TiVo General TiVo Discussion Part 2 - Page 92

Digital Fanatic · 14-04-2011, 10:30

Quote:

Originally Posted by tigglepig

Well I had my TIVO installed yesterday and I can't believe how much faster it is over my old SA box. Kids have already got to grips with thumbs up although I fear we may have a box full of suggestions based around CBeebies and CBBC programs in a weeks time!

I had to be out all day so the wife and kids were in for the installation and when I got home my wife said she couldn't believe how polite, efficient and enthusiastic the engineer was. He clearly explained everything, spent time talking to the (young) kids and did an excellent job. It quite unfortunate that this kind of service is the exception these days but Virgin get a huge thumbs up from me for this engineer. Is there any process at Virgin for me to pass on my thanks to this engineer?

you will get an email survey in a few days time. The engineer will get the score you give him.

nice to hear some good feedback too

johnl13 · 14-04-2011, 10:36

Quote:

Originally Posted by whoareyou

For those who recieved dates this morning, wheb did you place your order?

Got Email On Tuesday and ordered install for 26th,got email this morning for install on 27th.Have had to call to change and have now hopefully got install on 18th.

clinteastman · 14-04-2011, 10:58

Quote:

Originally Posted by Digital Fanatic

XL and above, yes.

speak to the engineer, he will make the decision if he feels it needs swapping out.

thanks again DF!

---------- Post added at 09:58 ---------- Previous post was at 09:37 ----------

Quote:

Originally Posted by Digital Fanatic

Sales should contact you in the coming days to offer you the deal.

One last question DF I promise!

When originally booking my TiVo I declined having my first box moved but upon talking to my girlfriend we decided that we should. When I had my install confirmation call yesterday I asked if I could change that and she said yes and that was it, she didn't seem to make any change to my account she just said yes.

I just called VM got put through to the TiVo team and got them to change it so I will keep my V+. Now my install is tomorrow so my question is: Will I still get a call offering it to me for free (like you said the TiVo team had no idea about the offer)?

cupcakes aka dd · 14-04-2011, 11:26

Quote:

Originally Posted by Digital Fanatic

indeed

---------- Post added at 08:45 ---------- Previous post was at 08:41 ----------

If you previously didn't have multi-room, then there will be an offer to keep your existing box for free.

You should get a 'phone call about it in the coming days from sales. I don't think you can request it.

Got multi room already.

Can never figure this out. Why only people who haven't got it. Oh well.

BenMcr · 14-04-2011, 11:30

Because I think there are other offers for customers that already have multiroom

sniper007 · 14-04-2011, 11:52

So people are able to get multiroom for free out of this when us existing folk already pay extra for that?

passingbat · 14-04-2011, 12:13

Quote:

Originally Posted by BenMcr

Because I think there are other offers for customers that already have multiroom

So when will we hear about them? When I ordered, I arranged to swap both my V+ boxes for Tivo, but there was no mention of free multiroom.

Digital Fanatic · 14-04-2011, 12:22

Sales are calling customers back at some point to offer other types of free upgrades... sit tight

you already had multi-room, so will be offered something else.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------

Quote:

Originally Posted by sniper007

So people are able to get multiroom for free out of this when us existing folk already pay extra for that?

See mine and Ben's earlier posts

passingbat · 14-04-2011, 12:26

Quote:

Originally Posted by Digital Fanatic

Sales are calling customers back at some point to offer other types of free upgrades... sit tight

you already had multi-room, so will be offered something else.

Thanks DF

14-04-2011, 12:27

Hey i'm a mutli roomer

We have x2 V+ boxes and a V box... is it worth calling to see if a deal can be done with replacing one or both V+ with 500GB Tivo next month?

spj20016 · 14-04-2011, 12:28

Any ideas when I will receive my email so I can order Tivo? I am on VIP50 and pre registered on the 1st of December. I thought I would have received the email by now.

sniper007 · 14-04-2011, 12:29

I think Ben means that a lot of people with existing multiroom accounts already have offers applied? That's how I read it. I am not aware of any on my account. Call me synical but I can see this whole thing working out better for new customers and people taking up Tivo, where by existing customers that want to sit tight for a little while are going to get shafted and lose out in one way or another.

Digital Fanatic · 14-04-2011, 12:31

Quote:

Originally Posted by Mobes

Hey i'm a mutli roomer

We have x2 V+ boxes and a V box... is it worth calling to see if a deal can be done with replacing one or both V+ with 500GB Tivo next month?

The multi-room offer is only for customers who currently have 1 stb. Sales will be offering other customers a different upgrade offer.

No harm in asking next month as there may be other offers, but no further info at the moment.

sniper007 · 14-04-2011, 12:31

Quote:

Originally Posted by passingbat

So when will we hear about them? When I ordered, I arranged to swap both my V+ boxes for Tivo, but there was no mention of free multiroom.

How much did you pay to swap both V+ boxes with Tivos? Â£149 x 2 = Â£298 ?
Do you have to pay a new Â£3 a month additional charge? Because you now won't have a V+ service did they take off the monthly charge for V+?

Digital Fanatic · 14-04-2011, 12:34

Quote:

Originally Posted by sniper007

I think Ben means that a lot of people with existing multiroom accounts already have offers applied? That's how I read it. I am not aware of any on my account. Call me synical but I can see this whole thing working out better for new customers and people taking up Tivo, where by existing customers that want to sit tight for a little while are going to get shafted and lose out in one way or another.

no, it's just you can't have the offer if you already have multi-room. Sales will call with another upgrade at some point. Nobody is being "shafted".

---------- Post added at 11:34 ---------- Previous post was at 11:32 ----------

Quote:

Originally Posted by spj20016

Any ideas when I will receive my email so I can order Tivo? I am on VIP50 and pre registered on the 1st of December. I thought I would have received the email by now.

Emails are still going out AFAIK.