic

!. Yes new contract on the TV only

2. Yes £3 for VIP20 and below

3. You are on XL, so wouldn't have been paying a V+HD charge, you will however have a multi-room charge (£6.50 per extra box)

Thanks DF, I just checked out my bill and you are right I don't pay that charge anymore. I think I used to. It's a bit confusing re. exta STB charge as mine says:

1 Add Set Top Box(es) £15.00


Add Set Box(es) Discount £9.40


Which = £5.60


As opposed to the charge which should normally be £6.50. I know I have had "one-offs" applied due to major service issues I have had in the past where they changed my bill to reflect. I have a "goodwill gesture" discount applied which used to show under loyalty instead.
So for me, it would be an extra £3 per month. For me personally I can't accept that. It's the principal of it. I'm getting no extra content and would be merely replacing existing technology with a better UI and having to pay an extra amount monthly. It doesn't matter if it's 50p, it's 50p too much imo. Nothaving a pop, just saying that's my view on it. I will await these offers you talk of for existing multiroomers. Maybe Virgin will offer to waive the £3 fee, or even the £6.50 fee and keep paying the £3 fee, which would both equate to approx a £3 saving.
I also still think the TIVO 1tb boxes should be priced at £99. Not a joke, I really do. I will wait for them to come down I think. The 500gb is pointless for me. 1TB is still a dissapointment with the price of 2TB drives being low now. 1TB is for me mandatory for day to day HD usage.


Thanks for all your help on this topic so far DF and all.

[clinteastman]

Originally Posted by Digital Fanatic

Yes.

Thanks again DF, and I would like to say thanks to all the VM staff on here that go out of there way to help us mere mortals.

[Digital Fanatic]

Originally Posted by Gill72

I am currently on VIP20 with a 3rd box in another room. I am upgrading to VIP50 tomorrow when I have my TIVO installed and am having the 3rd box removed so I can afford to upgrade my package, so will I also be offered another deal shortly? Thanks.

You should get something offered, yes. We are concentrating on installs just now due to the huge interest in Tivo, but we will be in touch

---------- Post added at 12:18 ---------- Previous post was at 12:18 ----------

Originally Posted by clinteastman

Thanks again DF, and I would like to say thanks to all the VM staff on here that go out of there way to help us mere mortals.

A pleasure mate

[Gill72]

Originally Posted by Digital Fanatic

You should get something offered, yes. We are concentrating on installs just now due to the huge interest in Tivo, but we will be in touch

Thank you.

[cupcakes aka dd]

Originally Posted by clinteastman

Thanks again DF, and I would like to say thanks to all the VM staff on here that go out of there way to help us mere mortals.

Yes I agree. Thankyou.

[savvychels]

Well, it's now past noon on Thursday and despite all assurances that emails were going out Mon/Tues/Wed I still have NOT received an email either with a phone number or website info - so I have to say that although I WAS feeling guilty that I jumped in and phoned the other night to book, I no longer am.

VIP50, pre-reg, received Dean email and no email with ordering info?? If I'd waited I have to say I'd be pretty upset right now.

I've been very much 'wait and see it will get here when it gets here' up to this point, but I'm hugely disappointed at the moment, and no longer feeling any guilt over my supposed queue-jumping.

[Tod]

Well I waited and got my email confirmation, and it is a day before my prefered date I entered online, so thats all fine. Can't believe you Virgin guys are installing on Good Friday though...you are all very committed!

[weesteev]

Originally Posted by Tod

Well I waited and got my email confirmation, and it is a day before my prefered date I entered online, so thats all fine. Can't believe you Virgin guys are installing on Good Friday though...you are all very committed!

Not everyone gets a holiday on good Friday you know

[Digital Fanatic]

Originally Posted by savvychels

Well, it's now past noon on Thursday and despite all assurances that emails were going out Mon/Tues/Wed I still have NOT received an email either with a phone number or website info - so I have to say that although I WAS feeling guilty that I jumped in and phoned the other night to book, I no longer am.

VIP50, pre-reg, received Dean email and no email with ordering info?? If I'd waited I have to say I'd be pretty upset right now.

I've been very much 'wait and see it will get here when it gets here' up to this point, but I'm hugely disappointed at the moment, and no longer feeling any guilt over my supposed queue-jumping.

Naughty











Just joking!

[clydecruiser]

Originally Posted by Digital Fanatic

indeed

---------- Post added at 08:45 ---------- Previous post was at 08:41 ----------



If you previously didn't have multi-room, then there will be an offer to keep your existing box for free.

You should get a 'phone call about it in the coming days from sales. I don't think you can request it.

Digital Fanatic/Ben

Ordered TIVO yesterday on the phone and accepted the free install/move of our current V+ box to another room. with the large number of postings here am I correct in saying that the multi-room charge (£6.50) should not be applied to the account, just the £3 TIVO charge. Or do I need to phone and ask about it. This will be a new multi room install.

Thanks for your help in advance

[RUSTY]

At the risk of repeating another members post/info am able to confirm that my new Samsung V+ box will be changed for my multiroom `NTL SAMSUNG BOX `at no extra charge, either for moving or use of the Samsung V+ box.....at the time of TIVO installation; which is confirmed as tomorrow Friday 15th. Well done Virgin Media.

[fixerman]

Originally Posted by Digital Fanatic

Yes.

I feel so sorry for you DF. You must go home each evening with a whopper of a headache.

If I have any questions to ask you I will hold off until this storm has abated.

I have to say VM don't make it easy to understand their pricing structure.

[Digital Fanatic]

Originally Posted by clydecruiser

Digital Fanatic/Ben

Ordered TIVO yesterday on the phone and accepted the free install/move of our current V+ box to another room. with the large number of postings here am I correct in saying that the multi-room charge (£6.50) should not be applied to the account, just the £3 TIVO charge. Or do I need to phone and ask about it. This will be a new multi room install.

Thanks for your help in advance

you'll get a phone call if it's not already done for you.

---------- Post added at 12:52 ---------- Previous post was at 12:51 ----------

Originally Posted by fixerman

I feel so sorry for you DF. You must go home each evening with a whopper of a headache.

If I have any questions to ask you I will hold off until this storm has abated.

I have to say VM don't make it easy to understand their pricing structure.

Cheers Buddy